What I also notice is that we are currently less and less able to participate in the €500, - freerolls, Wild West tournaments and free play battles.
Today (Wednesday) for example
11:15 - Germans can not participate in the Free Play Battle. (Game not available)
13:15 - Germans cannot participate in the 500,- € Freeroll Battle (Game not available)
15:15 - Can Germans not participate in the Freeroll Battle. (Game not available)
For weeks we Germans also can not participate in the 1,000€ Wild West Tournament (1€ buy in) on the following days
Tuesdays 19:45 - Germans cannot participate in the Wild West Tournament (game not available)
Wednesdays 19:45 - We are also not able to participate in the Wild West Tournament (game not available)
etc
The listing above is for today's Wednesday only !
Thu, Fri, Sat, Sun, Mon, Tue it doesn't look any better.
And I emphasize again, there are over 3000 different slots for us Germans at Videoslots! That is immense!
It is not that we do not already feel by the regulations hardly still spielspaß at Videoslots.
No! The RTP on almost All Slots is also lower than in other casinos!
And on top of that you get screwed in what Videoslots is actually famous for, the Battle Lobby!
The only positive thing Videoslots has left is the 5 minute e-wallet payouts.
But only the least of us can manage that.
One feels absolutely no longer welcome at Videoslots.
I have been waiting for over 3 weeks for Videoslots to give me back my 30 free spins for Eastern Emeralds Megaways
and my underbooked Weekend Booster from 4 weeks ago!
Apparently we Germans even there, are always moved to the back. See answer from support.
Hello XXXXXX,
thank you for your detailed explanation!
Both of your issues have already been forwarded and are being processed, unfortunately it takes longer as our operations department has a lot of new cases and is behind with 300+ cases daily.
We thank you for your patience and understanding and wish you a nice rest of Sunday.
With kind regards
XXXXX
Customer Support
--------
The email is from 2 weeks ago. Nothing is done until today !
videoslots used to be a top store, I played there for years almost every day. but lately you can forget the casino unfortunately really, the only thing that is still good are the fast payouts (if you ever get one) really too bad...
picolo100 wrote on 02/11/2022 at 11:30 am: our surgery department has a lot of new cases and is behind with 300+ cases daily.
since you guys are reading along here,
ask yourselves why this is so dear Videoslots and how you could easily reduce it to only +5 cases per day;-)
ainstead of putting all your energy into eliminating the many and varied customer complaints, you could prevent them from arising in the first place, couldn't you?
isn't that what you learn in some kind of manager training or courses --> how do i run an online casino effectively without constant disruptions?
and please don't blame it on the software all the time. after years of hickhacking with it you should have found a solution long ago...... .or maybe you don't want that? (purely rhetorical question)
Videoslots - Battle of Slots
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Today (Wednesday) for example
11:15 - Germans can not participate in the Free Play Battle. (Game not available)
13:15 - Germans cannot participate in the 500,- € Freeroll Battle (Game not available)
15:15 - Can Germans not participate in the Freeroll Battle. (Game not available)
For weeks we Germans also can not participate in the 1,000€ Wild West Tournament (1€ buy in) on the following days
Tuesdays 19:45 - Germans cannot participate in the Wild West Tournament (game not available)
Wednesdays 19:45 - We are also not able to participate in the Wild West Tournament (game not available)
etc
The listing above is for today's Wednesday only !
Thu, Fri, Sat, Sun, Mon, Tue it doesn't look any better.
And I emphasize again, there are over 3000 different slots for us Germans at Videoslots! That is immense!
It is not that we do not already feel by the regulations hardly still spielspaß at Videoslots.
No! The RTP on almost All Slots is also lower than in other casinos!
And on top of that you get screwed in what Videoslots is actually famous for, the Battle Lobby!
The only positive thing Videoslots has left is the 5 minute e-wallet payouts.
But only the least of us can manage that.
One feels absolutely no longer welcome at Videoslots.
I have been waiting for over 3 weeks for Videoslots to give me back my 30 free spins for Eastern Emeralds Megaways
and my underbooked Weekend Booster from 4 weeks ago!
Apparently we Germans even there, are always moved to the back. See answer from support.
Hello XXXXXX,
thank you for your detailed explanation!
Both of your issues have already been forwarded and are being processed, unfortunately it takes longer as our operations department has a lot of new cases and is behind with 300+ cases daily.
We thank you for your patience and understanding and wish you a nice rest of Sunday.
With kind regards
XXXXX
Customer Support
--------
The email is from 2 weeks ago. Nothing is done until today !
Over and Out.
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since you guys are reading along here,
ask yourselves why this is so dear Videoslots and how you could easily reduce it to only +5 cases per day;-)
ainstead of putting all your energy into eliminating the many and varied customer complaints, you could prevent them from arising in the first place, couldn't you?
isn't that what you learn in some kind of manager training or courses --> how do i run an online casino effectively without constant disruptions?
and please don't blame it on the software all the time. after years of hickhacking with it you should have found a solution long ago...... .or maybe you don't want that? (purely rhetorical question)
have finished
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I do not see the games at all
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No matter which browser and whether incognito or not.
Battle of Slots does not open
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