Sven-Play Casino does not pay out / live chat - email not reachable
22nd Apr. 2021, at 01:30 pm CEST#1
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Moin,
i have a question or would like to know if anyone of you to the casino and topic has already made experiences.
It is about the Sven Play Casino. On the whole, you will find at first glance a valid Malta license and relatively good ratings. However, appearances are deceptive very quickly. Customers are encouraged by free spins and free credits to write a good review on sites such as askgamblers. In my opinion, this is absolutely dubious.
Now we come to my problem.
I have played without a bonus and am now trying to withdraw 600€. I am already fully verified. Now it says in the terms and conditions that payments are pending until 72h, until they are processed. How could it be otherwise my payment is now stuck 65h and is still marked as "new".
Is this payment still being processed at all? So slowly creeps me more and more the bad feeling that sven-play will no longer pay out.
Therefore, before I desperately try to reach someone in livechat for hours, I'd rather ask you if you have already made experiences with this and if you have received a payout
I deposited with Klarna WITHOUT bonus and also met the 3x Deposit turnover guideline.
I pay out via bank transfer
I look forward to your answers, thank you very much
Sven-Play Casino does not pay out / live chat - email not reachable
22nd Apr. 2021, at 03:04 pm CEST#4
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04/22/2021 11:56:33AM
System: "Hello Benjamin A****, welcome to Sven-Play live chat. An agent will be with you shortly. If your queries are account specific,please have your Player ID and Date of Birth ready"
04/22/2021 11:56:43AM
System: "An agent will be with you shortly. Please wait."
04/22/2021 11:56:53AM
System: "Chat is busy at this moment. Please try again later or send us an e-mail at support@sven-play.com and we will get back to you as soon as possible."
04/22/2021 11:57:03AM
System: "While you wait please check if one of the following FAQs applies to your query."
04/22/2021 11:57:04AM
System: "1)ASKGAMBLERS Promotion: If you have Voted or Reviewed us you will need to send us an email with proof of your vote/review at support@sven-play.com (If you are eligible for an offer thiswill be credited within
48 hours due to increased workload)"
04/22/2021 11
:
57:05AM
System: "For more information please visit the below link:"
04/22/2021 11:57:07AM
System: "2)VERIFICATION: To check what documents you will need to upload visit ''My profile>Documents '' in your account. If you have uploaded your documents please wait 24-72 hours until these will be verified."
04/22/2021 11:57:08AM
System: "If you are unable to upload your documents please send an email to kyc@sven-play.com"
04/22/2021 11:57:09AM
System: "3)PAYMENTS: If you have a query regarding a pending Deposit or a missing withdrawal please email Risk-Payments@sven-play.com"
04/22/2021 11:57:10AM
System: "Bare in mind that withdrawals have process time of 24-72 hours."
04/22/2021 11:57:11AM
System: "4)BONUS: In case you would like to request for a bonus we would like to inform you that accounts are being checked daily and if you are eligible for an offer we will inform you accordingly."
04/22/2021 11:58:23AM
System: "Unfortunately chats lines are still busy. Please check if one of the above answers to your query. If not send us an email to Support and we will reply back as soon as possible."
04/22/2021 12:00:23PM
System: "We apologise for not being able to take your chat now. Please send an email to support@sven-play.com for further assistance"
04/22/2021 12:24:34PM
Study section started with Medium (Barbara)
04/22/2021 12:24:34PM
System: "Hello my name is Barbara. How can I help you today? If your queries are account specific please provide your email address and date of birth."
04/22/2021 12:24:43PM
Benjamin *****: "Hello Barbara"
04/22/2021 12:24:52PM
Benjamin A****: "Benjamin*****@gmx.de"
04/22/2021 12:24:54PM
Medium (Barbara): "Chat is really busy at this time. We apologise for not being able to take your request at this point. Please send us an email at the Support mailbox and we will get back to you."
04/22/2021 12:24:57PM
Benjamin *****: "04.06"
04/22/2021 12:24:57PM
Medium (Barbara): "thank you"
04/22/2021 12:25:00PM
Study Session Finished
This was the first "successful" Live Chat attempt. 30 minutes of waiting, but the employee immediately terminated the conversation again for no reason
Sven-Play Casino does not pay out / live chat - email not reachable
22nd Apr. 2021, at 03:17 pm CEST#5
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Thank you for the quick answers. I am in the last few years online also well what rumgekommen what casinos concerns and I must honestly say soetwas I have never experienced. A licensed MGA casino which is part of the Bethard group can't have such a "Verification & withdrawal policy" in my eyes
It's bad enough that at most casinos the payouts are deliberately drawn out in the length to make the temptation of players again particularly tasty
I must honestly say that if you as a player is not under control and then slips into the area of online casino and ends up on such sites, cheers. Each of us knows how the rules actually are when we go here in a dive, the waiting that book etc.
In my opinion, this is really a cheek, you Deposit money, which is of course immediately gone from your account but withdrawals then take with verification and bliblablub loose 1 week. I'm pretty sure that here players who might have a riot finger here again would have gambled away everything and then of course would have fired again to make up for the losses.
Will change with the new gambling contract something like that? Or will sites like sven play still be allowed to act so?
ChewChew wrote on 22.04.2021 at 15:17: Will something like this change with the new gambling contract? Or will sites like sven play still be allowed to operate like this?
Well, what does "allowed" mean? Currently they are "allowed" to do nothing in DE, on the other hand you are not allowed to play there
Whether what will change with the new GlüStV? I think so, that casinos that adapt to the new laws and regulations and then get a German license, associated with stricter guidelines in such matters must comply. Or rather I hope.
So if the state is really interested in Player protection, which is claimed eg, then he will definitely have to come up with something. Because the requirements known so far, such as the 5sec rule, make playing in those casinos more unattractive but are of course not effective as long as the "black market" does not implement these stupid regulations. The question in this regard is in my opinion how to handle when players continue to play on the "illegal casinos". Whether players will be prosecuted for this in the future? No idea.
So actually it is then mandatory that with the German license also real player protection measures are connected, such as non-cancelable payouts, prohibition of all the time-wasting procedures, etc... So far one works but rather on deterrence than on responsible gaming.^^
Sven-Play Casino does not pay out / live chat - email not reachable
Nobody has liked this post so far
i have a question or would like to know if anyone of you to the casino and topic has already made experiences.
It is about the Sven Play Casino. On the whole, you will find at first glance a valid Malta license and relatively good ratings. However, appearances are deceptive very quickly. Customers are encouraged by free spins and free credits to write a good review on sites such as askgamblers. In my opinion, this is absolutely dubious.
Now we come to my problem.
I have played without a bonus and am now trying to withdraw 600€. I am already fully verified. Now it says in the terms and conditions that payments are pending until 72h, until they are processed. How could it be otherwise my payment is now stuck 65h and is still marked as "new".
Is this payment still being processed at all? So slowly creeps me more and more the bad feeling that sven-play will no longer pay out.
Therefore, before I desperately try to reach someone in livechat for hours, I'd rather ask you if you have already made experiences with this and if you have received a payout
I deposited with Klarna WITHOUT bonus and also met the 3x Deposit turnover guideline.
I pay out via bank transfer
I look forward to your answers, thank you very much
This post has been translated automatically
Sven-Play Casino does not pay out / live chat - email not reachable
Liked this post:
ChewChew
Or here's the short version: Yes, they pay out but it takes at least 72 hours before the payment is processed at all. So wait!
This post has been translated automatically
Sven-Play Casino does not pay out / live chat - email not reachable
Liked this post:
ChewChew
This post has been translated automatically
Sven-Play Casino does not pay out / live chat - email not reachable
Nobody has liked this post so far
System: "For more information please visit the below link:"
04/22/2021 11:57:06AM
URL Displayed: "https://www.sven-play.com/promotions/askgamblers"
04/22/2021 11:57:07AM
System: "2)VERIFICATION: To check what documents you will need to upload visit ''My profile>Documents '' in your account. If you have uploaded your documents please wait 24-72 hours until these will be verified."
04/22/2021 11:57:08AM
System: "If you are unable to upload your documents please send an email to kyc@sven-play.com"
04/22/2021 11:57:09AM
System: "3)PAYMENTS: If you have a query regarding a pending Deposit or a missing withdrawal please email Risk-Payments@sven-play.com"
04/22/2021 11:57:10AM
System: "Bare in mind that withdrawals have process time of 24-72 hours."
04/22/2021 11:57:11AM
System: "4)BONUS: In case you would like to request for a bonus we would like to inform you that accounts are being checked daily and if you are eligible for an offer we will inform you accordingly."
04/22/2021 11:58:23AM
System: "Unfortunately chats lines are still busy. Please check if one of the above answers to your query. If not send us an email to Support and we will reply back as soon as possible."
04/22/2021 12:00:23PM
System: "We apologise for not being able to take your chat now. Please send an email to support@sven-play.com for further assistance"
04/22/2021 12:24:34PM
Study section started with Medium (Barbara)
04/22/2021 12:24:34PM
System: "Hello my name is Barbara. How can I help you today? If your queries are account specific please provide your email address and date of birth."
04/22/2021 12:24:43PM
Benjamin *****: "Hello Barbara"
04/22/2021 12:24:52PM
Benjamin A****: "Benjamin*****@gmx.de"
04/22/2021 12:24:54PM
Medium (Barbara): "Chat is really busy at this time. We apologise for not being able to take your request at this point. Please send us an email at the Support mailbox and we will get back to you."
04/22/2021 12:24:57PM
Benjamin *****: "04.06"
04/22/2021 12:24:57PM
Medium (Barbara): "thank you"
04/22/2021 12:25:00PM
Study Session Finished
This was the first "successful" Live Chat attempt. 30 minutes of waiting, but the employee immediately terminated the conversation again for no reason
This post has been translated automatically
Sven-Play Casino does not pay out / live chat - email not reachable
Nobody has liked this post so far
It's bad enough that at most casinos the payouts are deliberately drawn out in the length to make the temptation of players again particularly tasty
I must honestly say that if you as a player is not under control and then slips into the area of online casino and ends up on such sites, cheers. Each of us knows how the rules actually are when we go here in a dive, the waiting that book etc.
In my opinion, this is really a cheek, you Deposit money, which is of course immediately gone from your account but withdrawals then take with verification and bliblablub loose 1 week. I'm pretty sure that here players who might have a riot finger here again would have gambled away everything and then of course would have fired again to make up for the losses.
Will change with the new gambling contract something like that? Or will sites like sven play still be allowed to act so?
I am really curious what you write about it
lg
This post has been translated automatically
Sven-Play Casino does not pay out / live chat - email not reachable
Liked this post:
ChewChew
Well, what does "allowed" mean? Currently they are "allowed" to do nothing in DE, on the other hand you are not allowed to play there
Whether what will change with the new GlüStV? I think so, that casinos that adapt to the new laws and regulations and then get a German license, associated with stricter guidelines in such matters must comply. Or rather I hope.
So if the state is really interested in Player protection, which is claimed eg, then he will definitely have to come up with something. Because the requirements known so far, such as the 5sec rule, make playing in those casinos more unattractive but are of course not effective as long as the "black market" does not implement these stupid regulations. The question in this regard is in my opinion how to handle when players continue to play on the "illegal casinos". Whether players will be prosecuted for this in the future? No idea.
So actually it is then mandatory that with the German license also real player protection measures are connected, such as non-cancelable payouts, prohibition of all the time-wasting procedures, etc... So far one works but rather on deterrence than on responsible gaming.^^
This post has been translated automatically
Sven-Play Casino does not pay out / live chat - email not reachable
Liked this post:
ChewChew
72h waiting time for payout, weekend is not counted , also maximum 1000 eur
A joke the site.
Payout has arrived but at the end
This post has been translated automatically
Sven-Play Casino does not pay out / live chat - email not reachable
Nobody has liked this post so far
This post has been translated automatically
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