RIZK is transforming from a very good Provider to a dubious OC.
Example and that without bitterness.
The support tells you that you are qualified as a VIP.
GambleJoe testifies in his presentation of the casino the following
High RollerCashback Bonus
Players who wager 4-digit amounts per month are invited to the VIP area by the loyalty manager. One then receives various bonus offers and additional promotions.
For example, every Monday there is a 10% cashback bonus. The account is checked for activity and losses during the last week. There is a cashback if one has deposited at least €100 in the past week. This cashback is not tied to any conditions. So you can use the money on all casino games, or even cash out right away. As a rule, the money is ready on Mondays at 11 am, if the conditions for receipt are met.
The turnover is loosely fulfilled, the support further confirms that the prerequisites are met
In previous mail of the loyalty team is asked, in case of not receiving the cashback, to contact the loyalty team, said done.
In conclusion! Oops, the support are also only human, all make mistakes. Cashback missing.
So dear High Roller beware, that management respectively the loyalty team, decide totally individually. It is neither announced which prerequisites for the enjoyment of the VIP cashback must meet, let alone 4 or even 5-digit sales seem to be enough.
The presentation here at GambleJoe regarding the VIP Cashback is therefore unfortunately not correct.
Also the recommendation, should be questioned, if a so once respectable offerer suddenly hides behind small support coworkers and lets communicate... Sorry, also we are only humans and make errors. Instead of cashback there is wrong info.
I agree with you on certain points, but not on others
The casino reviews and details should be urgently revised, there are some outdated things
In addition, I find it critical to publish details about such statuses, because they have nothing to do with standard user levels, are usually individual and change constantly.
Rizk has its own page about this topic:
https://rizk.com/de/casino/exklusiv/rizk-loyalty-der-exklusive-vip-club/7216
If you believe the content, Rizk has special account managers for this area. Rizk should ask why a normal support employee is allowed to comment on the program in such detail. Exclusive is exclusive, a normal support employee has no information to give
Of course, this seems quite unprofessional, although it could have been a simple mistake.
However, this has little to do with relegation, since Rizk can score enormous points with the broad masses.
On the loyalty page it says you can apply and if your volume is really so enormous, you should do that.
It's understandable that you're a bit miffed, wouldn't be different for me.
However, claiming an OC's demotion because you weren't elevated to special status is totally over the line. After all, you were apparently more than satisfied until the incident, otherwise you could have gotten in other OCs, much better conditions for an exclusive membership
I am pretty sure that they would accept you after an application. If your volume is in the good 4 digit range
Unfortunately, it's a comedown! Not only in the area of loyalty.
I have been a customer for many years and also held VIP status, for example.
The descent of Rizk is characterized by the fact that even games are sometimes displayed incorrectly for days. The latest example was the Oryx Games. Instead of taking them offline, they were simply left offline despite multiple notices and one was told, just play something else. Other customers have also reported the problem.
Let's get to the "truth". That most support staff have some, sometimes almost embarrassingly funny names or let's call it rather pseudonyms is clear.
If you ask for a supposed employee - here in speech: Loyalty coordinator Frida, then you get told by the support... Frida, yes employee from the loyalty team. Long time team member, she will get back to them immediately by mail.
One day later, no mail there. Frida? Who is Frida? Well, Loyalty coordinator! No, we don't have Frida.
Excuse me?
One day later. Oh the Frida, yes she is in another department.
Another day later, there is no Frida again.
Further one must add that the support is of course not infallible, nevertheless Rizk has become indifferent in the meantime and sees the formerly rightfully gained reputation as a matter of course.
The fact is that some people lie. And even if the customer proves via screenshot or transcript that he is right, Rizk is no longer interested.
Light Switch wrote on 11/28/2019 09:33: Good morning.
Unfortunately it is a step down! Not only in the area of loyalty.
I have been a customer for many years and held VIP status as well, for example.
The descent of Rizk is characterized by the fact that even games are sometimes displayed incorrectly for days. The latest example was the Oryx Games. Instead of taking them offline, they were simply left offline despite multiple notices and one was told, just play something else. Other customers have also reported the problem.
Let's get to the "truth". That most support staff have some, sometimes almost embarrassingly funny names or let's call it rather pseudonyms is clear.
If you ask for a supposed employee - here in speech: Loyalty coordinator Frida, then you get told by the support... Frida, yes employee from the loyalty team. Long time team member, she will get back to them immediately by mail.
One day later, no mail there. Frida? Who is Frida? Well, Loyalty coordinator! No, we don't have Frida.
Excuse me?
One day later. Oh the Frida, yes she is in another department.
Another day later, there is no Frida again.
Further one must add that the support is of course not infallible, nevertheless Rizk has become indifferent in the meantime and sees the formerly rightfully gained reputation as a matter of course.
The fact is that some people lie. And even if the customer proves via screenshot or transcript that he is right, Rizk is no longer interested.
Fortunately, I seem to have been spared any major problems with Rizk so far, but I'm not overly fussy about it either. As a very occasional casual player, I still find Rizk consistently positive. The performance of the site fits and there have been no problems so far, at least not in such a serious form that it would have bothered me.
VS, for example, has had a more negative impact on me.
I only ask the support in case of emergency, but they have always been able to solve everything somehow. They are definitely not on the level of VS and certainly not of that on Pokerstars, but interpersonally it fits at least
That many support team alias are used is in the nature of things. Nix is worse than a frustrated end customer, especially if he has to fight with gambling addiction. These names should still be "lived" during working hours to come across as professional
However, they also need the appropriate ammunition to work effectively in support, and you can tell right away that this is not the case. Little education/training, but a lot of pre-chewed knowledge base crap
With Rizk, you can really say that the more active you are, the more negative the impression becomes. That's awesome. Then the gap between the really big and the strong midfield casinos is getting bigger. It's about time that something new comes along. Because all the hopeful young casinos are already crap again, see Wildz and Co.
What I can not understand here, however, is the fact that you stay with them as a player with relatively good game turnover. Sure VS is also not an option casinos with nem solid rakeback are but 100x more interesting then, or not?
This post has been translated automatically
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RIZK the descent of an OC
28th Nov. 2019, at 11:05 am CET#6
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Light Switch wrote on 11/27/2019 at 23:14: Hello!
A small representation.
RIZK is transforming from a very good Provider to a dubious OC.
Example and that without bitterness.
The support tells you that you are qualified as a VIP.
GambleJoe testifies in his presentation of the casino the following
The turnover is loosely fulfilled, the support further confirms that the prerequisites are met
In previous mail of the loyalty team is asked to contact the loyalty team in case of not receiving the Cashback, said done.
In conclusion! Oops, the support are also only human, all make mistakes. Cashback missing.
So dear high rollers beware that management or the loyalty team, decide totally individually. It is neither announced which prerequisites for the enjoyment of the VIP cashback must meet, let alone 4 or even 5-digit sales seem to be enough.
The presentation here at GambleJoe regarding the VIP Cashback is therefore unfortunately not correct.
Also the recommendation, should be questioned, if a so once respectable offerer suddenly hides behind small support coworkers and lets communicate... Sorry, also we are only humans and make errors. Instead of cashback there is wrong info.
Good day!
Hello, exactly the same I had nei Wildz as Loyalty+ (Wildz team designed Rizk at the time), they have almost the same VIP/Cashback system.
I noticed this myself because I was already over 100€ loss and the cashback still stood at 0
For me it was because the deposits via Paysafe (which are settled via Skrill) were 80% not included in the losses - they were not even visible under my transactions!
That was a bit awesome I thought
I complained to the support and VIP manager. Took a long time to get a response, then got 50€ cash as compensation.
So on such systems themselves always have an eye!
This post has been translated automatically
C****x
verified
Forum posts:225Member has been banned
RIZK the descent of an OC
28th Nov. 2019, at 11:19 am CET#7
0 Likes
Nobody has liked this post so far
However, I definitely find the thread heading overdone and overly dramatic.
I don't find the headline exaggerated or dramatic, because even here at GJ RIZK is consistently rated positively and recommended. Furthermore, as already noted, the information regarding VIP is incorrect.
The goodwill etc. used to be a matter of course, had they at least been accommodating in some way for the error in their own house (that is, the indication of the support that you qualified for the VIP cashback) it would at least show that they value the customer. But far from it, what kind of excuse is that to say mistakes are human?
If I make a mistake in my work, my employer still tries to satisfy the customer and doesn't say, sorry your house fell down, but mistakes are human.
If then technical problems occur it is said, Sorry but these are technical problems on which we have no influence, ergo all problems are not our problem, because either they are human or technical
Do you know what is the worst? The simple support employee even agrees with you, but tells you that the "upper level" never call it just decides the opposite.
I hope GJ can make a note of this and update everything so that future customers know in advance what they are getting into, especially in the VIP and High Roller area where it's not about 50 cents.
Cheers, meal. Soon there will only be such toilets from OC's if the development continues.
RIZK the descent of an OC
Nobody has liked this post so far
A small representation.
RIZK is transforming from a very good Provider to a dubious OC.
Example and that without bitterness.
The support tells you that you are qualified as a VIP.
GambleJoe testifies in his presentation of the casino the following
The turnover is loosely fulfilled, the support further confirms that the prerequisites are met
In previous mail of the loyalty team is asked, in case of not receiving the cashback, to contact the loyalty team, said done.
In conclusion! Oops, the support are also only human, all make mistakes. Cashback missing.
So dear High Roller beware, that management respectively the loyalty team, decide totally individually. It is neither announced which prerequisites for the enjoyment of the VIP cashback must meet, let alone 4 or even 5-digit sales seem to be enough.
The presentation here at GambleJoe regarding the VIP Cashback is therefore unfortunately not correct.
Also the recommendation, should be questioned, if a so once respectable offerer suddenly hides behind small support coworkers and lets communicate... Sorry, also we are only humans and make errors. Instead of cashback there is wrong info.
Good day!
This post has been translated automatically
RIZK the descent of an OC
Nobody has liked this post so far
The casino reviews and details should be urgently revised, there are some outdated things
In addition, I find it critical to publish details about such statuses, because they have nothing to do with standard user levels, are usually individual and change constantly.
Rizk has its own page about this topic:
https://rizk.com/de/casino/exklusiv/rizk-loyalty-der-exklusive-vip-club/7216
If you believe the content, Rizk has special account managers for this area. Rizk should ask why a normal support employee is allowed to comment on the program in such detail. Exclusive is exclusive, a normal support employee has no information to give
Of course, this seems quite unprofessional, although it could have been a simple mistake.
However, this has little to do with relegation, since Rizk can score enormous points with the broad masses.
On the loyalty page it says you can apply and if your volume is really so enormous, you should do that.
It's understandable that you're a bit miffed, wouldn't be different for me.
However, claiming an OC's demotion because you weren't elevated to special status is totally over the line. After all, you were apparently more than satisfied until the incident, otherwise you could have gotten in other OCs, much better conditions for an exclusive membership
I am pretty sure that they would accept you after an application. If your volume is in the good 4 digit range
This post has been translated automatically
RIZK the descent of an OC
Nobody has liked this post so far
Unfortunately, it's a comedown! Not only in the area of loyalty.
I have been a customer for many years and also held VIP status, for example.
The descent of Rizk is characterized by the fact that even games are sometimes displayed incorrectly for days. The latest example was the Oryx Games. Instead of taking them offline, they were simply left offline despite multiple notices and one was told, just play something else. Other customers have also reported the problem.
Let's get to the "truth". That most support staff have some, sometimes almost embarrassingly funny names or let's call it rather pseudonyms is clear.
If you ask for a supposed employee - here in speech: Loyalty coordinator Frida, then you get told by the support... Frida, yes employee from the loyalty team. Long time team member, she will get back to them immediately by mail.
One day later, no mail there. Frida? Who is Frida? Well, Loyalty coordinator! No, we don't have Frida.
Excuse me?
One day later. Oh the Frida, yes she is in another department.
Another day later, there is no Frida again.
Further one must add that the support is of course not infallible, nevertheless Rizk has become indifferent in the meantime and sees the formerly rightfully gained reputation as a matter of course.
The fact is that some people lie. And even if the customer proves via screenshot or transcript that he is right, Rizk is no longer interested.
This post has been translated automatically
RIZK the descent of an OC
Nobody has liked this post so far
This post has been translated automatically
RIZK the descent of an OC
Nobody has liked this post so far
Fortunately, I seem to have been spared any major problems with Rizk so far, but I'm not overly fussy about it either. As a very occasional casual player, I still find Rizk consistently positive. The performance of the site fits and there have been no problems so far, at least not in such a serious form that it would have bothered me.
VS, for example, has had a more negative impact on me.
I only ask the support in case of emergency, but they have always been able to solve everything somehow. They are definitely not on the level of VS and certainly not of that on Pokerstars, but interpersonally it fits at least
That many support team alias are used is in the nature of things. Nix is worse than a frustrated end customer, especially if he has to fight with gambling addiction. These names should still be "lived" during working hours to come across as professional
However, they also need the appropriate ammunition to work effectively in support, and you can tell right away that this is not the case. Little education/training, but a lot of pre-chewed knowledge base crap
With Rizk, you can really say that the more active you are, the more negative the impression becomes. That's awesome. Then the gap between the really big and the strong midfield casinos is getting bigger. It's about time that something new comes along. Because all the hopeful young casinos are already crap again, see Wildz and Co.
What I can not understand here, however, is the fact that you stay with them as a player with relatively good game turnover. Sure VS is also not an option casinos with nem solid rakeback are but 100x more interesting then, or not?
This post has been translated automatically
RIZK the descent of an OC
Nobody has liked this post so far
Hello, exactly the same I had nei Wildz as Loyalty+ (Wildz team designed Rizk at the time), they have almost the same VIP/Cashback system.
I noticed this myself because I was already over 100€ loss and the cashback still stood at 0
For me it was because the deposits via Paysafe (which are settled via Skrill) were 80% not included in the losses - they were not even visible under my transactions!
That was a bit awesome I thought
I complained to the support and VIP manager. Took a long time to get a response, then got 50€ cash as compensation.
So on such systems themselves always have an eye!
This post has been translated automatically
RIZK the descent of an OC
Nobody has liked this post so far
This post has been translated automatically
RIZK the descent of an OC
Nobody has liked this post so far
I don't find the headline exaggerated or dramatic, because even here at GJ RIZK is consistently rated positively and recommended. Furthermore, as already noted, the information regarding VIP is incorrect.
The goodwill etc. used to be a matter of course, had they at least been accommodating in some way for the error in their own house (that is, the indication of the support that you qualified for the VIP cashback) it would at least show that they value the customer. But far from it, what kind of excuse is that to say mistakes are human?
If I make a mistake in my work, my employer still tries to satisfy the customer and doesn't say, sorry your house fell down, but mistakes are human.
If then technical problems occur it is said, Sorry but these are technical problems on which we have no influence, ergo all problems are not our problem, because either they are human or technical
Do you know what is the worst? The simple support employee even agrees with you, but tells you that the "upper level" never call it just decides the opposite.
I hope GJ can make a note of this and update everything so that future customers know in advance what they are getting into, especially in the VIP and High Roller area where it's not about 50 cents.
Cheers, meal. Soon there will only be such toilets from OC's if the development continues.
This post has been translated automatically
RIZK the descent of an OC
Nobody has liked this post so far
This post has been translated automatically
RIZK the descent of an OC
Nobody has liked this post so far
This post has been translated automatically