Moin...have then here to also times ne story to tell.
In short, I asked if I can not subsequently credit the incorrectly calculated cashbacks.
Was of course not made and the last mail is no longer answered.
And that after years of loyalty and many thousands of euros deposit.
Here is the mail history:
Dear Support,
After taking a closer look and also reading in Gamblejoeforum, I noticed that you have been miscalculating my 10% Cashback all the last weeks or gar months and have been giving way too little cashback.
I know that cashback is always a voluntary thing of the casino.
However, I also know that I am not a VIP member for nothing.
I pay in enough so the correct calculation of the cashback would be a matter of course.
I ask you to take care of this matter and check it.
Sincerely
Reply:
Hello xxx,
so we book in principle only up to 1 week retroactively. But you can check your transcations and send me the difference and I will be happy to check it for you and book it possibly what should be missing.
Best regards,
Your PlatinClub-Concierge Alex
My response:
Hi Alex, Only one week, I'm disappointed.
You don't really feel like a VIP if you don't pay a little throughout the year. The difference you can see but much easier than I. Is nen unding that this is not calculated automatically and you always have to run after it. Then thank you for nothing and have a nice day. With kind regards
Without words.
Zero accommodations or anything else.
The coolest was always Noel... does he even still work there?
Marqes wrote on 11.01.2022 at 19:05: Moin...have then here to also times ne story to tell.
In short, I asked if I can not subsequently credit the incorrectly calculated cashbacks.
Was of course not made and the last mail is no longer answered.
And that after years of loyalty and many thousands of euros deposit.
Here is the mail history:
Dear Support,
After taking a closer look and also reading in Gamblejoeforum, I noticed that you have been miscalculating my 10% Cashback all the last weeks or gar months and have been giving way too little cashback.
I know that cashback is always a voluntary thing of the casino.
However, I also know that I am not a VIP member for nothing.
I pay in enough so the correct calculation of the cashback would be a matter of course.
I ask you to take care of this matter and check it.
Sincerely
Reply:
Hello xxx,
so we book in principle only up to 1 week retroactively. But you can check your transcations and send me the difference and I will be happy to check it for you and book it possibly what should be missing.
Best regards,
Your PlatinClub-Concierge Alex
My response:
Hi Alex, Only one week, I'm disappointed.
You don't really feel like a VIP if you don't pay a little throughout the year. The difference you can see but much easier than I. Is nen unding that this is not calculated automatically and you always have to run after it. Then thank you for nothing and have a nice day. With kind regards
Without words.
Zero accommodations or anything else.
The coolest was always Noel... does he even still work there?
I requested on 27.12.21 and on 03.01.22 to correct my cashback. So far no answer received. Platincasino does not seem to care
Apromo wrote on 01/14/2022 at 00:55
I requested to correct my Cashback on 12/27/21 and 01/03/22. So far have not received a response. Platincasino doesn't seem to care.
After yesterday's renewed mail, my cashback was corrected!
Debra2805 wrote on 14.01.2022 at 15:16: Hey guys
Have any of you gotten your 21% Cashback from the Christmas promotion (sweepstakes) yet should be posted by 01/14-21.
Hey Debra2805, I had written to the manager earlier regarding this. The bookings are not yet completed, that is, they are just in the process of crediting the cashback to all players. It is possible that this will take a little while. How long exactly, I do not know.
Caro wrote on 14.01.2022 at 16:02
Hey Debra2805, I had written to the manager earlier regarding this. The bookings are not yet completed, meaning they are in the process of crediting the Cashback to all players. It is possible that this will take a little while. How long exactly, I do not know.
you are the best 😘 Thank you that you care about it👍 Had also written to my concierge but he could not help me 🤣
Debra2805 wrote on 14.01.2022 at 15:16: Hey guys
Have any of you gotten your 21% Cashback from the Christmas promotion (sweepstakes) yet should be posted by 01/14-21.
Caro wrote on 14.01.2022 at 16:02
Hey Debra2805, I had written to the manager earlier regarding this. The bookings are not yet completed, meaning they are in the process of crediting the Cashback to all players. It is possible that this will take a little while. How long exactly, I do not know.
Hi Caro, cashback was credited but completely wrong again. I have already written to the support to see what comes out otherwise I would need your help. I'll get back to you as soon as I know something. Have a nice weekend
So get answer 🤬
We would like to inform you that the Cashback does not refer to the losses of the deposits, but to the losses of the real money bets. A direct tax is also deducted for the real money wager
Joyce (Platincasino)
14.01.2022, 23:07 MEZ
We would like to point out that the cashback does not refer to the losses of the deposits, but to the losses of the real money bets. A direct tax is also deducted for the real money wager
Your PlatinClub concierge Joyce
I have:
Overview of the selected period:
Deposits: €12,405.00
Withdrawals: 7.200,00 €
Total: 5.205,00 €
Bonus granted: 431,54 €
Is the calculation correct now?? I have received only 108 eur 21% cashback
10% cashback at Platincasino
Nobody has liked this post so far
In short, I asked if I can not subsequently credit the incorrectly calculated cashbacks.
Was of course not made and the last mail is no longer answered.
And that after years of loyalty and many thousands of euros deposit.
Here is the mail history:
Dear Support,
After taking a closer look and also reading in Gamblejoeforum, I noticed that you have been miscalculating my 10% Cashback all the last weeks or gar months and have been giving way too little cashback.
I know that cashback is always a voluntary thing of the casino.
However, I also know that I am not a VIP member for nothing.
I pay in enough so the correct calculation of the cashback would be a matter of course.
I ask you to take care of this matter and check it.
Sincerely
Reply:
Hello xxx,
so we book in principle only up to 1 week retroactively. But you can check your transcations and send me the difference and I will be happy to check it for you and book it possibly what should be missing.
Best regards,
Your PlatinClub-Concierge Alex
My response:
Hi Alex, Only one week, I'm disappointed.
You don't really feel like a VIP if you don't pay a little throughout the year. The difference you can see but much easier than I. Is nen unding that this is not calculated automatically and you always have to run after it. Then thank you for nothing and have a nice day. With kind regards
Without words.
Zero accommodations or anything else.
The coolest was always Noel... does he even still work there?
This post has been translated automatically
10% cashback at Platincasino
Nobody has liked this post so far
I requested on 27.12.21 and on 03.01.22 to correct my cashback. So far no answer received. Platincasino does not seem to care
This post has been translated automatically
10% cashback at Platincasino
Nobody has liked this post so far
After yesterday's renewed mail, my cashback was corrected!
This post has been translated automatically
10% cashback at Platincasino
Nobody has liked this post so far
Did any of you already get your 21% Cashback from the Christmas promotion (sweepstakes) should be posted by 01/14/21.
This post has been translated automatically
10% cashback at Platincasino
Nobody has liked this post so far
Hey Debra2805, I had written to the manager earlier regarding this. The bookings are not yet completed, that is, they are just in the process of crediting the cashback to all players. It is possible that this will take a little while. How long exactly, I do not know.
This post has been translated automatically
10% cashback at Platincasino
Nobody has liked this post so far
you are the best 😘 Thank you that you care about it👍 Had also written to my concierge but he could not help me 🤣
This post has been translated automatically
10% cashback at Platincasino
Nobody has liked this post so far
Nope, not so far. 😒😴😴😴😴
This post has been translated automatically
10% cashback at Platincasino
Liked this post:
Caro
Hi Caro, cashback was credited but completely wrong again. I have already written to the support to see what comes out otherwise I would need your help. I'll get back to you as soon as I know something. Have a nice weekend
This post has been translated automatically
10% cashback at Platincasino
Nobody has liked this post so far
We would like to inform you that the Cashback does not refer to the losses of the deposits, but to the losses of the real money bets. A direct tax is also deducted for the real money wager
14.01.2022, 23:07 MEZ
We would like to point out that the cashback does not refer to the losses of the deposits, but to the losses of the real money bets. A direct tax is also deducted for the real money wager
Your PlatinClub concierge Joyce
I have:
Overview of the selected period:
Is the calculation correct now?? I have received only 108 eur 21% cashback
Edit font color
This post has been translated automatically
10% cashback at Platincasino
Nobody has liked this post so far
This post has been translated automatically