After I have made some pressure in the chat and also Sabine describe the case, I now got the following mail from Locowin.
Hello,
We are contacting you to inform you that we have carried out a double check and found that the wins were incorrectly declared invalid. According to our terms and conditions, the maximum win you can accumulate and withdraw under the "Free Spins Friday" promotion is 250 EUR (or the equivalent in any other currency).
200.00 EUR has been added to your real money balance and can be withdrawn at any time; please note that this is the valid amount you can withdraw, we will not pay out more than the previously mentioned amount! Please also note that we have already approved 50.00 EUR from the same promotion.
If you have any further questions, concerns or comments, please do not hesitate to contact our customer service.
Sincerely yours,
Payments Cashier
Since I got the mail only 1-2 hours after I wrote to Sabine about it and she wanted to contact the manager, I don't know if they really discovered the error themselves or if it was already a quick reaction to Sabine's contact.
In any case, I'm now curious how it continues.Since I got after the deduction of 150 euros now back 50 euros on my player account and still had the 9 euros from the free spins, I gave the 59 euros yesterday in the payout and they were paid out to me today. 200 Euro were credited to my account at the same time.so I should have a claim to 141Euro (because 141+59=200).so the 141 are now in the payout and what happens to the remaining 59 Euro I do not know yet. I will try to pay them out when the 141 are posted.If they cancel me the 59 then, but then that's ok. I keep you but up to date.
Karateschnitzel85 wrote on 19/09/2022 at 17:54: Small update:
After I have made some pressure in the chat and also Sabine describe the case, I now got the following mail from Locowin.
Hello,
We are contacting you to inform you that we have carried out a double check and found that the wins were incorrectly declared invalid. According to our terms and conditions, the maximum win you can accumulate and withdraw under the "Free Spins Friday" promotion is 250 EUR (or the equivalent in any other currency).
200.00 EUR has been added to your real money balance and can be withdrawn at any time; please note that this is the valid amount you can withdraw, we will not pay out more than the previously mentioned amount! Please also note that we have already approved 50.00 EUR from the same promotion.
If you have any further questions, concerns or comments, please do not hesitate to contact our customer service.
Sincerely yours,
Payments Cashier
Since I got the mail only 1-2 hours after I wrote to Sabine about it and she wanted to contact the manager, I don't know if they really discovered the error themselves or if it was already a quick reaction to Sabine's contact.
In any case, I'm now curious how it continues.Since I got after the deduction of 150 euros now back 50 euros on my player account and still had the 9 euros from the free spins, I gave the 59 euros yesterday in the payout and they were paid out to me today. 200 Euro were credited to my account at the same time.so I should have a claim to 141Euro (because 141+59=200).so the 141 are now in the payout and what happens with the remaining 59 Euro I do not know yet. I will try to pay them out when the 141 are posted.If they cancel me the 59 then, but then that's ok. I keep you but on the run.
Theoretically yes.But I had 200 euros from the Friday free spins in the payout, then won 9 euros in the 10 free spins.Thus 9 euros in the player account.Then they mistakenly cancelled 150 of the 200 euros completely and paid 50 back to my player account.So I now had 59 euros on the player account (50 from the Friday free spins and 9 from the other free spins).Then I got the 59 paid out today and get 200 euros back.So I actually got 50 too much or do I see it wrong? I do not want to fool the now... not that the me then turn a rope out of it.
Karateschnitzel85 wrote on 19/09/2022 at 17:54: Small update:
After I have made some pressure in the chat and also Sabine describe the case, I now got the following mail from Locowin.
Hello,
We are contacting you to inform you that we have performed a double check and found that the wins have been incorrectly declared invalid. According to our terms and conditions, the maximum win you can accumulate and withdraw under the "Free Spins Friday" promotion is 250 EUR (or the equivalent in any other currency).
200.00 EUR has been added to your real money balance and can be withdrawn at any time; please note that this is the valid amount you can withdraw, we will not pay out more than the previously mentioned amount! Please also note that we have already approved 50.00 EUR from the same promotion.
If you have any further questions, concerns or comments, please do not hesitate to contact our customer service.
Sincerely yours,
Payments Cashier
Since I got the mail only 1-2 hours after I wrote to Sabine about it and she wanted to contact the manager, I don't know if they really discovered the error themselves or if it was already a quick reaction to Sabine's contact.
In any case, I'm now curious how it continues.Since I got after the deduction of 150 euros now back 50 euros on my player account and still had the 9 euros from the free spins, I gave the 59 euros yesterday in the payout and they were paid out to me today. 200 Euro were credited to my account at the same time.so I should have a claim to 141Euro (because 141+59=200).so the 141 are now in the payout and what happens with the remaining 59 Euro I do not know yet. I will try to pay them out when the 141 are posted.If they cancel me the 59 then, but then that's ok. I keep you but up to date.
Yes a double check is certainly not initiated by itself there was the dear Sabine and the manager very quickly
Theoretically yes.But I had 200 euros from the Friday free spins in the payout, then won 9 euros in the 10 free spins.Thus 9 euros in the player account.Then they mistakenly cancelled 150 of the 200 euros completely and paid 50 back to my player account.So I now had 59 euros on the player account (50 from the Friday free spins and 9 from the other free spins).Then I got the 59 paid out today and 200 euros back.So I actually got 50 too much or do I see it wrong? I do not want to fool the now... not that the me then turn a rope out of it.
Yes, but since they explicitly write: 200.00 EUR were added to your real money balance and can be withdrawn at any time, I would also do it.
Nasty tricks at Locowin to deny payout
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DiamondDonut
They really take the cake completely
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Nasty tricks at Locowin to deny payout
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Why not?Deposit and take part in the wonderful Prize pool of Yggdrasil🤦
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Nasty tricks at Locowin to deny payout
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After I have made some pressure in the chat and also Sabine describe the case, I now got the following mail from Locowin.
Hello,
We are contacting you to inform you that we have carried out a double check and found that the wins were incorrectly declared invalid. According to our terms and conditions, the maximum win you can accumulate and withdraw under the "Free Spins Friday" promotion is 250 EUR (or the equivalent in any other currency).
200.00 EUR has been added to your real money balance and can be withdrawn at any time; please note that this is the valid amount you can withdraw, we will not pay out more than the previously mentioned amount! Please also note that we have already approved 50.00 EUR from the same promotion.
If you have any further questions, concerns or comments, please do not hesitate to contact our customer service.
Sincerely yours,
Payments Cashier
Since I got the mail only 1-2 hours after I wrote to Sabine about it and she wanted to contact the manager, I don't know if they really discovered the error themselves or if it was already a quick reaction to Sabine's contact.
In any case, I'm now curious how it continues.Since I got after the deduction of 150 euros now back 50 euros on my player account and still had the 9 euros from the free spins, I gave the 59 euros yesterday in the payout and they were paid out to me today. 200 Euro were credited to my account at the same time.so I should have a claim to 141Euro (because 141+59=200).so the 141 are now in the payout and what happens to the remaining 59 Euro I do not know yet. I will try to pay them out when the 141 are posted.If they cancel me the 59 then, but then that's ok. I keep you but up to date.
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Nasty tricks at Locowin to deny payout
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But you can pay out but 250 € and not only 200.€.
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Nasty tricks at Locowin to deny payout
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Theoretically yes.But I had 200 euros from the Friday free spins in the payout, then won 9 euros in the 10 free spins.Thus 9 euros in the player account.Then they mistakenly cancelled 150 of the 200 euros completely and paid 50 back to my player account.So I now had 59 euros on the player account (50 from the Friday free spins and 9 from the other free spins).Then I got the 59 paid out today and get 200 euros back.So I actually got 50 too much or do I see it wrong? I do not want to fool the now... not that the me then turn a rope out of it.
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Nasty tricks at Locowin to deny payout
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Karateschnitzel85
Yes a double check is certainly not initiated by itself there was the dear Sabine and the manager very quickly
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Nasty tricks at Locowin to deny payout
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Yes, but since they explicitly write: 200.00 EUR were added to your real money balance and can be withdrawn at any time, I would also do it.
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Nasty tricks at Locowin to deny payout
Nobody has liked this post so far
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Nasty tricks at Locowin to deny payout
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Karateschnitzel85, 
Max_Bet
How good that the admins have great influence here
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Nasty tricks at Locowin to deny payout
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Karateschnitzel85
Congratulations that you get the money now yet
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