[solved] For 16 days Casumo has not paid out EUR 24,442
22nd Dec. 2020, at 09:48 am CET#12
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Short update: Caro was so nice and contacted the VIP manager. Unfortunately, also there helplessness: despite verified account my case "hangs" in an internal department. No moo, no mow and an unfinished payment of EUR 24.442,- for exactly 3 weeks. Oh yes, at the end of last week a cash bonus of EUR 40,- (interest?,compensation?) was booked to my account. So it is obviously only about delaying the payout in an unethical way and nothing else.
This is simply disgusting, when a casino works with such measures.
How they look for mistakes to not have to pay out and drag this into the next year
Have you ever complained to the licensors of Casumo?
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Anonym
Former Member
[solved] For 16 days Casumo has not paid out EUR 24,442
22nd Dec. 2020, at 12:17 pm CET#14
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KlausNomi wrote on 22.12.2020 at 09:48: Short update: Caro was so nice and contacted the VIP manager. Unfortunately also there helplessness: despite verified account my case "hangs" in an internal department. No moo, no mow and an unfinished payment of EUR 24.442,- for exactly 3 weeks. Oh yes, at the end of last week a cash bonus of EUR 40,- (interest?,compensation?) was booked to my account. So it is obviously only about delaying the payout in an unethical way and nothing else.
The best thing to do with the received 40 € bonus no spin and do not touch. As soon as you play with the bonus, your requested money may no longer be paid out, since you would first have to convert the bonus again.
Still, €24,000 is a lot of money that the casino seems to prefer to keep. Please just wait and try to reach the VIP - support again and again. I think that will work, they just always hope that someone gives up because of impatience or gambles it away again.
[solved] For 16 days Casumo has not paid out EUR 24,442
22nd Dec. 2020, at 12:45 pm CET#15
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Thank you Gamer777 and Peter8 for your interest in my case. So the EUR 40, - I stir already on principle and regardless of the right AGB objection of course not. A complaint to the licensor I want to make only if Caro should not get further here. Earlier I read somewhere that you should not log in after a withdrawal request, so that the casino sees that you can "control" yourself. Of course, I have always logged in to see if what finally happens. So if that's true it's getting really ridiculous. But as I wrote above: brave new world where a computer algorithm has calculated that I have the statistical gambler score of 88,354 and will surely gamble the money away again.....But maybe I will follow this advice and hang some garlic over the screen - helps it does not hurt - it at least not!
[solved] For 16 days Casumo has not paid out EUR 24,442
22nd Dec. 2020, at 12:59 pm CET#16
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Just do not give up, as far as I know, everyone who has not violated any stupid terms and conditions has received his money there even if it took a few weeks
Oh yes: chop garlic and hang in a sock that you have worn at least 1 week around the neck protects extremely well against flu.
[solved] For 16 days Casumo has not paid out EUR 24,442
22nd Dec. 2020, at 10:35 pm CET#17
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KlausNomi wrote on 22.12.2020 at 09:48: Short update: Caro was so nice and contacted the VIP manager. Unfortunately also there helplessness: despite verified account my case "hangs" in an internal department. No moo, no mow and an unfinished payment of EUR 24.442,- for exactly 3 weeks. Oh yes, at the end of last week a cash bonus of EUR 40,- (interest?,compensation?) was booked to my account. So it is obviously only about delaying the payout in an unethical way and nothing else.
This is really a huge impudence, we are talking about 3 weeks. Good old Casumo, don't understand how this can change so drastically! Should be blacklisted here by now... this is now the umpteenth case with those...
I keep my fingers crossed for you, you will surely get your money - the only question is when
[solved] For 16 days Casumo has not paid out EUR 24,442
23rd Dec. 2020, at 04:33 pm CET#20
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As far as I was informed correctly, the payout has been processed and KlausNomi should have already received his win. Still waiting for confirmation from the player.
Duck good - (almost) all good! So of course I can not say who has now exactly solved the brakes, but I believe that the close-meshed inquiries of Caro was a very important factor for the fact that today around 2 pm in the system the payment was confirmed and - you should not believe it - the total amount was already an hour ago on my checking account! Anyway, I thank Caro very much for your prayers and keeping your fingers crossed! ... . No, but seriously now: what's going on with the people in charge? With a win I should be a smiling and satisfied customer who likes to come back and maybe lose the next time, thats life. No, now a customer gets his win paid out only after 22 days (14 days after successful Verification!) and what remains is a mighty sour taste... I hear me now in any case here in the forum further around, how that develops at Casumo, and before not the 72 hours payout period can be met again by default, I will not make a Deposit there. I don't want to be a burden to anyone else in the completely overloaded and overworked withdrawal office! Stay healthy, good luck and happy holidays!
[solved] For 16 days Casumo has not paid out EUR 24,442
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[solved] For 16 days Casumo has not paid out EUR 24,442
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How they look for mistakes to not have to pay out and drag this into the next year
Have you ever complained to the licensors of Casumo?
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[solved] For 16 days Casumo has not paid out EUR 24,442
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The best thing to do with the received 40 € bonus no spin and do not touch. As soon as you play with the bonus, your requested money may no longer be paid out, since you would first have to convert the bonus again.
Still, €24,000 is a lot of money that the casino seems to prefer to keep. Please just wait and try to reach the VIP - support again and again. I think that will work, they just always hope that someone gives up because of impatience or gambles it away again.
This post has been translated automatically
[solved] For 16 days Casumo has not paid out EUR 24,442
Nobody has liked this post so far
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[solved] For 16 days Casumo has not paid out EUR 24,442
Nobody has liked this post so far
Oh yes: chop garlic and hang in a sock that you have worn at least 1 week around the neck protects extremely well against flu.
This post has been translated automatically
[solved] For 16 days Casumo has not paid out EUR 24,442
Nobody has liked this post so far
This is really a huge impudence, we are talking about 3 weeks. Good old Casumo, don't understand how this can change so drastically! Should be blacklisted here by now... this is now the umpteenth case with those...
I keep my fingers crossed for you, you will surely get your money - the only question is when
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[solved] For 16 days Casumo has not paid out EUR 24,442
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[solved] For 16 days Casumo has not paid out EUR 24,442
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[solved] For 16 days Casumo has not paid out EUR 24,442
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