some time ago I registered at Lapalingo, deposited and played with a bonus.
Everything went top, also had quite a high win in a short time. I am aware of the bonus conditions, because I do not play for the first time, my spin stakes are never higher than 2 € in the games. After some time, the bonus conditions were met and when I still had an amount of 2,500 € I wanted to withdraw it. After a few days, I received an email that the withdrawal would not take place because there was a bonus violation. After that I immediately went to the chat and tried to find out exactly where the violation was. Except dispatched text answers I came to the whole no further, I was pointed out to the rule violation I would have played in a game with a too high stake. Since I know 1000% that I never play high I asked them to please tell me the game where the violation happened or to please send me the whole history of that day. By email I got the whole game history and from felt 10000 games was a line marked red and there was actually 30 € spin, I could not believe that just before the bonus fills were through and I could almost play with real money "once" such a high spin was made. As I said, I am sure that I do not make such high spins I am in the game and thought I'm crazy.... In this game are not even 30 € spins possible!!!!!!! I made a video, am again in the chat of Lapalingo, the lady told me one can do nothing the "boss" refuses the payout on it can not be changed. I was simply not listened to, I asked the lady to look at the game there they can convince themselves that a spin with 30 € is not possible. She even did that and told me they are right but I can do nothing more.
Of course, I do not let such a thing sit on me besides I can still prove that the "violation" is not right. I have turned to Malta Gaming and described to them the whole facts with pictures, videos ect. It is indeed from the beginning, that there are long processing times. But what do you think? Has anyone had experience with something like this? I will definitely not let the whole thing stand like that. Malta has already answered me, but since the whole thing is in English, there might have been some communication problems. They haven't replied to my new email yet, so I'm not any further along.
I am looking forward to answers, help and experiences.
stefan84 wrote on 08.01.2020 at 21:39: Hello dear community,
some time ago I registered at Lapalingo, deposited and played with a bonus.
Everything went top, also had quite a high win in a short time. I am aware of the bonus conditions, because I do not play for the first time, my spin stakes are never higher than 2 € in the games. After some time, the bonus conditions were met and when I still had an amount of 2,500 € I wanted to withdraw it. After a few days, I received an email that the withdrawal would not take place because there was a bonus violation. After that I immediately went to the chat and tried to find out exactly where the violation was. Except dispatched text answers I came to the whole no further, I was pointed out to the rule violation I would have played in a game with a too high stake. Since I know 1000% that I never play high I asked them to please tell me the game where the violation happened or to please send me the whole history of that day. By email I got the whole game history and from felt 10000 games was a line marked red and there was actually 30 € spin, I could not believe that just before the bonus fills were through and I could almost play with real money "once" such a high spin was made. As I said, I am sure that I do not make such high spins I am in the game and thought I'm crazy.... In this game are not even 30 € spins possible!!!!!!! I made a video, am back in the chat of Lapalingo, the lady told me you can do nothing the "boss" refuses the payout on it can not be changed. I was simply not listened to, I asked the lady to look at the game there they can convince themselves that a spin with 30 € is not possible. She even did that and told me they are right but I can do nothing more.
Of course, I do not let such a thing sit on me besides I can still prove that the "violation" is not right. I have turned to Malta Gaming and described to them the whole facts with pictures, videos ect. It is indeed from the beginning, that there are long processing times. But what do you think? Has anyone had experience with something like this? I will definitely not let the whole thing stand like that. Malta has already answered me, but since the whole thing is in English, there might have been some communication problems. They haven't replied to my new email yet, so I'm not any further along.
I am looking forward to answers, help and experiences.
Things gibts 😧 So I now know where I will definitely never Deposit, thanks for that
Maybe someone from GambleJoe team can help you, since the casino is also listed here. The best thing to do is to send Caro a message via Communicator
Good luck, I hope you get paid your rightful win
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Former Member
Refusal to pay out despite evidence
9th Jan. 2020, at 01:26 am CET#8
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stefan84 wrote on 08.01.2020 at 21:39: Hello dear community,
some time ago I registered at Lapalingo, deposited and played with a bonus.
Everything went top, also had quite a high win in a short time. I am aware of the bonus conditions, because I do not play for the first time, my spin stakes are never higher than 2 € in the games. After some time, the bonus conditions were met and when I still had an amount of 2,500 € I wanted to withdraw it. After a few days, I received an email that the withdrawal would not take place because there was a bonus violation. After that I immediately went to the chat and tried to find out exactly where the violation was. Except dispatched text answers I came to the whole no further, I was pointed out to the rule violation I would have played in a game with a too high stake. Since I know 1000% that I never play high I asked them to please tell me the game where the violation happened or to please send me the whole history of that day. By email I got the whole game history and from felt 10000 games was a line marked red and there was actually 30 € spin, I could not believe that just before the bonus fills were through and I could almost play with real money "once" such a high spin was made. As I said, I am sure that I do not make such high spins I am in the game and thought I'm crazy.... In this game are not even 30 € spins possible!!!!!!! I made a video, am again in the chat of Lapalingo, the lady told me one can do nothing the "boss" refuses the payout on it can not be changed. I was simply not listened to, I asked the lady to look at the game there they can convince themselves that a spin with 30 € is not possible. She even did that and told me they are right but I can do nothing more.
Of course, I do not let such a thing sit on me besides I can still prove that the "violation" is not right. I have turned to Malta Gaming and described to them the whole facts with pictures, videos ect. It is indeed from the beginning, that there are long processing times. But what do you think? Has anyone had experience with something like this? I will definitely not let the whole thing stand like that. Malta has already answered me, but since the whole thing is in English, there might have been some communication problems. They haven't replied to my new email yet, so I'm not any further along.
I am looking forward to answers, help and experiences.
Have a nice evening
You can look at your game history itself, go under tranzaktionen and under game history, there is everything what and which spin you have made.And immediately make a Sceenshot.Look exactly where it is there.
stefan84 wrote on 08.01.2020 at 22:22: Sorry big mistake, unfortunately it can not be changed. It was in CASINO JOY! not Lapalingo!!.The game was called Simply the best
And you are 100% sure that you, with a win of 30€, accidentally came to the ladder or the cards? In the worst case even lost?
At Gamomat on Risk / gamble to come so quickly and in the bonus is already the KO for the win...
MarcT22186 wrote on 09.01.2020 at 01:45
And you are 100% sure that you, with a win of 30€, accidentally got on the ladder or the cards? In the worst case even lost?
At Gamomat to come on Risk / gamble happens so quickly and in the bonus is already the KO for the win...
do not you have to have also pressed the function on win or loss ?
Refusal to pay out despite evidence
Nobody has liked this post so far
some time ago I registered at Lapalingo, deposited and played with a bonus.
Everything went top, also had quite a high win in a short time. I am aware of the bonus conditions, because I do not play for the first time, my spin stakes are never higher than 2 € in the games. After some time, the bonus conditions were met and when I still had an amount of 2,500 € I wanted to withdraw it. After a few days, I received an email that the withdrawal would not take place because there was a bonus violation. After that I immediately went to the chat and tried to find out exactly where the violation was. Except dispatched text answers I came to the whole no further, I was pointed out to the rule violation I would have played in a game with a too high stake. Since I know 1000% that I never play high I asked them to please tell me the game where the violation happened or to please send me the whole history of that day. By email I got the whole game history and from felt 10000 games was a line marked red and there was actually 30 € spin, I could not believe that just before the bonus fills were through and I could almost play with real money "once" such a high spin was made. As I said, I am sure that I do not make such high spins I am in the game and thought I'm crazy.... In this game are not even 30 € spins possible!!!!!!! I made a video, am again in the chat of Lapalingo, the lady told me one can do nothing the "boss" refuses the payout on it can not be changed. I was simply not listened to, I asked the lady to look at the game there they can convince themselves that a spin with 30 € is not possible. She even did that and told me they are right but I can do nothing more.
Of course, I do not let such a thing sit on me besides I can still prove that the "violation" is not right. I have turned to Malta Gaming and described to them the whole facts with pictures, videos ect. It is indeed from the beginning, that there are long processing times. But what do you think? Has anyone had experience with something like this? I will definitely not let the whole thing stand like that. Malta has already answered me, but since the whole thing is in English, there might have been some communication problems. They haven't replied to my new email yet, so I'm not any further along.
I am looking forward to answers, help and experiences.
Have a nice evening
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Refusal to pay out despite evidence
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I bet you have used the gamble/risk function...
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Refusal to pay out despite evidence
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hello MarcT22186, no I did not use this function.
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Refusal to pay out despite evidence
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I think so too. Lapa's system automatically kicks you out of the game as soon as you try to make a spin over 5€ with an active bonus.
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Refusal to pay out despite evidence
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In which slot was the 30€ spin?
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Refusal to pay out despite evidence
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Refusal to pay out despite evidence
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Maybe someone from GambleJoe team can help you, since the casino is also listed here. The best thing to do is to send Caro a message via Communicator
Good luck, I hope you get paid your rightful win
This post has been translated automatically
Refusal to pay out despite evidence
Nobody has liked this post so far
You can look at your game history itself, go under tranzaktionen and under game history, there is everything what and which spin you have made.And immediately make a Sceenshot.Look exactly where it is there.
This post has been translated automatically
Refusal to pay out despite evidence
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And you are 100% sure that you, with a win of 30€, accidentally came to the ladder or the cards? In the worst case even lost?
At Gamomat on Risk / gamble to come so quickly and in the bonus is already the KO for the win...
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Refusal to pay out despite evidence
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do not you have to have also pressed the function on win or loss ?
Only open would be a little Assi or ?
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