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PinoCasino: Payment is refused

Topic created on 13th Oct. 2022 | Page: 1 of 1 | Answers: 8 | Views: 1,840
Stillequelle

Payment is refused

13th Oct. 2022, at 02:47 pm CEST#1
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Nobody has liked this post so far
Good day dear Gamble Joe team,

I need your help urgently.

A few days ago my husband made a Deposit at Pino through my account because he didn't want to get a Paysafe card.
As luck would have it, he won almost 3000€ on a free play purchase.

During the payout, several documents were requested which we have also uploaded all.
As is always the case, these were also diligently rejected although the support chat told us twice with these documents everything works simply upload and the payout would be approved.


Today, in turn, we were told in the chat because the money has been made from the account of your husband would refuse the payout.

But as I said it was promised to us twice and now today the rejection
If I had now received a Paysafe card as a gift what would have happened?


Now we do not know what to do .

This post has been translated automatically

CaNna09
Amateur

Payment is refused

13th Oct. 2022, at 02:52 pm CEST#2
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Sounds hard but only with a lot of goodwill they pay it out or a part

Would rather claim they cross since it is a Dama NV casino

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genrix
Top Member

Payment is refused

13th Oct. 2022, at 02:53 pm CEST#3
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Had the same problem at Wunderino 5 years ago.

About ne friend engezahlt, won, When paying out they suddenly wanted all the documents from her. Uploaded everything - everything confirmed. Payout rejected because violated the terms and conditions. The documents were probably only attached to the data collection (for data sales? ^^), paid out we trz nix get.

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gamble1
Legend

Payment is refused

13th Oct. 2022, at 04:57 pm CEST#4
3 Likes

Liked this post: Anonym, Avatar von frapi07 frapi07, Avatar von Max_Bet Max_Bet

CaNna09 wrote on 10/13/2022 at 2:52 pm: Sounds tough but only with a lot of goodwill do they pay it out or a portion

Would rather claim to be cross since it is a Dama NV casino

Pino is not a Dama Casino that is the Curacao offshoot of N1 or not? Pino has a MGA license and is therefore operated directly through N1


@TE The statements in the chat are mostly well-intentioned but the payment department must bear the responsibility for everything in the end and so it would be in criminal cases such as money laundering etc... so I think the first two times they wanted to encourage you because nothing was clearly decided yet

When then probably the answer of the department was there also in the chat the tone was different and you could say directly looks bad

The documents may have been requested to see if it is a joint account, which also usually leads to problems, but compared to accounts that run on only one other person are easier to solve

In such a case, you are unfortunately left only if at all goodwill since this is forbidden and in every casino without exception so I think the team here can help you if at all only to get the Deposit back but since this usually happens automatically, there should probably be no problems there

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hustlehoff
Expert

Payment is refused

13th Oct. 2022, at 05:11 pm CEST#5
1 Like

Liked this post: Avatar von gamble1 gamble1
If I had now received a Paysafe card as a gift what would have happened?

The Paysafecard is also redeemed via a mypaysafecard account which runs on a name, if you are not the owner of and Deposit in the casino it also looks bad.

This post has been translated automatically

frapi07
Expert

Payment is refused

13th Oct. 2022, at 05:40 pm CEST#6
1 Like

Liked this post: Avatar von gamble1 gamble1

Stillequelle wrote on 10/13/2022 at 14:47: Good day dear Gamble Joe team,

I need your help urgently.

A few days ago my husband made a Deposit at Pino using my account because he didn't want to get a Paysafe card.
As luck would have it, he won almost 3000€ on a free play purchase.

During the payout, several documents were requested which we have also uploaded all.
As is always the case, these were also diligently rejected although the support chat told us twice with these documents everything works simply upload and the payout would be approved.


Today, in turn, we were told in the chat because the money has been made from the account of your husband would refuse the payout.

But as I said it was promised to us twice and now today the rejection
If I had now received a Paysafe card as a gift what would have happened ?


Now we do not know what to do .


Can only agree with gamble's post. Unfortunately, Pino's Live Chat support is bad and you can never believe their statements 100%. The problem is that you have clearly violated the terms and conditions and if Pino does not want to pay out, then they will not pay out.


In your case, any casino would have refused the payout. Even if I am currently angry about Pino, I can unfortunately only confirm that Pino is in the right and you unfortunately have no chance of your win.

This post has been translated automatically

evopower140
Expert

Payment is refused

14th Oct. 2022, at 09:33 am CEST#7
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Yes you can forget the wiedern not pay out there are casinos that are very accommodating, however, the N1 Casino unfortunately does not count

It is also to say that these casinos have deteriorated sharply just Dux and Piano but that is probably a requirement of license donor so N1

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BinGOLDiG
Expert

Payment is refused

15th Oct. 2022, at 05:52 am CEST#8
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
Well... If you had a joint account, they could give you nothing!
Accordingly, I would just quickly create a joint account 😉

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Frankey
Experienced

Payment is refused

16th Oct. 2022, at 08:12 am CEST#9
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When you register your address etc. you confirm that the information is correct. The casino then checks this against the documents you send.

With the bank data it is the same. You have confirmed that you play with money from the account of the specified data. But you have not. You have so to speak played with money that does not belong to you. This is a breach of contract with the casino. So they declare all wins invalid. You can actually only hope that they show themselves accommodating

This post has been translated automatically

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