has anyone of you also received an email from Pledoo Casino? Allegedly, the money would never have arrived with them, because the payment processor, has acted illegally.
They now wanted to help me get the money back
To put it simply - the payment system Provider (which is an outsourced service) that processed this transaction has been involved in illegal activities and the money didn't reach us.
After prolongated discussion with our legal team, we have made a decision to inform customers about this issue.
We are not requesting this money from you. Even better; you can receive your money back!
The facts are as follows: - money goes back to you or no-one gets the money
For additional information, please respond to this email. We cannot guarantee with 100% certainty that we will be able to assist you in recovering the funds, but you do have a fair chance and a solid legal basis.
Looking forward to your reply.
Hi.
I had once received an info mail that it was determined that too high credit card fees were added. The overpaid money was then credited to my player account
no that will not be with me, my account is closed there, and it is with me about a 5-digit amount.
I have a Chargeback-Vefrahren simply times had started months ago about a law firm, and now came this mysterious email from the casino.
I should now send account statements, let's see what happens then. Possibly they also want to go so a court case out of the way?
I have received the same mail, but from the "Bet it all" casino (also belongs to Momus2006 N.V.). Today came now also the requests to submit the bank documents.
I am still not clear what exactly the casino wants to achieve. Charity and goodwill will hardly be the motivation. I can well imagine that one would like to anticipate any lawsuits / claims.
I am still undecided whether I should submit the required documents...
Strange number. However, nothing more can happen than that nothing happens when you send the account statements The iDEAL case would be: you get your deposits back, which you have already gambled away and the casino takes care of it. Is that right? I hope I didn't completely misunderstand, but that sounds like an interesting deal
Langhans wrote on 21.07.2023 at 12:00: Strange number. But it can't really happen more than that nothing happens at all when you send the account statements Ideal case would be: you get your deposits back, which you have gambled away long ago and the casino takes care of it. Is that right? I hope I didn't completely misunderstand, but that sounds like an interesting deal
Basically see it like you. The way the circumstances are described, the casino is damaged. Possibly one prepares a class action suit and collects now once the data for it. I also agree with you about bank statements. The worst that can happen is probably a data leak. I just don't like to give out this information.
See this basically like you. As the circumstances are described, yes the casino is damaged. Possibly one prepares a class action suit and collects now once the data for it. I also agree with you about bank statements. The worst that can happen is probably a data leak. I just don't like to give out this information.
Nobody likes to give out "stuff"...that's clear. But there is nothing on the account statement that they don't already know and that is stored in the system for eternity. Name, address, account details, amount...The rest can be made unrecognizable so that they don't find out that I recently bought 5 cases of beer at the liquor store and paid for the matching headache pills at the pharmacy with a card the next day
Has Malta not yet stopped with the refunds? That wanted to implement but now legally, that from now on no player can sue back lost money from licensed MGA casino.
Falko wrote on 21.07.2023 at 14:37 clock: Malta has not yet stopped with the refunds? That one wanted to implement but now legally, that from now on no player can sue back lost money from licensed MGA casino.
In this case, the casino tries to get money back from a payment provider. This process was outsourced and the Provider did not forward the amounts to the casino (but the amounts were credited to the player accounts!). The casino now holds out the prospect of reimbursement to the players and requests the relevant account statements. I do not yet understand the strategy behind this.
tobinho1899 wrote on 07/26/2023 at 13:33: Have you heard from them again marcello?
I submitted my statements on 07/21/2023 and haven't heard anything since.
This post has been translated automatically
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Former Member
Pledoo offers repayment
31st Aug. 2023, at 07:14 pm CEST#15
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Beginner Kronos1995
Starter
Forum posts: 24 Member since: 04/09/2021
Pledoo offers refund - credit card processor transfers money...
31.08.2023, at 16:30 #1
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Afternoon,
some of us must have received a mail from Pledoo. They say that the payment service Provider has misappropriated funds and is involved in illegal activities. Pledoo was cheated out of its deposits and is now helping players recover their payments from credit card issuers because the provider cheated Pledoo.
The following mail came from Pledoo:
"To put it simply - the payment system provider (which is an outsourced service) that processed this transaction has been involved in illegal activities and the money didn't reach us.
After prolongated discussion with our legal team, we have made a decision to inform customers about this issue.
We are not requesting this money from you. Even better; you can receive your money back!
The facts are as follows:
- money goes back to you or no-one gets the money
For additional information, please respond to this email.
We cannot guarantee with 100% certainty that we will be able to assist you in recovering the funds, but you do have a fair chance and a solid legal basis.
Looking forward to your reply."
The next step was to send Pledoo my account statements from my MasterCard , the credit card had expired anyway and I had nothing to lose. After a few days, a mail came from Pledoo. It is an instruction how to proceed against my card issuer and a signed document from Pledoo with the payments made and that Pledoo has been defrauded by the service provider.
In addition, they refer to a special clause at Mastercard that the chargeback time only takes effect when the fraud has been reported by Pledoo to the player.
A few days later I received a letter from my card issuer with the following message:
"Dear Mr. XXX,
thank you very much for your message.
We will credit your card account with the total turnover of XXXX Euro that you complained about until final clarification.
Should the facts subsequently change or the complaint be unjustified, the provisional credit will be cancelled and charged to your card account in accordance with ( ).
If we need further details from you, we will contact you."
Of course, it's amazing that the card issuer refunded the money so quickly, but it's currently conditional and I'm afraid that the amount will be recovered.
Do you guys have any experience with this issue? What should I do? How long do you think it will take until the final clarification?
Pledoo offers repayment
Nobody has liked this post so far
has anyone of you also received an email from Pledoo Casino? Allegedly, the money would never have arrived with them, because the payment processor, has acted illegally.
They now wanted to help me get the money back
To put it simply - the payment system Provider (which is an outsourced service) that processed this transaction has been involved in illegal activities and the money didn't reach us.
After prolongated discussion with our legal team, we have made a decision to inform customers about this issue.
We are not requesting this money from you. Even better; you can receive your money back!
The facts are as follows:
- money goes back to you or no-one gets the money
For additional information, please respond to this email.
We cannot guarantee with 100% certainty that we will be able to assist you in recovering the funds, but you do have a fair chance and a solid legal basis.
Looking forward to your reply.
This post has been translated automatically
Pledoo offers repayment
Nobody has liked this post so far
This post has been translated automatically
Pledoo offers repayment
Nobody has liked this post so far
This post has been translated automatically
Pledoo offers repayment
Nobody has liked this post so far
I had once received an info mail that it was determined that too high credit card fees were added. The overpaid money was then credited to my player account
This post has been translated automatically
Pledoo offers repayment
Nobody has liked this post so far
no that will not be with me, my account is closed there, and it is with me about a 5-digit amount.
I have a Chargeback-Vefrahren simply times had started months ago about a law firm, and now came this mysterious email from the casino.
I should now send account statements, let's see what happens then. Possibly they also want to go so a court case out of the way?
This post has been translated automatically
Pledoo offers repayment
Nobody has liked this post so far
I have received the same mail, but from the "Bet it all" casino (also belongs to Momus2006 N.V.). Today came now also the requests to submit the bank documents.
I am still not clear what exactly the casino wants to achieve. Charity and goodwill will hardly be the motivation. I can well imagine that one would like to anticipate any lawsuits / claims.
I am still undecided whether I should submit the required documents...
This post has been translated automatically
Pledoo offers repayment
Nobody has liked this post so far
This post has been translated automatically
Pledoo offers repayment
Nobody has liked this post so far
This post has been translated automatically
Pledoo offers repayment
Nobody has liked this post so far
Basically see it like you. The way the circumstances are described, the casino is damaged. Possibly one prepares a class action suit and collects now once the data for it. I also agree with you about bank statements. The worst that can happen is probably a data leak. I just don't like to give out this information.
This post has been translated automatically
Pledoo offers repayment
Nobody has liked this post so far
Nobody likes to give out "stuff"...that's clear. But there is nothing on the account statement that they don't already know and that is stored in the system for eternity. Name, address, account details, amount...The rest can be made unrecognizable so that they don't find out that I recently bought 5 cases of beer at the liquor store and paid for the matching headache pills at the pharmacy with a card the next day
This post has been translated automatically
Pledoo offers repayment
Nobody has liked this post so far
This post has been translated automatically
Pledoo offers repayment
Nobody has liked this post so far
In this case, the casino tries to get money back from a payment provider. This process was outsourced and the Provider did not forward the amounts to the casino (but the amounts were credited to the player accounts!). The casino now holds out the prospect of reimbursement to the players and requests the relevant account statements. I do not yet understand the strategy behind this.
This post has been translated automatically
Pledoo offers repayment
Nobody has liked this post so far
This post has been translated automatically
Pledoo offers repayment
Nobody has liked this post so far
I submitted my statements on 07/21/2023 and haven't heard anything since.
This post has been translated automatically
Pledoo offers repayment
Nobody has liked this post so far
Beginner
Kronos1995
Starter
Forum posts: 24 Member since: 04/09/2021
Pledoo offers refund - credit card processor transfers money...
31.08.2023, at 16:30 #1
0 Likes
...Afternoon,
some of us must have received a mail from Pledoo. They say that the payment service Provider has misappropriated funds and is involved in illegal activities. Pledoo was cheated out of its deposits and is now helping players recover their payments from credit card issuers because the provider cheated Pledoo.
The following mail came from Pledoo:
"To put it simply - the payment system provider (which is an outsourced service) that processed this transaction has been involved in illegal activities and the money didn't reach us.
After prolongated discussion with our legal team, we have made a decision to inform customers about this issue.
We are not requesting this money from you. Even better; you can receive your money back!
The facts are as follows:
- money goes back to you or no-one gets the money
For additional information, please respond to this email.
We cannot guarantee with 100% certainty that we will be able to assist you in recovering the funds, but you do have a fair chance and a solid legal basis.
Looking forward to your reply."
The next step was to send Pledoo my account statements from my MasterCard , the credit card had expired anyway and I had nothing to lose. After a few days, a mail came from Pledoo. It is an instruction how to proceed against my card issuer and a signed document from Pledoo with the payments made and that Pledoo has been defrauded by the service provider.
In addition, they refer to a special clause at Mastercard that the chargeback time only takes effect when the fraud has been reported by Pledoo to the player.
A few days later I received a letter from my card issuer with the following message:
"Dear Mr. XXX,
thank you very much for your message.
We will credit your card account with the total turnover of XXXX Euro that you complained about until final clarification.
Should the facts subsequently change or the complaint be unjustified, the provisional credit will be cancelled and charged to your card account in accordance with ( ).
If we need further details from you, we will contact you."
Of course, it's amazing that the card issuer refunded the money so quickly, but it's currently conditional and I'm afraid that the amount will be recovered.
Do you guys have any experience with this issue? What should I do? How long do you think it will take until the final clarification?
This post has been translated automatically