I hope I can reach the person responsible for Platin Casino at gamblejoe with this thread
I'll get straight to the point. I am extremely angry.
I registered there about 1 year ago, always deposited a little bit. Since the 5 second rule at other casinos I only play there and very much especially since Corona
I Deposit daily about 500€
When I reached Platin status and had over 5000€ loss on deposits over 11000€
I ventured into the VIP chat and asked for a bonus. The dear Joyce (at the point extreme sample) extremely nice and helpful person, has offered me directly super bonus 150€ credit etc..
She told me that I should contact her daily and ask what Bonuses are available. I have then done since the last 3-4 days. I have further deposited 500€ and get from her daily 200€ x15 Wagner.
This morning the horror!
I met not Joyce but the Mr. NOEL. He was me before from the beginning unsympathetic and stingy, however, I found it not bad because there are of course people who have stricter rules in mind. Well he gave me a cashback. When I had deposited again shortly thereafter and subsequently asked again 100€ credit ( yes I know 2 x times a day ask is also of me brazen ) but you have to imagine 00:06 400€ deposit 1€ compartment 2 games tried 00:23 0€ on the account. Was already stupid.
Aufjedenfall he has rejected this request and pointed out I should take a break and he could set me if I want a cooling phase. For own protection. Thereupon I thanked him for the concern, but pointed out that it was no problem and I do not need a cooling because I'm doing well financially I'm just a little p**sed off because it does not run now. One sees yes also in the play course. I have him described that does not come into question. What happens then?
He sends me the second copy paste text with : own protection bla bla
And writes to me I have blocked their account 😂😂😂 because I'm lately negative notice by bonus requests. Dude your serious ???
I was 1 year of my hab 100 of deposits never asked for bonis and now for 3-4 days just daily but with the recommendation of a VIP employee of course daily to ask....
I was extremely p**sed I asked what is this and that I have not given my consent to it.
1) I have made mega losses
2) I have not even my 10% Cashback from Monday get
How can it be so brazen that he just blocks me?
When I asked him what this is about and if he can unlock it again, he gave me no answer but the same copy paste text
I asked further but he just kicked me out of the Live Chat and I can't log in anymore. The last message was a part of the terms and conditions where it says that the business relationship can be terminated at any time without giving any reason. Insolence.
So conclusion after all my Platin experience I can say the following!!!!
If one of the contact persons of Gamble Joe reads this I would be happy if this problem is solved. About this Noel I have already read some bad things, especially about his stinginess. I noticed that myself but that one can be so cheeky... unbelievable!!!!
I think you can forget it 🙄
Was also VIP customer at Platincasino, and have once made a mistake that I did not even notice.
And was permanently banned after I have made thousands of losses in years.neither my Cashback nor my loyalty points were paid out to me.
Platin is definitely not accommodating 😣😣
[solved] Extreme complaint for Platin casinos behave!!!
11th Feb. 2021, at 01:08 pm CET#3
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Hey thanks for the answer!
Can I ask what kind of mistake you made?
I have done nothing wrong in principle.
I have never asked for Bonuses although I had the right and the status to do so.
When I asked for the first time I was advised to ask daily.
Besides, I didn't whine about gambling so much money and sitting in front of the existence end, because I lose there and I made that clear to Noel. In my opinion he was just f**ked up by my bonus requests because I made him out to be stingy. I'm just an honest person and his behavior is not acceptable.
[solved] Extreme complaint for Platin casinos behave!!!
11th Feb. 2021, at 02:01 pm CET#5
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Yes thanks for the advice!
My problem is that I can't find a casino without a 5 second rule that pays out quickly. I am unfortunately too prone to cancel withdrawals if they are not processed within 24 hrs.
I tested Hyperino, won 2000€. 48 h no response, then rejected for documents. uploaded took forever all gambled away. Boom Casino everyone writes fast payouts even deposited Skrill verified. Withdrawn 1000€ after 24 h no response... could you recommend me something? Yes I know this is my fault... but if there was a casino like Videoslots or mrvegas with 5 minutes payout I would dance for joy 😅😂
[solved] Extreme complaint for Platin casinos behave!!!
11th Feb. 2021, at 03:07 pm CET#7
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Crowns21 wrote on 11.02.2021 at 14:01: Yes thanks for the advice!
My problem is unfortunately I can't find a casino without a 5 second rule that pays out quickly. I am unfortunately too prone to cancel withdrawals if they are not processed within 24 hrs.
I tested Hyperino, won 2000€. 48 h no response, then rejected for documents. uploaded took forever all gambled away. Boom Casino everyone writes fast payouts even deposited Skrill verified. Withdrawn 1000€ after 24 h no response... could you recommend me something? Yes I know this is my fault... but if there was a casino like Videoslots or mrvegas with 5 minute payout I would dance for joy 😅😂
No idea if they have rules like that too since I'm not from Germany.
So, I have spoken with Crowns21, as well as with the manager of Platincasino and hope I could help a little.
Since Platincasino does not have its own account on GambleJoe yet, I will post the answer from the casino
Hello,
we would like to comment on the allegations here and try to clarify the situation. Daily bonus requests are nothing bad and our VIP team is happy to answer them and also try to fulfill them as best as we can. But all within the framework of Player protection and Responsible gaming, which here draws a clear line to which our employees must adhere. However, with multiple daily or almost hourly inquiries and associated discussions, this line is crossed and we must take into account our responsibility for healthy gaming behavior of our customers.
Your player account has not been permanently locked, it is only in cooldown for 1 week, which means you will be able to fully access your account again from Friday 18/02. Also, the automatic Cashback bonus will be posted normally and will be waiting for you on Friday.
This temporary block is only to protect you from possible game problems and will not be imposed by us lightly. . However, this month you have attracted the attention of our VIP team by extremely frequent bonus requests, which were often several times a day and by discussions with our staff.
Of course, we understand that you may ask for a bonus more quickly if the game is not going well and that you do not want to be satisfied with every offer right away.
In your case a healthy measure was unfortunately far exceeded and it was the common decision and guideline of our VIP team to give you a short forced break.
Attacking individual employees here or playing them off against each other does not correspond to the facts. Instead, we would like to ask you to use this time to question your playing behavior and to take a break from the game.
As we said, it is only for 1 week and afterwards your account will be fully available again.
You definitely have an addiction problem, but it is not necessary that you are financially poor. Very rich people are often very addicted to gambling. The way you spammed here in the beginning because of the Platin chat, then when you had it you were gone for a short time and now you are here again in a very short time - clearly shows that you have been pushing nonstop Deposit-bonus, deposit-bonus, deposit-bonus. If you would have waited a little with the Platin request or not tried to discuss with Noel it would not have come so far. Because Platin has reacted correctly, you press high sum in and expect again and again a bonus.
The fact that you can not wait for a payout is also a point for your addiction. Who writes that Boom pays out quickly? I read numerous people here who write that they always need 2+ days at least and usually even longer. But in the end you get the money. Getting you out of the Platin situation is almost impossible, you can ask someone from Gamblejoe team for help. They will certainly mediate, but if Platin is stubborn you won't be able to do anything. And you know from the user reports that Platin is very stubborn on their own actions, even if they are not always right.
I was not credited Play n Go free spins even after restart, etc. but the chat wrote that they can not see that I had any. I then explained that I now have less reward points than before, nö can not be seen. Habs then accepted. Because of 75x wager spins I will not now drive out the big guns. Then a week there not played, had me then cooled down and played normally. A little later, the spins suddenly appeared in the slot. What it was I do not know until today.
[solved] Extreme complaint for Platin casinos behave!!!
11th Feb. 2021, at 03:39 pm CET#10
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Caro wrote on 11.02.2021 at 15:22: So, I have spoken with Crowns21, as well as with the manager of Platincasino and hope I could help a little.
Since Platincasino doesn't have their own account on GambleJoe yet, I will post the answer from the casino
Hello,
we would like to comment on the allegations here and try to clarify the situation. Daily bonus requests are nothing bad and our VIP team is happy to answer them and also try to fulfill them as best as we can. But all within the framework of Player protection and Responsible gaming, which here draws a clear line to which our employees must adhere. However, with multiple daily or almost hourly inquiries and associated discussions, this line is crossed and we must take into account our responsibility for healthy gaming behavior of our customers.
Your player account has not been permanently locked, it is only in cooldown for 1 week, which means you will be able to fully access your account again from Friday 18/02. Also, the automatic Cashback bonus will be posted normally and will be waiting for you on Friday.
This temporary block is only to protect you from possible game problems and will not be imposed by us lightly. . However, this month you have attracted the attention of our VIP team by extremely frequent bonus requests, which were often several times a day and by discussions with our staff.
Of course, we understand that you may ask for a bonus more quickly if the game is not going well and that you do not want to be satisfied with every offer right away.
In your case a healthy measure was unfortunately far exceeded and it was the common decision and guideline of our VIP team to give you a short forced break.
Attacking individual employees here or playing them off against each other does not correspond to the facts. Instead, we would like to ask you to use this time to question your playing behavior and to take a break from the game.
As we said, it is only for 1 week and afterwards your account will be fully available again.
Respect to Platin, even if a permanent ban would have been more appropriate because of player protection. I also can not understand the answers of the people here who still give the TE right...
[solved] Extreme complaint for Platin casinos behave!!!
Liked this post:
TNT1000
I hope I can reach the person responsible for Platin Casino at gamblejoe with this thread
I'll get straight to the point. I am extremely angry.
I registered there about 1 year ago, always deposited a little bit. Since the 5 second rule at other casinos I only play there and very much especially since Corona
I Deposit daily about 500€
When I reached Platin status and had over 5000€ loss on deposits over 11000€
I ventured into the VIP chat and asked for a bonus. The dear Joyce (at the point extreme sample) extremely nice and helpful person, has offered me directly super bonus 150€ credit etc..
She told me that I should contact her daily and ask what Bonuses are available. I have then done since the last 3-4 days. I have further deposited 500€ and get from her daily 200€ x15 Wagner.
This morning the horror!
I met not Joyce but the Mr. NOEL. He was me before from the beginning unsympathetic and stingy, however, I found it not bad because there are of course people who have stricter rules in mind. Well he gave me a cashback. When I had deposited again shortly thereafter and subsequently asked again 100€ credit ( yes I know 2 x times a day ask is also of me brazen ) but you have to imagine 00:06 400€ deposit 1€ compartment 2 games tried 00:23 0€ on the account. Was already stupid.
Aufjedenfall he has rejected this request and pointed out I should take a break and he could set me if I want a cooling phase. For own protection. Thereupon I thanked him for the concern, but pointed out that it was no problem and I do not need a cooling because I'm doing well financially I'm just a little p**sed off because it does not run now. One sees yes also in the play course. I have him described that does not come into question. What happens then?
He sends me the second copy paste text with : own protection bla bla
And writes to me I have blocked their account 😂😂😂 because I'm lately negative notice by bonus requests. Dude your serious ???
I was 1 year of my hab 100 of deposits never asked for bonis and now for 3-4 days just daily but with the recommendation of a VIP employee of course daily to ask....
I was extremely p**sed I asked what is this and that I have not given my consent to it.
1) I have made mega losses
2) I have not even my 10% Cashback from Monday get
How can it be so brazen that he just blocks me?
When I asked him what this is about and if he can unlock it again, he gave me no answer but the same copy paste text
I asked further but he just kicked me out of the Live Chat and I can't log in anymore. The last message was a part of the terms and conditions where it says that the business relationship can be terminated at any time without giving any reason. Insolence.
So conclusion after all my Platin experience I can say the following!!!!
If one of the contact persons of Gamble Joe reads this I would be happy if this problem is solved. About this Noel I have already read some bad things, especially about his stinginess. I noticed that myself but that one can be so cheeky... unbelievable!!!!
I hope I get help
This post has been translated automatically
[solved] Extreme complaint for Platin casinos behave!!!
Liked this post:
TNT1000
Was also VIP customer at Platincasino, and have once made a mistake that I did not even notice.
And was permanently banned after I have made thousands of losses in years.neither my Cashback nor my loyalty points were paid out to me.
Platin is definitely not accommodating 😣😣
This post has been translated automatically
[solved] Extreme complaint for Platin casinos behave!!!
Nobody has liked this post so far
Can I ask what kind of mistake you made?
I have done nothing wrong in principle.
I have never asked for Bonuses although I had the right and the status to do so.
When I asked for the first time I was advised to ask daily.
Besides, I didn't whine about gambling so much money and sitting in front of the existence end, because I lose there and I made that clear to Noel. In my opinion he was just f**ked up by my bonus requests because I made him out to be stingy. I'm just an honest person and his behavior is not acceptable.
This post has been translated automatically
[solved] Extreme complaint for Platin casinos behave!!!
Liked this post: Anonym
If you Deposit that much, you will quickly become vip somewhere else
And your problem is already solved
I never play at casinos that have given me problems, whether I was vip or not
This post has been translated automatically
[solved] Extreme complaint for Platin casinos behave!!!
Nobody has liked this post so far
My problem is that I can't find a casino without a 5 second rule that pays out quickly. I am unfortunately too prone to cancel withdrawals if they are not processed within 24 hrs.
I tested Hyperino, won 2000€. 48 h no response, then rejected for documents. uploaded took forever all gambled away. Boom Casino everyone writes fast payouts even deposited Skrill verified. Withdrawn 1000€ after 24 h no response... could you recommend me something? Yes I know this is my fault... but if there was a casino like Videoslots or mrvegas with 5 minutes payout I would dance for joy 😅😂
This post has been translated automatically
[solved] Extreme complaint for Platin casinos behave!!!
Nobody has liked this post so far
There are these fast pay casinos.
I'm sure there are enough that pay out relatively quickly
Maybe you should make a strategy for yourself how you avoid such things.
Because so gambling also makes no sense, if it makes at all
Maybe after win immediately limit pure or something, there are enough people here who are similar to you.
Maybe you ask times the .
This post has been translated automatically
[solved] Extreme complaint for Platin casinos behave!!!
Nobody has liked this post so far
No idea if they have rules like that too since I'm not from Germany.
But fast payouts also has Stake 7.
This post has been translated automatically
[solved] Extreme complaint for Platin casinos behave!!!
Liked this post: Anonym, Anonym,
garfield68, 
pawel_008
Since Platincasino does not have its own account on GambleJoe yet, I will post the answer from the casino
Hello,
we would like to comment on the allegations here and try to clarify the situation. Daily bonus requests are nothing bad and our VIP team is happy to answer them and also try to fulfill them as best as we can. But all within the framework of Player protection and Responsible gaming, which here draws a clear line to which our employees must adhere. However, with multiple daily or almost hourly inquiries and associated discussions, this line is crossed and we must take into account our responsibility for healthy gaming behavior of our customers.
Your player account has not been permanently locked, it is only in cooldown for 1 week, which means you will be able to fully access your account again from Friday 18/02. Also, the automatic Cashback bonus will be posted normally and will be waiting for you on Friday.
This temporary block is only to protect you from possible game problems and will not be imposed by us lightly. . However, this month you have attracted the attention of our VIP team by extremely frequent bonus requests, which were often several times a day and by discussions with our staff.
Of course, we understand that you may ask for a bonus more quickly if the game is not going well and that you do not want to be satisfied with every offer right away.
In your case a healthy measure was unfortunately far exceeded and it was the common decision and guideline of our VIP team to give you a short forced break.
Attacking individual employees here or playing them off against each other does not correspond to the facts. Instead, we would like to ask you to use this time to question your playing behavior and to take a break from the game.
As we said, it is only for 1 week and afterwards your account will be fully available again.
This post has been translated automatically
[solved] Extreme complaint for Platin casinos behave!!!
Liked this post:
pawel_008
The fact that you can not wait for a payout is also a point for your addiction. Who writes that Boom pays out quickly? I read numerous people here who write that they always need 2+ days at least and usually even longer. But in the end you get the money. Getting you out of the Platin situation is almost impossible, you can ask someone from Gamblejoe team for help. They will certainly mediate, but if Platin is stubborn you won't be able to do anything. And you know from the user reports that Platin is very stubborn on their own actions, even if they are not always right.
I was not credited Play n Go free spins even after restart, etc. but the chat wrote that they can not see that I had any. I then explained that I now have less reward points than before, nö can not be seen. Habs then accepted. Because of 75x wager spins I will not now drive out the big guns. Then a week there not played, had me then cooled down and played normally. A little later, the spins suddenly appeared in the slot. What it was I do not know until today.
This post has been translated automatically
[solved] Extreme complaint for Platin casinos behave!!!
Nobody has liked this post so far
Respect to Platin, even if a permanent ban would have been more appropriate because of player protection. I also can not understand the answers of the people here who still give the TE right...
This post has been translated automatically