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Online Casinos in general: Ejection from Sunmaker & Sunnyplayer

Topic created on 04th Apr. 2018 | Page: 1 of 9 | Answers: 85 | Views: 27,144
Anonym

Ejection from Sunmaker & Sunnyplayer

4th Apr. 2018, at 11:31 am CEST#1
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Got an email yesterday from both casinos that my accounts are blocked until further notice. The joke is that I there, except for a birthday bonus received, the last half year have not even played.Could this have something to do with the SH license? But just blocking without giving any reason ?! No response to my email. GREAT !

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gagapapamama
Expert

Ejection from Sunmaker & Sunnyplayer

4th Apr. 2018, at 12:00 pm CEST#2
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No idea if this has to do with the SH license I would ask. But somehow it rumbles in the background soon we will know more, I guess.

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redriver67
Expert

Ejection from Sunmaker & Sunnyplayer

4th Apr. 2018, at 01:51 pm CEST#3
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Everything is strange right now. Something is really bubbling in the background. It's getting harder and harder to Deposit with your usual deposit methods. Accounts are blocked, etc.

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Anonym

Ejection from Sunmaker & Sunnyplayer

4th Apr. 2018, at 01:53 pm CEST#4
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What makes you think that? Trustly goes without problems

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Insa24
Top Member

Ejection from Sunmaker & Sunnyplayer

4th Apr. 2018, at 02:14 pm CEST#5
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Fortunately, I am apparently not alone!
Have Sunmake and sunnyplayer actually always visited as a favorite OC, because the really have a lot of games and you can Deposit just times mere 2€.
About half a year ago I got a very formal e-mail from both OCs at the same time, telling me to verify my account again (!) because the Malta Gambling Authority requires it. I had just used my new credit card to make a deposit.
Even though this is annoying, I uploaded all documents again and also attached photos of my credit card.
Well..... ... .
Until today some documents are still "in process" and I can't deposit any more! There is always an error message. The same with the deposit is at CherryCasino and EuroSlots. The wanted but still no documents (there I have also not yet paid out...)
Have repeatedly addressed the chat and also had email contact, unfortunately, it still remains with one: "I forward your request to the appropriate department...bla...we will get back to you"
Ask me really what the whole thing is??!
But as already mentioned in other threads: if the OC does not want my money, then I just go on....

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Daniel
Elite

Ejection from Sunmaker & Sunnyplayer

4th Apr. 2018, at 02:16 pm CEST#6
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Liked this post: Anonym
Received reply from sunmaker / sunnyplayer:

We are very sorry to inform you that despite ceaseless efforts we have to pause our offer in Schleswig-Holstein as of today and thus logging in from your state on www.sunmaker.com is not possible in the short term

In a few hours you will be able to log in to our new, fully licensed Schleswig-Holstein casino platform www.sunmakercasino.de with your user data as usual, continue your game and access your current account balance

If you do not wish to switch to the new platform with us, or if you wish to withdraw your existing real money balance in the meantime, please let us know. Otherwise, we will of course inform you as soon as www.sunmakercasino.de is available for you!

The Schleswig-Holstein version of both casinos will then also have Merkur games again. Unfortunately, only players residing in Schleswig-Holstein can play Merkur games online.

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Anonym

Ejection from Sunmaker & Sunnyplayer

4th Apr. 2018, at 03:17 pm CEST#7
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So does that mean now both casinos are virtually closed? Will then only be reopened for SH players? That would be good. The Live Chat is also closed.

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Anonym

Ejection from Sunmaker & Sunnyplayer

4th Apr. 2018, at 03:23 pm CEST#8
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Just for understanding...What will happen to the players who still have real money in their accounts?

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Anonym

Ejection from Sunmaker & Sunnyplayer

4th Apr. 2018, at 03:25 pm CEST#9
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Daniel wrote on 04/04/2018 at 14:16: Got answer from sunmaker / sunnyplayer:


The Schleswig-Holstein version of both casinos will have Merkur games again. Unfortunately, only players residing in Schleswig-Holstein can play Merkur games online.

I am already planning the move!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Julian
Elite

Ejection from Sunmaker & Sunnyplayer

4th Apr. 2018, at 03:28 pm CEST#10
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@Ronny1982 I just quote from the conversation from the response from Sunny/Sunmaker support from the email that Daniel posted.


" If you do not want to switch with us to the new platform, or withdraw your existing real money balance in the meantime, please let us know. Otherwise, we will of course inform you immediately as soon as www.sunmakercasino.de is available for you!"


Simply contact support and they will make sure that the money is transferred to your account.

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