I have been playing at NY Spins on and off for some time now. After a win right on the day of registration, I hardly won anything there and was already considering switching casinos, then I got lucky and I was able to request 2200 EUR for payout
Unfortunately, NY Spins does not pay out now. My payout has been on "waiting for approval" for days. Only when I asked I was told that a new Verification was necessary. This is the third verification at NY Spins in six weeks !!! It wasn't until March 08 that I received an email from support confirming that I would never need to re-verify in the future. I was fully verified. I had previously asked why I had to verify a second time
Now they said they had asked me to verify on March 17. Hello? What is wrong with them? On March 08, first the written confirmation that I do not have to verify myself in the future, now this baseless claim of the support at NY Spins. There is no mail from 17 March
Nevertheless, I sent everything again, including complete account statements without redactions and other sensitive documents. I was told that everything had been received and that I would hear from them soon
That was more than 48 hours ago. When asked yesterday, they said they were so sorry, but my documents were still under review
Today they said: they are so sorry, but unfortunately there is no progress on the review.
I can only warn against this casino: you are stalled without end and this circus with the multiple verifications has not only happened to me; I have read a bit here in the forum
Therefore: better play somewhere else if you want to play stress-free. Just do not understand such a bad customer policy.
Happy Easter to all readers and have fun playing with a reliable payout when you win!
I am curious if the money will ever be paid out...
Lucy20 wrote on 02.04.2021 at 18:19: For some time I play now and then at NY Spins. After a win right on the day of registration I hardly won anything there and was already considering switching casinos, then I got lucky and I was able to request 2200 EUR for withdrawal
Unfortunately, NY Spins does not pay out now. My payout has been on "waiting for approval" for days. Only when I asked I was told that a new Verification was necessary. This is the third verification at NY Spins in six weeks !!! It wasn't until March 08 that I received an email from support confirming that I would never have to re-verify in the future. I was fully verified. I had previously asked why I had to verify a second time
Now they said they had asked me to verify on March 17. Hello? What is wrong with them? On March 08, first the written confirmation that I do not have to verify myself in the future, now this baseless claim of the support at NY Spins. There is no mail from 17 March
Nevertheless, I sent everything again, including complete account statements without redactions and other sensitive documents. I was told that everything had been received and that I would hear from them soon
That was more than 48 hours ago. When asked yesterday, they said they were so sorry, but my documents were still under review
Today they said: they are so sorry, but unfortunately there is no progress on the review.
I can only warn against this casino: you are stalled without end and this circus with the multiple verifications has not only happened to me; I have read a bit here in the forum
Therefore: better play somewhere else if you want to play stress-free. Just do not understand such a bad customer policy.
Happy Easter to all readers and have fun playing with a reliable payout when you win!
I am curious whether the money will ever be paid...
Hello so with me it was unfortunately similar I am now already waiting from 11.03.2021 until today for my payout
It has turned out in the run that there is a problem with sending and receiving e-mails which led to the fact that some mails have not arrived neither at the customer nor at the casino
The department is unfortunately only weekdays present and can only then make edits means I would in your case times wait until Wednesday and then if necessary times Julian here in the forum contact then he passes it on
The chat is not authorized to turn there what and I have the poor unfortunately already felt 50 times have to harass in the time where you have to say that are always very friendly and helpful
Basically, this is annoying but you do not have to warn the parties know about it and this will certainly not be a permanent condition
gamble1 wrote on 02.04.2021 at 20:57
Hello so with me it was unfortunately similar I am now already waiting from 11.03.2021 until today for my payout
It has then turned out in the run that there is a problem with sending and receiving e-mails which led to the fact that some mails have not arrived neither at the customer nor at the casino
The department is unfortunately only weekdays present and can only then make edits means I would in your case times wait until Wednesday and then if necessary times Julian here in the forum contact then he passes it on
The chat is not authorized to turn there what and I have the poor unfortunately already felt 50 times have to harass in the time where you have to say that are always very friendly and helpful
Basically, this is annoying but you do not have to warn the parties know about it and this will certainly not be a permanent condition
Thanks for your answer, gamble 1!
I'm sorry that you too - already have to wait over two weeks (?!?) for your money! For that you are very nice and understanding towards the casino, I must say. I am not! Because I trust there unfortunately not that there is an email problem with NY Spins. I have yes on March 8, an email from the support received in which was assured that in no case another Verification will be necessary. No way does it say! I was fully verified, no further documents needed in any case and no further verification in the future.
I received this mail. Only 9 days later, I was supposedly asked for a third verification (with the same documents I had already submitted??) by mail. Of course, the mail did not arrive. Sorry, but I think this is total nonsense and pure stalling
But I hope you are right with your optimism! That would be great for both of us
Lucy20 wrote on 04/03/2021 at 11:26 am
Thanks for your reply, gamble 1!
I'm sorry that you too - already have to wait over two weeks (?!?) for your money! For that you are very nice and understanding towards the casino, I must say. I am not! Because I trust there unfortunately not that there is an email problem with NY Spins. I have yes on March 8, an email from the support received in which was assured that in no case another Verification will be necessary. No way does it say! I was fully verified, no further documents needed in any case and no further verification in the future.
I received this mail. Only 9 days later, I was supposedly asked for a third verification (with the same documents I had already submitted??) by mail. Of course, the mail did not arrive. Sorry, but I think this is total nonsense and pure stalling
But I hope you are right with your optimism! That would be great for both of us
Happy Easter!
As for the problems that was just confirmed by those responsible for the casino so that's for sure
I can understand you of course very very well me it was similar in the meantime there were days I thought to me you want to f**k me actually
Why now again a verification is pending with you can have different reasons for one can be a technical problem the cause where possibly data have been lost it can also be very well that your sales are in a range where the origin must be determined
Therefore I would really say wait times whether your documents fit so and if nothing comes to Wednesday I would ask here in the forum Julian times he has a direct line to the management and can ask where the problem is and why you must verify every 2 weeks
Just do not worry enjoy the holidays everything can be solved as I said the casino is basically very well positioned and has no need to stall people I have more the impression that they are currently somewhat overwhelmed
So I would be really in favor of so casinos like NYspins a small note here in the forum would have to go out of it that you have to verify evtl more often and how they do it because would be the serious this happen when depositing so it is at Wildz
So when I read this here so everything I will leave in the future of this casino the hands because there are enough that are simply more serious
evopower140 wrote on 03.04.2021 at 13:18 clock: So I would be real for the so casinos like NYspins a small note here in the forum would have to go out of it that you have to verify evtl more often and how they do it because would be the serious this happen when depositing so it is at Wildz
So when I read this here so everything I will in the future of this casino leave the hands there are enough that are simply more serious
The problem is that now sooner or later all casinos come with this evidence around the corner because it simply by this enormous attention in the media no longer runs as loose as 4 years ago
basically, they only make these checks to prevent the criminal activities on their sites run off and they are also obliged according to the EU
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Former Member
[solved] Caution: NY Spins does not pay out!
3rd Apr. 2021, at 07:05 pm CEST#7
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Hi, waiting at NYspins also for two weeks on my withdrawals, because the Verification does not go forward. Have sent them several times everything even very sensitive data. The mails that supposedly send me do not arrive and are also always the same when I ask in chat. Have Julian already written and now we wait for Tuesday. What is completely unserious is that I do not receive my payouts, because they have to check where my funds come from but I can still deposit. So everything is not as it is said. Would the casino also no longer take, others are much faster in the verification processes and since mails also arrive and you also get an answer to emails
gamble1 wrote on 03.04.2021 at 11:55
As for the problems that was just confirmed by those responsible at the casino so that is already safe
I can understand you of course very very well me it went in the meantime similarly it gave me days there I thought me want you actually fool me
Why now again a Verification is pending with you can have different reasons for one can be a technical problem the cause where possibly data have been lost it can also be very well that your sales are in a range where the origin must be determined
Therefore I would really say wait times whether your documents fit so and if nothing comes to Wednesday I would ask here in the forum Julian times he has a direct line to the management and can ask where the problem is and why you must verify every 2 weeks
Just do not worry enjoy the holidays everything can be solved as I said the casino is basically very well positioned and has no need to stall people I have more the impression that they are currently somewhat overwhelmed
Thank you very much for the detailed answer and the helpful hints! I will wait and see and relax. Maybe it really is just overwhelm; we'll see. Happy Easter!
Update 06.04. (Tuesday after Easter): I chatted with the support this evening, because still nothing has happened. The Verification was suddenly no longer an issue, until today I have received no feedback on all my submitted documents. Instead, this time they said they now need proof of Deposit and I was asked to verify again
If that is overcharging, they are hopelessly mired in chaos there!
Anyway, I also submitted the document that was requested again; so far no response. The chat says again that it can take up to 48 hours... am curious!
[solved] Caution: NY Spins does not pay out!
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Unfortunately, NY Spins does not pay out now. My payout has been on "waiting for approval" for days. Only when I asked I was told that a new Verification was necessary. This is the third verification at NY Spins in six weeks !!! It wasn't until March 08 that I received an email from support confirming that I would never need to re-verify in the future. I was fully verified. I had previously asked why I had to verify a second time
Now they said they had asked me to verify on March 17. Hello? What is wrong with them? On March 08, first the written confirmation that I do not have to verify myself in the future, now this baseless claim of the support at NY Spins. There is no mail from 17 March
Nevertheless, I sent everything again, including complete account statements without redactions and other sensitive documents. I was told that everything had been received and that I would hear from them soon
That was more than 48 hours ago. When asked yesterday, they said they were so sorry, but my documents were still under review
Today they said: they are so sorry, but unfortunately there is no progress on the review.
I can only warn against this casino: you are stalled without end and this circus with the multiple verifications has not only happened to me; I have read a bit here in the forum
Therefore: better play somewhere else if you want to play stress-free. Just do not understand such a bad customer policy.
Happy Easter to all readers and have fun playing with a reliable payout when you win!
I am curious if the money will ever be paid out...
This post has been translated automatically
[solved] Caution: NY Spins does not pay out!
Nobody has liked this post so far
Hello so with me it was unfortunately similar I am now already waiting from 11.03.2021 until today for my payout
It has turned out in the run that there is a problem with sending and receiving e-mails which led to the fact that some mails have not arrived neither at the customer nor at the casino
The department is unfortunately only weekdays present and can only then make edits means I would in your case times wait until Wednesday and then if necessary times Julian here in the forum contact then he passes it on
The chat is not authorized to turn there what and I have the poor unfortunately already felt 50 times have to harass in the time where you have to say that are always very friendly and helpful
Basically, this is annoying but you do not have to warn the parties know about it and this will certainly not be a permanent condition
This post has been translated automatically
[solved] Caution: NY Spins does not pay out!
Nobody has liked this post so far
Thanks for your answer, gamble 1!
I'm sorry that you too - already have to wait over two weeks (?!?) for your money! For that you are very nice and understanding towards the casino, I must say. I am not! Because I trust there unfortunately not that there is an email problem with NY Spins. I have yes on March 8, an email from the support received in which was assured that in no case another Verification will be necessary. No way does it say! I was fully verified, no further documents needed in any case and no further verification in the future.
I received this mail. Only 9 days later, I was supposedly asked for a third verification (with the same documents I had already submitted??) by mail. Of course, the mail did not arrive. Sorry, but I think this is total nonsense and pure stalling
But I hope you are right with your optimism! That would be great for both of us
Happy Easter!
This post has been translated automatically
[solved] Caution: NY Spins does not pay out!
Nobody has liked this post so far
As for the problems that was just confirmed by those responsible for the casino so that's for sure
I can understand you of course very very well me it was similar in the meantime there were days I thought to me you want to f**k me actually
Why now again a verification is pending with you can have different reasons for one can be a technical problem the cause where possibly data have been lost it can also be very well that your sales are in a range where the origin must be determined
Therefore I would really say wait times whether your documents fit so and if nothing comes to Wednesday I would ask here in the forum Julian times he has a direct line to the management and can ask where the problem is and why you must verify every 2 weeks
You can reach him here : https://www.gamblejoe.com/communicator/julian/
Just do not worry enjoy the holidays everything can be solved as I said the casino is basically very well positioned and has no need to stall people I have more the impression that they are currently somewhat overwhelmed
This post has been translated automatically
[solved] Caution: NY Spins does not pay out!
Nobody has liked this post so far
So when I read this here so everything I will leave in the future of this casino the hands because there are enough that are simply more serious
This post has been translated automatically
[solved] Caution: NY Spins does not pay out!
Nobody has liked this post so far
The problem is that now sooner or later all casinos come with this evidence around the corner because it simply by this enormous attention in the media no longer runs as loose as 4 years ago
basically, they only make these checks to prevent the criminal activities on their sites run off and they are also obliged according to the EU
This post has been translated automatically
[solved] Caution: NY Spins does not pay out!
Nobody has liked this post so far
The hope remains that after Easter what moves.
This post has been translated automatically
[solved] Caution: NY Spins does not pay out!
Nobody has liked this post so far
Thank you very much for the detailed answer and the helpful hints! I will wait and see and relax. Maybe it really is just overwhelm; we'll see. Happy Easter!
This post has been translated automatically
[solved] Caution: NY Spins does not pay out!
Nobody has liked this post so far
If that is overcharging, they are hopelessly mired in chaos there!
Anyway, I also submitted the document that was requested again; so far no response. The chat says again that it can take up to 48 hours... am curious!
This post has been translated automatically
[solved] Caution: NY Spins does not pay out!
Nobody has liked this post so far
is the operator of this casino. VoodooDreams, Duelz and NY Spins belong to this group
I also have problems with Voodoodreams at the moment and have read a lot about this operator in the last few days.
All licenses belong to them and blocked. Funny that the come through as serious in many tests and forums
Much patience you aufjedenfall
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