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Refusal to pay out despite evidence
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Refusal to pay out despite evidence
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Refusal to pay out despite evidence
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Sorry, just tested...
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Refusal to pay out despite evidence
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definitely used the Risk ladder. He won 30€ before the 30€ spin. (With a bet of 1,50€) And then pushed up to 40€ with the Risk ladder, and accepted
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Refusal to pay out despite evidence
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Refusal to pay out despite evidence
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why did you take out the picture? I'm sticking with it, you used the ladder, the progression on the picture clearly looked like it. You won 30€, and with these 30€ used the ladder, pushed 1x up to 40€, and then accepted. Besides, I can not imagine that a casino wants to lose its MGA license because of the few euros.
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Refusal to pay out despite evidence
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have looked again were not 30 euros but only 28.50 euros.
Edit: wrong picture removed. The gameplay was uploaded to GJ as winning pictures. I had to remove that, because it was not a conventional winning pictures from a slot. Please use an image upload portal for such images.
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Refusal to pay out despite evidence
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It does not matter whether that was 28.50€ or 30€. Then it was rounded up in the course, that result remains the same. You had 28,50€, the Risk ladder gives you at the next push a)25€ or b) 40€. In your case you just got the 40€. In most Online Casinos, the risk function is not allowed during an active bonus, as this is considered an "independent" spin. Unfortunately, this should be explicitly stated in the Bonus terms and conditions, but it usually does not.
P.S: I think you know yourself that you used the risk function. No MGA casino would jeopardize the license because of a ridiculous 600€ (from their point of view).
Edit: removed incorrectly embedded image in the quote.
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