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NYspins: [solved] NYSpins funny behavior towards the customer

Topic created on 28th Apr. 2021 | Page: 1 of 2 | Answers: 11 | Views: 2,607
gamble1
Legend

[solved] NYSpins funny behavior towards the customer

28th Apr. 2021, at 02:05 pm CEST#1
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I have long thought about whether I create a complaint at all and even hoped I do not have to because I was always of the opinion it will be clarified already

Now, however, I have considerable doubts about the business practices of this company and will now make my problems public because my patience is more than exhausted

I am now already from about 10.01.2021 until today customer at the casino and was always very satisfied because withdrawals were very fast and there were no other problems until the one day when I was asked to explain the origin of my assets

There I have then submitted documents and when nothing has happened also Julian and Caro informed me with the really always helped very well

We then took over a month with combined forces to complete the withdrawal and Verification because it was also unfortunately again and again to technical problems which has affected the e-mail dispatch and also the documents were sometimes wrong so it was partly my fault but also the fault of the casino

Therefore, and really only for this reason, I said ok I play if I may continue there and this was confirmed to me in the chat with a reference to a few days waiting time because the department must first release my restricted account so that I can Deposit again

(Remember please I could not deposit and the department that regulates all this must unlock my account so I can play)

When then a few days later deposits have suddenly been possible I deposited again there and played just what in the sum to date 95 € have been in the hope to pay out something to test the whole thing whether now everything runs as it should

When I then two days ago with a 20 € deposit 100 € win were granted I paid out 50 € and now the fun begins again

After a day I asked in the chat if everything is ok because I was used to the payouts of over 1k after max 1-2 hours have been done and I was told yes all good just need longer to process what I have then accepted

When then but today again nothing was paid out I asked again if everything is sure ok because two days for 50 € is just unusual and then I was suddenly told in the chat yes my verification should be completed soon and I would get my money then !!!!

So I'm suddenly stuck again in the same verification that was already completed although my account was released by a human to play !!!!

I have the feeling that one has no idea what the other is doing or says they would have told me right away your account is not ready it would have been ok but to tell me multiple times your account is open it is not locked you can play the department checks that and if you are allowed to play they unlock it and then suddenly stall me again like that is rude

I still wonder how such a top casino could become such a problematic store I hope very much they get that slowly times on the row would be a real pity otherwise

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Nik89
Experienced

[solved] NYSpins funny behavior towards the customer

28th Apr. 2021, at 02:28 pm CEST#2
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Without point and comma written, you can be happy if at all someone reads through. Really disgusting to read.

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Liquid
Experienced

[solved] NYSpins funny behavior towards the customer

28th Apr. 2021, at 02:33 pm CEST#3
1 Like

Liked this post: Avatar von supermode supermode
Nik89 wrote on 28.04.2021 at 14:28: Without point and comma written, you can be happy if at all someone reads through. Really disgusting to read...

Don't cry about it, I understood it perfectly.

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gamble1
Legend

[solved] NYSpins funny behavior towards the customer

28th Apr. 2021, at 02:51 pm CEST#4
1 Like

Liked this post: Avatar von supermode supermode
Nik89 wrote on 28.04.2021 at 14:28: Without point and comma written, you can be happy if at all someone reads through. Really disgusting to read...

Would be new to me that I have ever written here in the forum with point and comma

So far everyone has understood it

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Nik89
Experienced

[solved] NYSpins funny behavior towards the customer

28th Apr. 2021, at 04:29 pm CEST#5
1 Like

Liked this post: Avatar von Blubbo33 Blubbo33
Liquid wrote on 04/28/2021 at 2:33 pm
Don't cry about it, I got it perfectly.

You're the best I still find it disgusting to read....

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evopower140
Expert

[solved] NYSpins funny behavior towards the customer

28th Apr. 2021, at 07:55 pm CEST#6
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Not so bad to read all good

Yes that's scary so I also like to play there and have to say they are really fast but if you read that so you get scared

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gamble1
Legend

[solved] NYSpins funny behavior towards the customer

28th Apr. 2021, at 08:37 pm CEST#7
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evopower140 wrote on 04/28/2021 at 19:55: Not so bad to read all good

Yes that makes already fear so I also like to play there and must say they are really fast but if you read that so you get scared.

Yes and that's why I decided to write this here

Of course I remain despite everything also fair to the casino they are basically top only just there it hangs just very

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GoodFellas
Amateur

[solved] NYSpins funny behavior towards the customer

28th Apr. 2021, at 08:46 pm CEST#8
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I also registered there yesterday.
Do I have to upload the proof of assets right at the beginning if I want to pay out?

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gamble1
Legend

[solved] NYSpins funny behavior towards the customer

28th Apr. 2021, at 09:34 pm CEST#9
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GoodFellas wrote on 28.04.2021 at 20:46: I also registered there yesterday.
Do you have to upload proof of assets at the very beginning if you want to cash out?

No I did not have to but how it looks now no idea but think not

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gamble1
Legend

[solved] NYSpins funny behavior towards the customer

30th Apr. 2021, at 11:43 am CEST#10
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Update : Just now the incredible sum of 50 € arrived on my e-wallet

@Gamblejoe Thanks again for the help

@NYspins you should read this

First, thank you for the still quite fast solution as a small Tip from my side talk to the customer there are many who want like me just a good casino that is reliable and that was always the case with you if there should be problems but it does not matter but then just talk about it and is good

This makes it easier for you and for the customers and all are satisfied in the end hope you get it back to a level as it was two months ago

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