i just wanted to vent my frustration. I have been a member of CC now Slotclub.de for probably 10 years. My girlfriend about 5-6 years. We have certainly never deposited badly. Since the conversion to Slotclub.de, however, there are hardly any significant Bonuses, loyalty points or the like. But that's not our point either. Now my girlfriend has last Friday 03.12.2020 simply times spontaneously 25 euros deposited by Sofort. The money was immediately booked from the account but not credited in the slot club. The immediate contact to the chat revealed that we should send the booking confirmation by mail. All done. Then we received the message from the finance department back that the money has already been credited. My friend was able to prove that this was not the case. Now you fight meanwhile 6 days because of these 25 euros. I didn't know anything like that from the CC back then. Since a solution was found quickly. Especially since it is evident in the system that the money was not credited. As I said, I called again today and was only put off. When you asked for a manager was no longer there. It can be for such large providers not so the problem in the transactions to see that money was not credited, right? I am just p**sed off. For us it is not about the 25 euros. But how you are treated now since the change I find sad. And that as a member for years. Sorry, but I had to get rid of that somehow.
They still have a customer service ? I've been waiting for weeks for an answer to the question of where the DepositBonuses have gone . CasinoClub was one of my first casinos and I was always very satisfied. The game selection was not so exhilarating at the beginning, but when they have adjusted their game assortment at some point and with the good deposit bonuses I have played more often there. But I will definitely not play in any casino where the customer service can not even answer a simple question
I can only imagine that CasinoClub has given its German branch to a subcontractor that has no idea or is not interested . Well I can not imagine that the SlotClub has such a future
I was there for 15 years and CC has held me over all these years. But now you can throw the thing in the garbage can - no incentives regarding promos and the page from the structure can also be forgotten. Too bad, but there are enough others who give a little more effort.
yes, is no longer interesting, also no more vip actions. Think that is related to the new legislation. And today got a mail that from 15. now also (as expected) the 1-Euro-Einsatzlitmit and the 5 sec per spin rule comes... so become uninteresting.
I can only confirm this
I've been a member for 10 years and have spent 70k there in all those years. Now there are no more Deposit bonuses...no loyalty points... Unfriendly customer service etc etc.. Is no longer nice there
just wanted to let you know that the 25 euros have now been transferred back by the slot club. How and why all this happened so there was no info. Can me but all with your opinions and experiences only join. To me it also seems as if the slot club was "out sourced". Never had there so bad experiences with the support and everything. And as already mentioned there is no more attraction to pay there. When asked why there are no more Bonuses and so just refer to the new transitional provisions with preparation for the new gambling contract. Well, for me it was there...... ... Too bad!
VG and a beautiful 3rd Advent
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Anonym
Former Member
CC becomes Slotclub.de a single disappointment
13th Dec. 2020, at 04:22 pm CET#7
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Casinoclub belongs to Bwin, which in turn belongs to Party and Bwin and Party are the boss together
Sportingbet was bought out and as I said Slotclub too.
I am also disappointed with Slotclub... the free spins and the no sticky bonus at Casinoclub were really worth it to Deposit there every month. Now everything belongs to bwin and the whole bwin group has greatly decreased what concerns bonuses... Mostly you get there now 1-3 free spins with the promos... really ridiculous
But the main thing is that Philipp José is still the face of the company
"There is a commitment that, by the end of 2023, 100 per cent of the group's revenue will come from markets that are nationally regulated. In addition, by the end of 2020, 99 per cent will come from regulated and regulating markets."
-- link to competitor has been removed --
" This even goes so far that from 2021 the bonus system for the managers of the online casino operator will be linked to certain specifications from the area of player protection. This will make the entire system significantly less revenue- and profit-heavy."
Is the Casino Club gone in all countries, or is it still available in some other countries ? Unfortunately, you can not check it with a VPN. No matter which country you set, I only get a blank white page when I click on it.
CC becomes Slotclub.de a single disappointment
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i just wanted to vent my frustration. I have been a member of CC now Slotclub.de for probably 10 years. My girlfriend about 5-6 years. We have certainly never deposited badly. Since the conversion to Slotclub.de, however, there are hardly any significant Bonuses, loyalty points or the like. But that's not our point either. Now my girlfriend has last Friday 03.12.2020 simply times spontaneously 25 euros deposited by Sofort. The money was immediately booked from the account but not credited in the slot club. The immediate contact to the chat revealed that we should send the booking confirmation by mail. All done. Then we received the message from the finance department back that the money has already been credited. My friend was able to prove that this was not the case. Now you fight meanwhile 6 days because of these 25 euros. I didn't know anything like that from the CC back then. Since a solution was found quickly. Especially since it is evident in the system that the money was not credited. As I said, I called again today and was only put off. When you asked for a manager was no longer there. It can be for such large providers not so the problem in the transactions to see that money was not credited, right? I am just p**sed off. For us it is not about the 25 euros. But how you are treated now since the change I find sad. And that as a member for years. Sorry, but I had to get rid of that somehow.
Remains all healthy. And happy holidays
VG
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CC becomes Slotclub.de a single disappointment
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I can only imagine that CasinoClub has given its German branch to a subcontractor that has no idea or is not interested . Well I can not imagine that the SlotClub has such a future
This post has been translated automatically
CC becomes Slotclub.de a single disappointment
Nobody has liked this post so far
This post has been translated automatically
CC becomes Slotclub.de a single disappointment
Nobody has liked this post so far
This post has been translated automatically
CC becomes Slotclub.de a single disappointment
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Chris26
I've been a member for 10 years and have spent 70k there in all those years. Now there are no more Deposit bonuses...no loyalty points... Unfriendly customer service etc etc.. Is no longer nice there
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CC becomes Slotclub.de a single disappointment
Liked this post:
garfield68
just wanted to let you know that the 25 euros have now been transferred back by the slot club. How and why all this happened so there was no info. Can me but all with your opinions and experiences only join. To me it also seems as if the slot club was "out sourced". Never had there so bad experiences with the support and everything. And as already mentioned there is no more attraction to pay there. When asked why there are no more Bonuses and so just refer to the new transitional provisions with preparation for the new gambling contract. Well, for me it was there...... ... Too bad!
VG and a beautiful 3rd Advent
This post has been translated automatically
CC becomes Slotclub.de a single disappointment
Nobody has liked this post so far
Sportingbet was bought out and as I said Slotclub too.
Partypoker(Casino)
Sportingbet
Bwin
Casinoclub ( Slotclub)
Gamebookers
Moneybookers = Skrill
Skrill = Neteller
Neteller = Paysafecard
all clear !
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CC becomes Slotclub.de a single disappointment
Nobody has liked this post so far
But the main thing is that Philipp José is still the face of the company
This post has been translated automatically
CC becomes Slotclub.de a single disappointment
Nobody has liked this post so far
"There is a commitment that, by the end of 2023, 100 per cent of the group's revenue will come from markets that are nationally regulated. In addition, by the end of 2020, 99 per cent will come from regulated and regulating markets."
-- link to competitor has been removed --
" This even goes so far that from 2021 the bonus system for the managers of the online casino operator will be linked to certain specifications from the area of player protection. This will make the entire system significantly less revenue- and profit-heavy."
This post has been translated automatically
CC becomes Slotclub.de a single disappointment
Nobody has liked this post so far
This post has been translated automatically