Max_Bet wrote on 07.06.2023 at 20:01: Today after a long time times again logged. What I see 15 Fs for Lord or so. Super I think to myself, but first fix the Wednesday wheel, because with the win later from Lord, I can free the Cashback from the (as always only) 5 Wednesday wheel free spins.
But what a hard slap in the face I have to take? "You are in a cooling off period according to blablabla"
No more, really not, with all my love ...
gamble1 wrote on 07.06.2023 at 20:21: Today for the first time in the wheel for Wednesday hit the 50 free spins thought until now it never comes ... get close 30 €
congratulations, was with me today also very close to it. has only missed about 2mm.
Max_Bet wrote on 08.06.2023 at 07:59:
Häää what for 5 minutes break after logging in? 🤣 🤷♂️
May be you think this is normal and great, it p**ses me off like this...
A cooling off period gives us LUGAS if you log out of another Provider and then want to play directly with us.
Example: you log out at provider X at 19:55. You log in to StarGames at 19:56 and you start a game at 19:57. This is not allowed, you are not allowed to start new games until 20:00. Not only with us, but with no provider.
Whether we think that's cool or right is another question, but that's how it's prescribed by the State Treaty on Gaming and by the authority. We have to comply with that. Thank you for your understanding.
StarGames_Official wrote on 09.06.2023 at 13:42:
A cooling off period is given to us by LUGAS if you log out of another Provider and then want to play directly with us.
Example: you log out of provider X at 19:55. You log in to StarGames at 19:56 and you start a game at 19:57. This is not allowed, you are not allowed to start new games until 20:00. Not only with us, but with no provider.
Whether we think that's cool or right is another question, but that's how it's prescribed by the State Treaty on Gaming and by the authority. We have to comply with that. Thank you for your understanding.
Dear StarGames_Official 😉 I know the problem. You explain it to me every time. And I still tell you again, it sucks.
I didn't come from anywhere else. I started the computer, checked emails, found the one from you, clicked and logged in. When trying to start the game the previously described error. And you just tell me every time "we check it" and Lugas is to blame 😁 ...
Then the other bummer. Due to all the fussing, suddenly my 15 free spins from the email for Lord had disappeared. As you know, the Wednesday wheel could not be opened at first 🥴
So I opened a ticket and asked. Answer came quickly, but total rubbish. Worse than copy and paste answers. Too bad that no name was given otherwise you could name the rotten egg that so a snot as help rausushaut. You should at least have competent people in the support. Already often read here from the partially catastrophic shit that one gets so served by your support. You are really the best here.
Problem far from solved, but hey me it is now latte. byebye
Dear StarGames_Official 😉 I know the problem. You explain it to me every time. And I still tell you again, it sucks.
I didn't come from anywhere else. I started the computer, checked emails, found the one from you, clicked and logged in. When trying to start the game the previously described error. And you just tell me every time "we check it" and Lugas is to blame 😁 ...
Then the other bummer. Due to all the fussing, suddenly my 15 free spins from the email for Lord had disappeared. As you know, the Wednesday wheel could not be opened at first 🥴
So I opened a ticket and asked. Answer came quickly, but total rubbish. Worse than copy and paste answers. Too bad that no name was given otherwise you could name the rotten egg that so a snot as help rausushaut. You should at least have competent people in the support. Already often read here from the partially catastrophic shit that one gets so served by your support. You are really the best here.
Problem far from solved, but hey I don't care. byebye
Dear StarGames_Official 😉 I know the problem. You explain it to me every time. And I still tell you again, it sucks.
I didn't come from anywhere else. I started the computer, checked emails, found the one from you, clicked and logged in. When trying to start the game the previously described error. And you just tell me every time "we check it" and Lugas is to blame 😁 ...
Then the other bummer. Due to all the fussing, suddenly my 15 free spins from the email for Lord had disappeared. As you know, the Wednesday wheel could not be opened at first 🥴
So I opened a ticket and asked. Answer came quickly, but total rubbish. Worse than copy and paste answers. Too bad that no name was given otherwise you could name the rotten egg that so a snot as help rausushaut. You should at least have competent people in the support. Already often read here from the partially catastrophic shit that one gets so served by your support. You are really the best here.
Problem far from solved, but hey I don't care. byebye
The question is what can StarGames do if the programs imposed by the authorities do everything but do not work properly?
StarGames experience
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StarGames experience
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Huh? That's just the 5 min. break 😄🤷♀️
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congratulations, was with me today also very close to it. has only missed about 2mm.
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StarGames experience
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Happens to me almost every week so I thought only the 50 gibts never
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Häää what for 5 min break after logging in? 🤣 🤷♂️
Can be that you think this is normal and great, I'm sick of such things...
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StarGames experience
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garfield68
A cooling off period gives us LUGAS if you log out of another Provider and then want to play directly with us.
Example: you log out at provider X at 19:55. You log in to StarGames at 19:56 and you start a game at 19:57. This is not allowed, you are not allowed to start new games until 20:00. Not only with us, but with no provider.
Whether we think that's cool or right is another question, but that's how it's prescribed by the State Treaty on Gaming and by the authority. We have to comply with that. Thank you for your understanding.
This post has been translated automatically
StarGames experience
Liked this post:
chilliy, 
Donnie, 
Langhans, 
Lionking, 
Tonkabohne
Dear StarGames_Official 😉 I know the problem. You explain it to me every time. And I still tell you again, it sucks.
I didn't come from anywhere else. I started the computer, checked emails, found the one from you, clicked and logged in. When trying to start the game the previously described error. And you just tell me every time "we check it" and Lugas is to blame 😁 ...
Then the other bummer. Due to all the fussing, suddenly my 15 free spins from the email for Lord had disappeared. As you know, the Wednesday wheel could not be opened at first 🥴
So I opened a ticket and asked. Answer came quickly, but total rubbish. Worse than copy and paste answers. Too bad that no name was given otherwise you could name the rotten egg that so a snot as help rausushaut. You should at least have competent people in the support. Already often read here from the partially catastrophic shit that one gets so served by your support. You are really the best here.
Problem far from solved, but hey me it is now latte. byebye
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StarGames experience
Nobody has liked this post so far
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StarGames experience
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The question is what can StarGames do if the programs imposed by the authorities do everything but do not work properly?
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StarGames experience
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That's a good question, the answer to which SG will have to find out without me...
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