slotliebe wrote on 20.04.2022 at 19:15
That's true and there is nothing to criticize about that. There was an Easter promotion that was advertised here. That GJ let this stand I think is legitimate. That not everything went as desirable is another matter. @CashtoCode the conditions of participation for future actions should be absolutely clear and understandable, then there are also less dissatisfied participants.
I think a simple "action is over or it is already all taken", would have been enough on Monday but on the contrary it was rather called again to look for the egg.
CashtoCode_Support wrote on 04/20/2022 at 13:18: Hello dear GambleJoe members,
thank you very much for the numerous feedbacks we got here directly in the thread and via private messages. Every feedback helps us to become better.
We communicated a limit of 200x25€ in the Bonus terms and conditions during the Easter promotion. Due to the rush, which we were of course very happy about, we realized quite quickly that we had to increase the limit. Subsequently, we made the decision to increase the limit 2x, so that in the end 500x25€ were given away.
Of course we know that everyone would have liked to get the 25€. But unfortunately we couldn't increase the budget one more time, because we were already well over the budget.
For this reason, we set up a completely new promotion within 24 hours, where we can still give away something to all participants who did not receive a credit. In another long night shift, we were then able to arrange free spins without Deposit with partners.
A few brought up the subject of Affiliate earnings
25€ CashtoCode credits promotion
After your feedback in 2021 where our promotions were only available to new customers, we have now made the 25€ Easter promotion available to ALL, including existing customers. We deliberately decided this so that you can continue to play at your favorite already registered (GambleJoe) casino. Of course you do not earn anything
Free spins without deposit
Here, words like "ice-cold action", "rip-off", "rip-off" and other similar words have fallen. In private messages, it was sometimes even worse
I would also like to comment on this here. In a promotion where free spins are given out without a deposit, there is nothing to earn. Neither for us, nor for the partner. In this dispatch, of course, a unique link + Bonus Code was used, because otherwise the partner does not recognize the customer and can not activate the free spins without deposit. Because all 3 actions are exclusive and not available for the normal customer.
Credits
With this promotion, our two support staff received thousands of messages. Because there were often queries, follow-up questions and follow-up questions. As mentioned above, 16-20 hour shifts were worked here over the entire Easter weekend so that the credits can go out as quickly as possible
Here I personally cannot exclude that one or the other time allocation was not correct. That is a pity, but unfortunately human. We would like to apologize for this and will do better in the future
I hope that I could address all points.
LG
Addendum to Opinion 1:
hello and good evening,
thank you for any further feedback received during the afternoon following our statement.
in the responses, i see that one important point was forgotten from my side. i apologize for that.
there was from my side a misinformation to you that still credit budget is available. i had thought and hoped that we, after we have already 2x the budget of the easter action increased, it can do another time. that was then after an internal update conversation unfortunately not the case. there was from my side more wishful thinking thereby than marketing budget was available unfortunately. for the error i would like to apologize personally. i must take that all alone on my cap.
i and the entire cashtocode team have learned a lot thanks to your direct and unfiltered feedback. with this feedback, we make sure that such mistakes can and will not happen again in the future. i see a lot of potential for improvement on our side, especially in the area of clear communication with you.
over the next few days, we will work through all the feedback points internally and take them into account for all subsequent actions.
CashtoCode_Support wrote on 20/04/2022 at 22:07
Addendum to comment 1:
hello and good evening,
thank you for any further feedback received during the afternoon after our comment.
in the responses, i see that an important point was forgotten from my side. i apologize for that.
there was from my side a misinformation to you that still credit budget is available. i had thought and hoped that we, after we have already 2x the budget of the easter action increased, it can do another time. that was then after an internal update conversation unfortunately not the case. there was from my side more wishful thinking thereby than marketing budget was available unfortunately. for the error i would like to apologize personally. i must take that all alone on my cap.
i and the entire CashtoCode team have learned a lot thanks to your direct and unfiltered feedback. with this feedback, we make sure that such mistakes can and will not happen again in the future. i see a lot of potential for improvement on our side, especially in the area of clear communication with you.
over the next few days, we will work through all the feedback points internally and take them into account for all subsequent actions.
greetings
So good companies to which their customers are important, see i.d.R. then to that they raushauen there something as compensation But you do not seem to care much about the customers. Think what happened here, is a very bad advertising. But you won't care about that either, as you can see. Give me reasons why I should still access CtC after what happened here!
CashtoCode_Support wrote on 20/04/2022 at 22:07
Addendum to comment 1:
hello and good evening,
thank you for any further feedback received during the afternoon after our comment.
in the responses, i see that an important point was forgotten from my side. i apologize for that.
there was from my side a misinformation to you that still credit budget is available. i had thought and hoped that we, after we have already 2x the budget of the easter action increased, it can do another time. that was then after an internal update conversation unfortunately not the case. there was from my side more wishful thinking thereby than marketing budget was available unfortunately. for the error i would like to apologize personally. i must take that all alone on my cap.
i and the entire CashtoCode team have learned a lot thanks to your direct and unfiltered feedback. with this feedback, we make sure that such mistakes can and will not happen again in the future. i see a lot of potential for improvement on our side, especially in the area of clear communication with you.
over the next few days, we will work through all the feedback points internally and take them into account for all subsequent actions.
greetings
:) I think we are talking past each other.
As far as I remember, the promotion page on your homepage stated that EVERYONE who registers through your site at one of your partner casinos will be credited with a 25€ CashtoCode deposit. The prerequisite for this was to find the Golden Easter Egg on your homepage. Of this and the CashtoCode 25€ Deposit slip / barcode in the respective partner casinos should make a screenshot and send you by mail.
From a participant limit was or is on your side nothing to find. Please correct me if I am wrong.
These general conditions of participation and the conditions of participation of the participating partners apply.
A payout or bank transfer of the wins, credits and prizes is not possible. The wins, credits and prizes of the Easter competition will be booked directly by CashtoCode to the partner account
The 25€ credit wins are valid for existing and new Affiliate customers and can only be claimed from 15.4.22 00:00 to 18.4.22 23:59. The 25€ credit can only be guaranteed if you register through the sweepstakes partners on this website. If after Verification it is found that it was not a registration through the CashtoCode website, the claim to the 25€ credit will expire immediately
The €25 credit instant win is limited to the first 200 participants.
The winners of the Grand Easter Sweepstakes must contact us within 72 hours from the publication of the winning barcodes on the website by sending an email with their name, date of birth and phone number to support@cashtocode.com. If the winner does not contact the support team within 72h, their claim to the win will expire.
The crediting/shipping of the Easter sweepstakes wins will take place within 72 hours after the winner's personal data has been sent and verified.
Participants can enter the sweepstakes for free by sending an email to support@cashtocode.com with the subject "CashtoCode EASTER WINNER GAME FREE".
Eligible are all 18+ persons within Germany. 1 person per household.
The legal process is excluded.
CashtoCode reserves the right to change or end the competition at any time.
If you had halfway decency and would apologize properly for this crap, then you would finally work off the rest of the requests from the forum here
But no, the only thing you do is offer people free spins, provided they have no existing account at the casinos and thus indirectly pocket coal for Affli! Sorry, but I get the garbage on every casino Affli page.
The bottom line is that I will never use this Provider and will also advise all people against it.
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Exactly the same.
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Addendum to Opinion 1:
hello and good evening,
thank you for any further feedback received during the afternoon following our statement.
in the responses, i see that one important point was forgotten from my side. i apologize for that.
there was from my side a misinformation to you that still credit budget is available. i had thought and hoped that we, after we have already 2x the budget of the easter action increased, it can do another time. that was then after an internal update conversation unfortunately not the case. there was from my side more wishful thinking thereby than marketing budget was available unfortunately. for the error i would like to apologize personally. i must take that all alone on my cap.
i and the entire cashtocode team have learned a lot thanks to your direct and unfiltered feedback. with this feedback, we make sure that such mistakes can and will not happen again in the future. i see a lot of potential for improvement on our side, especially in the area of clear communication with you.
over the next few days, we will work through all the feedback points internally and take them into account for all subsequent actions.
greetings
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Xavi22
So good companies to which their customers are important, see i.d.R. then to that they raushauen there something as compensation But you do not seem to care much about the customers. Think what happened here, is a very bad advertising. But you won't care about that either, as you can see. Give me reasons why I should still access CtC after what happened here!
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:) I think we are talking past each other.
As far as I remember, the promotion page on your homepage stated that EVERYONE who registers through your site at one of your partner casinos will be credited with a 25€ CashtoCode deposit. The prerequisite for this was to find the Golden Easter Egg on your homepage. Of this and the CashtoCode 25€ Deposit slip / barcode in the respective partner casinos should make a screenshot and send you by mail.
From a participant limit was or is on your side nothing to find. Please correct me if I am wrong.
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Rainmann
Does not change the fact that on Monday was still advertised with although everything was already sold out.
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But no, the only thing you do is offer people free spins, provided they have no existing account at the casinos and thus indirectly pocket coal for Affli! Sorry, but I get the garbage on every casino Affli page.
The bottom line is that I will never use this Provider and will also advise all people against it.
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Liked this post:
Kleene52
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