since Videoslots has now unfortunately abandoned Trustly, I had decided to use MB as an alternative.
However, I do not get the Deposit request. VS Support is at a loss.
xxx (Videoslots)
Jul 4, 2020, 10:26 AM GMT+2
Good Morning xxx
I hope you are well,
I am writing to advise you that after the accounts department looked into your issue, they have requested that you make sure that you are putting in the correct number and with prefix if needed
If they are not receiving the code is not something from our side, as the code is sent from MuchBetter and not ourselves.
If you require any further assistance please do not hesitate to contact us.
Kind Regards
MB support has not yet responded.
So I tried 2 other casinos, there everything works without problems.
first sorry if I bring the thread out of oblivion but exactly the same problem I also have at Videoslots and Mrvegas. I was even just under an hour at Mrvegas in Live Chat and have tried everything, in the end they said I should write MuchBetter but the apparently do not know themselves what this is. Maybe who had the problem and could solve it?
Pneumatic wrote on 07/24/2021 at 12:07 PM: I have the same problem, anyone experience in the case?
Did it work before at the same casino with MB? If so, you have when you open the MuchBetter app, there is also an item there called something like Requested Payment. Look there to see if something is noted. Otherwise, maybe it's the mobile number that is stored at the casino, for example, that you have 49 0174/xxxxxx instead of 49174 specified?
Hey, In fact, this has never worked at VS, for whatever reason. Wanted to pay me 50 €, but about bank did not work (was probably the new AGB's) anyway, payout via MuchBetter was possible, which I also did. Payout was confirmed, mobile number is correctly deposited, but the 50€ are lost in space.
If I want to Deposit via Muchbetter, comes the following window in the connection and that is ONLY at VS so...
When the image appears, you just need to complete the transaction in the MB app. VS will not close by itself, as usual. So just close the pop up and then you should see the amount directly in the account.
Problem with Much Better (can't get the request)
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since Videoslots has now unfortunately abandoned Trustly, I had decided to use MB as an alternative.
However, I do not get the Deposit request. VS Support is at a loss.
Jul 4, 2020, 10:26 AM GMT+2
Good Morning xxx
I hope you are well,
I am writing to advise you that after the accounts department looked into your issue, they have requested that you make sure that you are putting in the correct number and with prefix if needed
If they are not receiving the code is not something from our side, as the code is sent from MuchBetter and not ourselves.
If you require any further assistance please do not hesitate to contact us.
Kind Regards
MB support has not yet responded.
So I tried 2 other casinos, there everything works without problems.
Maybe someone knows the problem
Kind regards,
CougarLady
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Problem with Much Better (can't get the request)
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first sorry if I bring the thread out of oblivion but exactly the same problem I also have at Videoslots and Mrvegas. I was even just under an hour at Mrvegas in Live Chat and have tried everything, in the end they said I should write MuchBetter but the apparently do not know themselves what this is. Maybe who had the problem and could solve it?
LG
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Problem with Much Better (can't get the request)
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Problem with Much Better (can't get the request)
Nobody has liked this post so far
Did it work before at the same casino with MB? If so, you have when you open the MuchBetter app, there is also an item there called something like Requested Payment. Look there to see if something is noted. Otherwise, maybe it's the mobile number that is stored at the casino, for example, that you have 49 0174/xxxxxx instead of 49174 specified?
This post has been translated automatically
Problem with Much Better (can't get the request)
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If I want to Deposit via Muchbetter, comes the following window in the connection and that is ONLY at VS so...
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Problem with Much Better (can't get the request)
Nobody has liked this post so far
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Problem with Much Better (can't get the request)
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Problem with Much Better (can't get the request)
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Support no idea MB no idea so I left it there to play
Went with me after a few days again
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Problem with Much Better (can't get the request)
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Muchbetter has now transferred the money back to Videoslots.com and now I can wait forever for Videoslots.com to add it to my player account
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Problem with Much Better (can't get the request)
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