Hello folks
Last Friday I finally won something at StarGames for the first time in a long time. Unfortunately, the payout doesn't work at all. I've been verified there for ages and have already gambled a lot there. Unfortunately, I always get the same email when I ask or the same statement in the Live Chat that I should please take a selfie with my ID. No sooner said than done! i waited 48 hours and contacted StarGames. The photo was not accepted... I then took and sent a second and third photo and nothing has happened since then! Can anyone give me any information?
When I read something like that, I don't even want to play with them. It makes me lose interest.
What's with the selfie? They can request the data directly from Schufa.
Yoshi26 wrote on 09.03.2024 at 16:08: Do they not verify via Schufa comparison?
But they usually do a buddy has registered verified via Schufa and paid out everything automatically
Will probably be another additional security check like the StarGames contact person mentioned from time to time, maybe there is someone with similar data or even the same I think we will know more on Monday when the contact person looks at the problem
@Stinker94 Don't worry StarGames always takes care of everything here they are great contacts who will solve any problem for you
The case has been solved, Stinker94 has confirmed via Communicator that he received his payout yesterday afternoon.
We would also like to comment on the case:
- Our team discovered that some other player accounts have very similar data to the that Stinker94 uses. We therefore had to check this. SCHUFA is not sufficient for this.
- This is normal and was not only asked by Stinker94.
- Our team already looked at the payout on March 3 and requested the documents from Stinker94 on March 4.
- Unfortunately, the first 2 documents he uploaded were of very poor quality - so they could not be accepted.
- However, the document from March 8th met all the requirements. The money was paid out yesterday.
StarGames_Official wrote on 11.03.2024 at 09:29: Hello everyone,
The case has been solved, Stinker94 has confirmed via Communicator that he received his payout yesterday afternoon.
We would also like to comment on the case:
- Our team discovered that some other player accounts have very similar data to the that Stinker94 uses. We therefore had to check this. SCHUFA is not sufficient for this.
- This is normal and was not only asked by Stinker94.
- Our team already looked at the payout on March 3 and requested the documents from Stinker94 on March 4.
- Unfortunately, the first 2 documents he uploaded were of very poor quality - so they could not be accepted.
- However, the document from March 8th met all the requirements. The money was paid out yesterday.
[solved] StarGames does not want to pay out
Nobody has liked this post so far
Last Friday I finally won something at StarGames for the first time in a long time. Unfortunately, the payout doesn't work at all. I've been verified there for ages and have already gambled a lot there. Unfortunately, I always get the same email when I ask or the same statement in the Live Chat that I should please take a selfie with my ID. No sooner said than done! i waited 48 hours and contacted StarGames. The photo was not accepted... I then took and sent a second and third photo and nothing has happened since then! Can anyone give me any information?
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[solved] StarGames does not want to pay out
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[solved] StarGames does not want to pay out
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Greetings
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[solved] StarGames does not want to pay out
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[solved] StarGames does not want to pay out
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What's with the selfie? They can request the data directly from Schufa.
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[solved] StarGames does not want to pay out
Nobody has liked this post so far
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[solved] StarGames does not want to pay out
Nobody has liked this post so far
But they usually do a buddy has registered verified via Schufa and paid out everything automatically
Will probably be another additional security check like the StarGames contact person mentioned from time to time, maybe there is someone with similar data or even the same I think we will know more on Monday when the contact person looks at the problem
@Stinker94 Don't worry StarGames always takes care of everything here they are great contacts who will solve any problem for you
This post has been translated automatically
[solved] StarGames does not want to pay out
Nobody has liked this post so far
This post has been translated automatically
[solved] StarGames does not want to pay out
Liked this post:
garfield68, 
Rainmann, 
Saphira
The case has been solved, Stinker94 has confirmed via Communicator that he received his payout yesterday afternoon.
We would also like to comment on the case:
- Our team discovered that some other player accounts have very similar data to the that Stinker94 uses. We therefore had to check this. SCHUFA is not sufficient for this.
- This is normal and was not only asked by Stinker94.
- Our team already looked at the payout on March 3 and requested the documents from Stinker94 on March 4.
- Unfortunately, the first 2 documents he uploaded were of very poor quality - so they could not be accepted.
- However, the document from March 8th met all the requirements. The money was paid out yesterday.
Thank you very much for your understanding.
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[solved] StarGames does not want to pay out
Liked this post:
StarGames_Official
I was right after all
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[solved] StarGames does not want to pay out
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I will therefore close the thread.
This thread has been closed
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