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Online Casinos in general: StarGames experience (Page 69)

Topic created on 04th Jan. 2022 | Page: 69 of 166 | Answers: 1,650 | Views: 206,197
StarGames_Official
Experienced

StarGames experience

20th Jun. 2023, at 02:32 pm CEST#684
0 Likes

Nobody has liked this post so far

Daniel1988 wrote on 17.06.2023 at 02:50: Hello StarGames, when do you plan to verify my account?
All documents required have been uploaded for 5 days!
At another casino without a German license, my documents were fully verified within 10 hours and moreover, this applies to all casinos of this Betreibergruppe🤷‍♂️
The penultimate mail from your support on the subject of Verification, why I have a different address on the ID card than stated in the profile, is actually self-evident and had to smile a lot.
Since I have very probably nen move behind me and have not deposited for ages with you 🤷‍♂️
Would be really grateful if the verification is carried out in a timely manner, have namely last year September ne withdrawal of 40 € made via Paysafe and for the purpose of new verification, this was canceled and not posted back to my player account.
I insist on this amount once the verification is through 😉
Thank you ✌️

Hi Daniel, as far as we know from our team, your case is resolved as reported here. Thank you for your patience and understanding.

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StarGames_Official
Experienced

StarGames experience

26th Jun. 2023, at 11:28 am CEST#685
2 Likes

Liked this post: Avatar von Max_Bet Max_Bet, Avatar von x00NY x00NY
Max_Bet wrote on 12/06/2023 at 17:30:
I'm already uncomfortable with even starting this over and over again, but it's not getting any better and I was sooo disgusted with the fuss, I had to blow off steam. If you weren't StarGames, I wouldn't even care and just take my consequences. Like with BB, JP, JS. I don't even go there for free spins and that's it.


I had given you the Tip with the app. You wanted to check if there can be said problems with parallel use...?!

I will not play with you for the time being. The Risk of getting this error again and freaking out is too big for me. Razor Shark has already cost me a screen. I don't need it again.

Let me know here when you kicked LUGAS in the ass ✌🏻

Short update from our side:


  • We have looked at everything in our logs - you were indeed blocked by LUGAS in all three cases. From our side you could have started the games.

  • We therefore contacted LUGAS, unfortunately little help came from there. They say that "for privacy reasons, we have no history stored in the system. In the history, the problem is no longer traceable. Unfortunately, there is only the possibility to investigate it "live"."

  • Therefore, if something like this happens next time and you are 100% sure that you are not logged in anywhere else, you can send a short email to lugas@gluecksspiel-behoerde.de with your player ID. You can easily get it from our colleagues in customer service.



(We could also send the message to LUGAS, but for that we would need your explicit consent or order - so from experience it would definitely be faster if you do it directly)

Sorry that we really can't help here. The system is expandable, we (players as well as providers) all know that.

This post has been translated automatically

gamble1
Legend

StarGames experience

26th Jun. 2023, at 11:38 am CEST#686
0 Likes

Nobody has liked this post so far

StarGames_Official wrote on 26.06.2023 at 11:28 am:
Short update from our side:


  • We have looked at everything in our logs - you were indeed blocked by LUGAS in all three cases. From our side you could have started the games.

  • We therefore contacted LUGAS, unfortunately little help came from there. They say that "for data protection reasons, we have no history stored in the system. In the history the problem is no longer traceable. Unfortunately, there is only the possibility to investigate it "live"."

  • Therefore, if something like this happens next time and you are 100% sure that you are not logged in anywhere else, you can send a short email to lugas@gluecksspiel-behoerde.de with your player ID. You can easily get it from our colleagues in customer service.



(We could also send the message to LUGAS, but for that we would need your explicit consent or order - so from experience it would definitely be faster if you do it directly)

Sorry that we really can't help here. The system is expandable, we (players as well as providers) all know that.

Welcome to the country where even on Google Street the houses are pixelated Germany is a data protection loving country haha

This post has been translated automatically

Max_Bet
Expert

StarGames experience

26th Jun. 2023, at 06:14 pm CEST#687
0 Likes

Nobody has liked this post so far

StarGames_Official wrote on 26.06.2023 at 11:28 am:
Short update from our side:


  • We have looked at everything in our logs - you were indeed blocked by LUGAS in all three cases. From our side you could have started the games.

  • We therefore contacted LUGAS, unfortunately little help came from there. They say that "for data protection reasons, we have no history stored in the system. In the history, the problem is no longer traceable. Unfortunately, there is only the possibility to investigate it "live"."

  • Therefore, if something like this happens next time and you are 100% sure that you are not logged in anywhere else, you can send a short email to lugas@gluecksspiel-behoerde.de with your player ID. You can easily get it from our colleagues in customer service.



(We could also send the message to LUGAS, but for that we would need your explicit consent or order - so from experience it would definitely be faster if you do it directly)

Sorry that we really can't help here. The system is expandable, we (players as well as providers) all know that.

Correct that you have really made the effort. For this already thumbs up 👍🏻

Unfortunately, we are still no further forward. Player ID or not, to be honest I don't like the whole writing and contact with Lugas
As long as it only happens sporadically, I don't care, more or less 🤷‍♂️ although it's really awesome when you're blocked for ages after making a deposit. The message with the double login does not disappear after 5 minutes, but can sometimes drag on for more than 2 hours. That's just what's annoying...

This post has been translated automatically

Astral201
Rookie

StarGames experience

12th Jul. 2023, at 03:08 pm CEST#688
3 Likes

Liked this post: Avatar von Daniel1988 Daniel1988, Avatar von Simbda Simbda, Avatar von XXLEONIDASXX XXLEONIDASXX
So I can also contribute something. The German state needs money and allows the casinos to rip off its players to invest in the Ukraine war. The German Online Casinos are crystal clear fraud and has nothing to do with fairness. I am of the opinion that must be monitored more strictly. Since everyone can tell me here from the dog. I myself have lost in the German online casinos within 4 months as much money as in no Malta casino in 10 months. The German online casinos are state-permitted fraud I say it openly and honestly.

This post has been translated automatically

Langhans
Expert

StarGames experience

12th Jul. 2023, at 03:25 pm CEST#689
2 Likes

Liked this post: Avatar von bigbig bigbig, Avatar von Daniel1988 Daniel1988
Astral201 wrote on 12.07.2023 at 15:08: So I can also add something. The German state needs money and allows the casinos to rip off its players to invest the Ukraine war. The German Online Casinos are crystal clear fraud and has nothing to do with fairness. I am of the opinion that must be monitored more strictly. Since everyone can tell me here from the dog. I myself have lost in the German online casinos within 4 months as much money as in no Malta casino in 10 months. The German online casinos are state-permitted fraud I say it openly and honestly.

With the Ukraine war, which found its beginning on 20 February 2022, has the gambling law introduced to 01.07.21 directly probably rather less to do But basically I agree: the money can use the political bandits for many reasons well and yes: "German" online casinos needs no one.

This post has been translated automatically

gamble1
Legend

StarGames experience

12th Jul. 2023, at 03:36 pm CEST#690
0 Likes

Nobody has liked this post so far
Astral201 wrote on 12.07.2023 at 15:08: So I can also add something. The German state needs money and allows the casinos to rip off its players to invest the Ukraine war. The German Online Casinos are crystal clear fraud and has nothing to do with fairness. I am of the opinion that must be monitored more strictly. Since everyone can tell me here from the dog. I myself have lost in the German online casinos within 4 months as much money as in no Malta casino in 10 months. The German online casinos are state-permitted fraud I say it openly and honestly.

Well speed cameras are also rip-off because the never stand where it makes sense but always where you make the most coal

That the state does something where he draws no benefit from it comes vill times every few years before but is in no case the rule only is in recent years strangely more openly communicated about how indifferent the opinion of the people for which our politicians but actually work is

But you can see well what the priorities of the people are namely lgbtq and gender and both Clears the state yes satisfactorily so you can not complain with the best will in the world

This post has been translated automatically

hustlehoff
Expert

StarGames experience

12th Jul. 2023, at 03:48 pm CEST#691
3 Likes

Liked this post: Avatar von Max_Bet Max_Bet, Avatar von Simbda Simbda, Avatar von Toastbrot Toastbrot
You can not win more than 100 or 200 euros in German casinos and if you continue to play with the amount it is back to 0 the RTP is about 10%

This post has been translated automatically

WithoutWings
Top Member

StarGames experience

12th Jul. 2023, at 06:17 pm CEST#692
2 Likes

Liked this post: Avatar von Saphira Saphira, Avatar von StarGames_Official StarGames_Official

hustlehoff wrote on 12.07.2023 at 15:48: You can not win more than 100 or 200 euros in German casinos and if you continue to play with the amount it is back to 0 the RTP is about 10%

Jokerstar paid out just under 1000 SlotMagie 800 and StarGames about 400 so you can win already 😁

This post has been translated automatically

Donnie
Expert

StarGames experience

12th Jul. 2023, at 06:23 pm CEST#693
0 Likes

Nobody has liked this post so far
WithoutWings wrote on 12/07/2023 at 18:17:

Jokerstar just under 1000 paid out SlotMagie 800 and StarGames approx 400 so you can already win 😁

You probably always win😎What is your secret?

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