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# Other Casinos #: John vegas

Topic created on 12th Jan. 2024 | Page: 1 of 2 | Answers: 16 | Views: 1,646
Chasitii

John vegas

12th Jan. 2024, at 06:31 pm CET#1
0 Likes

Nobody has liked this post so far
Hey
I have a big problem and I hope you can help me. A few days ago I was playing at John Vegas Casino. I deposited 2 times. The second time without betting a bonus. I got lucky and won 700€. Someone tried to hack me and suddenly had access to my e-mail address. In another casino, the hacker set my balance to zero. I was shocked, tried to change every password etc. However, I wrote to John Vegas Casino asking if they could restrict or close my account because I was afraid of losing my money. They did. I hadn't verified it at that point, it was my first time playing there. I contacted the casino and they told me to send all the documents. I did. Then they asked me if I wanted to reopen my account or if I wanted them to proceed with the wins, and once that was done, I could still reopen it. I said I wanted my win first. They told me that was no problem. I also gave them bank details and received a payment of €100 today. I didn't understand why I only got €100. So I wrote Live Chat again. They told me that they would not reopen my account and would keep the wins. I just got my Deposit back.
However, it didn't go as they promised. I am very frustrated because I really need this money. I hope you can help me.

Edit by Julian: Personalized data has been removed and the post has been translated into German.









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harleyGin
Rookie

John vegas

12th Jan. 2024, at 11:46 pm CET#2
0 Likes

Nobody has liked this post so far
Have you checked the terms and conditions again? Or what do they say from the Live Chat, they can actually tell you why the account can no longer be opened.
I don't know the casino, but my experience has taught me:
Don't schedule the payout/win before the payout has been confirmed. Not for a first withdrawal anyway. You read enough here in the forum. If some payouts have already gone smoothly and you are verified, you can plan something with it. But it's not a guarantee until it's booked.
I hope you haven't already spent this money. I don't know how much it is. It's certainly frustrating and damn annoying.
The statements or promises from the live chat are also no guarantee before the data has been checked. Especially with a hacked account.
I hope someone here in the forum can help you with this casino and has already gained experience or knows the group/license and the chances.

I'll keep my fingers crossed for you 🤞🏼


Edit by Andre: Font color adjusted

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JohnVegasCasino

John vegas

18th Jan. 2024, at 12:59 pm CET#3
2 Likes

Liked this post: Avatar von moody moody, Avatar von x00NY x00NY
Chasitii wrote on 12.01.2024, at 06:31 pm: Hey
I have a big problem and I hope you can help me. A few days ago I was playing at John Vegas Casino. I deposited 2 times. The second time without betting a bonus. I got lucky and won 700€. Someone tried to hack me and suddenly had access to my e-mail address. In another casino, the hacker set my balance to zero. I was shocked, tried to change every password etc. However, I wrote to John Vegas Casino asking if they could restrict or close my account because I was afraid of losing my money. They did. I hadn't verified it at that point, it was my first time playing there. I contacted the casino and they told me to send all the documents. I did. Then they asked me if I wanted to reopen my account or if I wanted them to proceed with the wins, and once that was done, I could still reopen it. I said I wanted my win first. They told me that was no problem. I also gave them bank details and received a payment of €100 today. I didn't understand why I only got €100. So I wrote Live Chat again. They told me that they would not reopen my account and would keep the wins. I just got my Deposit back.
However, it didn't go as they promised. I am very frustrated because I really need this money. I hope you can help me.

Hello Chasitii,

I'm represent JohnVegas Casino and we would like to provide additional clarification regarding the recent actions taken on your account.

After receiving your report of potential unauthorized access, our team confirmed that a third party had indeed accessed your account at JohnVegas.

To prevent any unauthorized activity or transactions, we conducted a security check. Following the confirmation of your identity, we refunded your deposits.

These actions align with sections 10 and 13 of our Terms and Conditions:


    10. ANTI-FRAUD POLICY


    The Casino reserves the right to close your Player Account and to refund the balance, minus any applicable withdrawal charges, at its discretion and without the obligation to provide a reason or prior notice. The Casino also reserves the right to withhold payments if there is suspicion or evidence of system manipulation.


    13. REFUND POLICY


    Refund requests will be considered if made within 24 hours of the transaction or within 30 calendar days if a player alleges unauthorized account access. Before processing a refund, all Bonuses and winnings in your balance will be deducted..


These policies ensure the protection of our players and the integrity of our gaming environment.

We hope this clarifies the situation. Thank you for your understanding.
Chasitii

John vegas

18th Jan. 2024, at 05:47 pm CET#4
0 Likes

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JohnVegasCasino wrote on January 18, 2024 at 12:59 pm:
Hi Chasitii,

I represent JohnVegas Casino and we would like to give you more information about the actions that were recently taken on your account.

After receiving your report of possible unauthorized access, our team has confirmed that a third party has indeed accessed your account at JohnVegas.

To prevent unauthorized activity or transactions, we conducted a security review. After your identity was confirmed, we refunded your depositors.

These measures are in accordance with sections 10 and 13 of our Terms and Conditions:


    10. ANTI-FRAUD POLICY


    The Casino reserves the right to close your Player Account at its sole discretion and without giving any reason or prior notice and to refund the balance less any applicable withdrawal fees. The Casino also reserves the right to withhold payments if there is suspicion or evidence of system manipulation.


    13. REFUND POLICY


    Refund requests will be considered if made within 24 hours of the transaction or within 30 calendar days if a player claims that unauthorized access to their account has occurred. Before a refund is processed, all Bonuses and wins in your account will be deducted.


This policy ensures the protection of our players and the integrity of our gaming environment.

We hope that this clarifies the situation. Thank you for your understanding.

System Manipulation? There was none on my part...

I was in contact with you immediately via e-mail. I was told several times that I didn't have to worry about my WINS! There was never any mention of a refund. I have done NOTHING wrong! The payout had already been requested! In addition, I was PLAYING with REAL MONEY. I was entitled to the wins! At the same time, I had the same problem with Wildfortune Casino. I had also closed my account there in the meantime because of the hack attack and also requested a payout there! I received my WINS today and can reactivate my account!!! I play in a lot of Online Casinos and I have NEVER experienced such dubious dealings. I can send you the emails again in which you told me that I would receive my WINS!!! I've really never experienced anything like it! You just don't seem to care about your customers! You've simply LIED to me and made me believe that you're helping me!!! If this can't be resolved, I'll let you know about my experience. Everywhere

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Chasitii

John vegas

18th Jan. 2024, at 05:48 pm CET#5
0 Likes

Nobody has liked this post so far

JohnVegasCasino wrote on January 18, 2024 at 12:59 pm:
Hi Chasitii,

I represent JohnVegas Casino and we would like to give you more information about the actions that were recently taken on your account.

After receiving your report of possible unauthorized access, our team has confirmed that a third party has indeed accessed your account at JohnVegas.

To prevent unauthorized activity or transactions, we conducted a security review. After your identity was confirmed, we refunded your depositors.

These measures are in accordance with sections 10 and 13 of our Terms and Conditions:


    10. ANTI-FRAUD POLICY


    The Casino reserves the right to close your Player Account at its sole discretion and without giving any reason or prior notice and to refund the balance less any applicable withdrawal fees. The Casino also reserves the right to withhold payments if there is suspicion or evidence of system manipulation.


    13. REFUND POLICY


    Refund requests will be considered if made within 24 hours of the transaction or within 30 calendar days if a player claims that unauthorized access to their account has occurred. Before a refund is processed, all Bonuses and wins in your account will be deducted.


This policy ensures the protection of our players and the integrity of our gaming environment.

We hope this clarifies the situation. Thank you for your understanding.

Not a single sentence from you was about a REFUND.

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Chasitii

John vegas

18th Jan. 2024, at 05:53 pm CET#8
0 Likes

Nobody has liked this post so far
JohnVegasCasino wrote on January 18, 2024 at 12:59 pm:
Hi Chasitii,

I represent JohnVegas Casino and we would like to give you more information about the actions that were recently taken on your account.

After receiving your report of possible unauthorized access, our team has confirmed that a third party has indeed accessed your account at JohnVegas.

To prevent unauthorized activity or transactions, we conducted a security review. After your identity was confirmed, we refunded your depositors.

These measures are in accordance with sections 10 and 13 of our Terms and Conditions:


    10. ANTI-FRAUD POLICY


    The Casino reserves the right to close your Player Account at its sole discretion and without giving any reason or prior notice and to refund the balance less any applicable withdrawal fees. The Casino also reserves the right to withhold payments if there is suspicion or evidence of system manipulation.


    13. REFUND POLICY


    Refund requests will be considered if made within 24 hours of the transaction or within 30 calendar days if a player claims that unauthorized access to their account has occurred. Before a refund is processed, all Bonuses and wins in your account will be deducted.


This policy ensures the protection of our players and the integrity of our gaming environment.

We hope that this clarifies the situation. Thank you for your understanding.

Hi there, Anna!

Thanks for getting back to us!

We have checked the conversations in the Live Chat as well and can inform you that your account has been passed to the responsible department for checking.
It may take some time to receive the update. Please, do not worry, your account is limited as of now and the balance will not be affected.
We are not able to proceed with the reopening before the case is checked properly. Your understanding at this point is greatly appreciated. In case of the update, you will be informed.

Best regards,
JohnVegasCasino Team

Edit by Julian: Font color has been adjusted

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Chasitii

John vegas

18th Jan. 2024, at 05:54 pm CET#9
0 Likes

Nobody has liked this post so far
JohnVegasCasino wrote on January 18, 2024 at 12:59 pm:
Hi Chasitii,

I represent JohnVegas Casino and we would like to give you more information about the actions that were recently taken on your account.

After receiving your report of possible unauthorized access, our team has confirmed that a third party has indeed accessed your account at JohnVegas.

To prevent unauthorized activity or transactions, we conducted a security review. After your identity was confirmed, we refunded your depositors.

These measures are in accordance with sections 10 and 13 of our Terms and Conditions:


    10. ANTI-FRAUD POLICY


    The Casino reserves the right to close your Player Account at its sole discretion and without giving any reason or prior notice and to refund the balance less any applicable withdrawal fees. The Casino also reserves the right to withhold payments if there is suspicion or evidence of system manipulation.


    13. REFUND POLICY


    Refund requests will be considered if made within 24 hours of the transaction or within 30 calendar days if a player claims that unauthorized access to their account has occurred. Before a refund is processed, all Bonuses and wins in your account will be deducted.


This policy ensures the protection of our players and the integrity of our gaming environment.

We hope that this clarifies the situation. Thank you for your understanding.

Hello, Anna!

Thank you for your cooperation!
Currently, we do not require any additional documents besides the one you already have sent.

Also, could you please let us know what you`d rather prefer - let your account stay closed (we will manually proceed with your winnings) or reopen it?

Looking forward to your reply!

Kind regards,
JohnVegasCasino Team

Edit by Andre: Font color adjusted

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Chasitii

John vegas

18th Jan. 2024, at 05:57 pm CET#10
0 Likes

Nobody has liked this post so far
"We will manually proceed with the winning"
I replied that if it is possible I would like to have my wins first and then I would be happy to open the account again

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dazzle_tea
Amateur

John vegas

19th Jan. 2024, at 10:06 am CET#11
3 Likes

Liked this post: Avatar von Chasitii Chasitii, Avatar von Langhans Langhans, Avatar von Max_Bet Max_Bet

JohnVegasCasino wrote on January 18, 2024 at 12:59 pm:
Hi Chasitii,

I represent JohnVegas Casino and we would like to give you more information about the actions that were recently taken on your account.

After receiving your report of possible unauthorized access, our team has confirmed that a third party has indeed accessed your account at JohnVegas.

To prevent unauthorized activity or transactions, we conducted a security review. After your identity was confirmed, we refunded your depositors.

These measures are in accordance with sections 10 and 13 of our Terms and Conditions:


    10. ANTI-FRAUD POLICY


    The Casino reserves the right to close your Player Account at its sole discretion and without giving any reason or prior notice and to refund the balance less any applicable withdrawal fees. The Casino also reserves the right to withhold payments if there is suspicion or evidence of system manipulation.


    13. REFUND POLICY


    Refund requests will be considered if made within 24 hours of the transaction or within 30 calendar days if a player claims that unauthorized access to their account has occurred. Before a refund is processed, all Bonuses and wins in your account will be deducted.


This policy ensures the protection of our players and the integrity of our gaming environment.

We hope that this clarifies the situation. Thank you for your understanding.

really now? let me summarize that again:

1. you receive notification of a hacked account from the account holder.
2. you determine that there was indeed access by an unauthorized third party & confirm this.
3. you establish the identity of the actual account holder and confirm this.
4. you close the account, keep the wins and only refund the depositor.

all this after you have told the account holder something completely different, namely that she can keep her wins.
which would be logical, after all, she has done nothing wrong. nothing at all. a clean slate, so to speak.

again the question: really now? are you serious? and with this number you are also taking a "stand" here. unbelievable.

i wouldn't Deposit with you in my life, i wouldn't even register if i didn't have an account yet.
i hope the people reading this do the same.

you have to do that first... hats off.

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dazzle_tea
Amateur

John vegas

19th Jan. 2024, at 10:08 am CET#12
1 Like

Liked this post: Avatar von Chasitii Chasitii
and who actually liked this casino guy's post? something so incredibly stupid...

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R3hab
Expert

John vegas

19th Jan. 2024, at 10:47 am CET#13
2 Likes

Liked this post: Avatar von Chasitii Chasitii, Avatar von dazzle_tea dazzle_tea
Really cheeky casino provider
But who else had access?
Some casinos even show in the account which device was used to log in.

Really cheeky behavior from the casino
Sorry for Anna that she only received her depositor without any win
Unfortunately, this is like a thread
Too many fraudulent casinos
Unfortunately you have to be careful

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T0uchTheSky
Expert

John vegas

19th Jan. 2024, at 10:56 am CET#14
2 Likes

Liked this post: Avatar von Chasitii Chasitii, Avatar von dazzle_tea dazzle_tea
JohnVegasCasino wrote on January 18, 2024 at 12:59 pm:
Hi Chasitii,

I represent JohnVegas Casino and we would like to give you more information about the actions that were recently taken on your account.

After receiving your report of possible unauthorized access, our team has confirmed that a third party has indeed accessed your account at JohnVegas.

To prevent unauthorized activity or transactions, we conducted a security review. After your identity was confirmed, we refunded your depositors.

These measures are in accordance with sections 10 and 13 of our Terms and Conditions:


    10. ANTI-FRAUD POLICY


    The Casino reserves the right to close your Player Account at its sole discretion and without giving any reason or prior notice and to refund the balance less any applicable withdrawal fees. The Casino also reserves the right to withhold payments if there is suspicion or evidence of system manipulation.


    13. REFUND POLICY


    Refund requests will be considered if made within 24 hours of the transaction or within 30 calendar days if a player claims that unauthorized access to their account has occurred. Before a refund is processed, all Bonuses and wins in your account will be deducted.


This policy ensures the protection of our players and the integrity of our gaming environment.

We hope that this clarifies the situation. Thank you for your understanding.

Where did the player apply for a refund and why would she do that? Because her money was still in her gaming account. If her account had been hacked and someone had gambled away her funds, then I would agree with rule 13 in your terms and conditions, but this is fraud if your casino simply confiscates her money.

@TE

Open a complaint at AskGamblers

Edit by Julian: Unfortunately, the direct link to the competitor site had to be removed, we hope for your understanding.

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T0uchTheSky
Expert

John vegas

19th Jan. 2024, at 11:08 am CET#15
2 Likes

Liked this post: Avatar von Chasitii Chasitii, Avatar von dazzle_tea dazzle_tea
@TE

and also file a complaint with CasinoGuru

Edit by Julian: Unfortunately, the direct link to the competitor site had to be removed, we hope for your understanding.

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dazzle_tea
Amateur

John vegas

20th Jan. 2024, at 08:51 am CET#16
1 Like

Liked this post: Avatar von Chasitii Chasitii
@Chasitii
what T0uchTheSky says.
another platform with a forum where you can try it is lcb (latest casino bonuses).
plus write a review on Trustpilot. the casinos often react sensitively to this.

i'm surprised that almost nobody comments here.
now the situation is so clear (where people generally like to doubt the TE or take the time to respond with a helpful "well, you've violated the terms and conditions, tough luck") and the whole thing is so unfair and that doesn't seem to be worth a one-liner.
instead, the next one-liner links to the casino post. i don't get it.

and i think the post can stay up a bit longer. a bit of promo for John Vegas is the least we can do.

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Chasitii

John vegas

20th Jan. 2024, at 09:48 am CET#17
0 Likes

Nobody has liked this post so far
Thank you guys for your answers! <3
It's just really frustrating.
If Askgamblers hadn't advertised the site, I would never have played there. Thought they were at least somewhat trustworthy. Hope you can at least stop others from playing there! If they're that cheeky with me, then I don't know what else they're capable of.
I'd be happy if lots of people saw this post!

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