Good morning everyone,
I'll try to briefly describe my problem with Rizk.
I have been playing at Rizk for a long time and have cashed out several times.
I deposited with Paysafecard on Monday and requested a withdrawal on Tuesday morning.
This was not processed quickly as usual, but remained in the status "pending".
On Tuesday evening I got a mail that my account is now fully verified (surprising because my account has been verified for a long time).
Shortly thereafter, I received a mail that I should verify my bank account to which I would like to pay out.
I wrote to the support that this bank account is already verified, but I sent a bank statement again for security
Thereupon, the support contacted me and told me that I should verify two other bank accounts with which I have paid on 06.03. and 04.04. Per Sofortüberweisung.
These deposits I have made but with my already verified bank account (another I do not own).
I have sent the support an account statement with the deposits on which everything is evident.
Since then it goes back and forth by mail.
Rizk does not respond to the sent statement.
They just keep telling me to verify the other accounts.
Do you have any idea what I can do?
This is getting on my nerves.
Thank you for your answer.
I have already blocked the payment immediately on Tuesday evening.
Unfortunately, the chat is not very helpful.
They only pass it on to the payment department and then they get in touch by mail.
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Anonym
Former Member
[solved] Rizk does not pay out
10th May. 2019, at 11:05 pm CEST#5
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Best to try more often in the live chat. I had a similar problem and then got a competent employee with apparently more rights on a Saturday, who could also immediately make the activation live and then everything was ok again.
Try it times in the chat. I had also always paid out via Trustly and had the money as soon as possible, when I wanted to pay out with Skrill, it was still not confirmed after a day. I then chatted in the Live Chat with a lady named Phoebe who then checked and I should upload a screenshot of the Skrill acc after I did that, the amount was confirmed within a few minutes and I had the money on my skrill.
I've already had the pleasure with Phoebe.
Unfortunately, it was not helpful
Unfortunately, Rizk only forwards my account statement to the payment department without anyone taking a look at it.
After sending a document from my bank to Rizk last night confirming that the questionable deposits came from my account, the withdrawal was finally approved.
At this point, thanks again to Caro for the support
[solved] Rizk does not pay out
Nobody has liked this post so far
I'll try to briefly describe my problem with Rizk.
I have been playing at Rizk for a long time and have cashed out several times.
I deposited with Paysafecard on Monday and requested a withdrawal on Tuesday morning.
This was not processed quickly as usual, but remained in the status "pending".
On Tuesday evening I got a mail that my account is now fully verified (surprising because my account has been verified for a long time).
Shortly thereafter, I received a mail that I should verify my bank account to which I would like to pay out.
I wrote to the support that this bank account is already verified, but I sent a bank statement again for security
Thereupon, the support contacted me and told me that I should verify two other bank accounts with which I have paid on 06.03. and 04.04. Per Sofortüberweisung.
These deposits I have made but with my already verified bank account (another I do not own).
I have sent the support an account statement with the deposits on which everything is evident.
Since then it goes back and forth by mail.
Rizk does not respond to the sent statement.
They just keep telling me to verify the other accounts.
Do you have any idea what I can do?
This is getting on my nerves.
Thanks for reading and have a relaxing Friday
Tobi
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[solved] Rizk does not pay out
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Please lock your win so that you don't sell anything.
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[solved] Rizk does not pay out
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[solved] Rizk does not pay out
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I have already blocked the payment immediately on Tuesday evening.
Unfortunately, the chat is not very helpful.
They only pass it on to the payment department and then they get in touch by mail.
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[solved] Rizk does not pay out
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[solved] Rizk does not pay out
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Try to connect in the chat with Phoebe.
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[solved] Rizk does not pay out
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Unfortunately, it was not helpful
Unfortunately, Rizk only forwards my account statement to the payment department without anyone taking a look at it.
That is really unbelievable
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[solved] Rizk does not pay out
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Rizk has completely different IBANs for my deposits than mine.
Caro has taken the case and tried to get something out at Rizk.
I will keep you updated.
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[solved] Rizk does not pay out
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Here is an update.
After sending a document from my bank to Rizk last night confirming that the questionable deposits came from my account, the withdrawal was finally approved.
At this point, thanks again to Caro for the support
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[solved] Rizk does not pay out
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This topic was closed
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