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Public complaints: Public complaint to LEOVEGAS - LeoSafePlay? Missing! (Page 2)

Topic created on 15th Sep. 2018 | Page: 2 of 3 | Answers: 27 | Views: 8,805
Anonym

Public complaint to LEOVEGAS - LeoSafePlay? Missing!

15th Sep. 2018, at 06:20 pm CEST#11
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The whole thing about bans is worthless to a certain extent anyway, the player who wants to play will always find a way. The desire to be free of gambling must be stronger than the pressure of addiction

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Daniel
Elite

Public complaint to LEOVEGAS - LeoSafePlay? Missing!

15th Sep. 2018, at 11:18 pm CEST#12
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BonanzaKing wrote on 15/09/2018 at 18:20: That with all the locks is worthless to a certain extent anyway, the player who wants to play always finds a way. The desire to be game free must be stronger than the addiction pressure

In principle you are right. The blocking system, as it is today, is completely worthless for the majority of gambling addicts and basically the person concerned would probably have gambled it away somewhere else. However, I do not accept this argument, because Online Casinos block players and confiscate wins if they are blocked in a partner casino due to gambling addiction. In such a case, only the deposits that were made from the block are paid out again. The winnings are retained.


If this really happened to you, LeoVegas will have to pay back your stakes

I will contact LeoVegas. I have contacted you via PN, because I need your registration email from LeoVegas. I also need your consent that I can exchange data with LeoVegas about your person.

Usually the way it works is that casinos, sometimes on their own, hand the case over to the MGA. If this is the first time you have deposited money in a blocked casino, then you get your Deposit back. If you do this all the time, then the MGA usually takes your case and points to personal responsibility.

I think the complete blocking system should finally be improved, so that you are blocked in one MGA casino and then you are blocked for all MGA casinos. I also think that as long as this system is not implemented, casinos should always refund losses.

But this is my personal opinion. The fact is that unfortunately it is not so at the moment. As I said, I'm trying to get in touch with LeoVegas and try to make sure that you get your money back as soon as possible without a lot of bureaucracy.

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T0uchTheSky
Elite

Public complaint to LEOVEGAS - LeoSafePlay? Missing!

15th Sep. 2018, at 11:54 pm CEST#13
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Daniel wrote on 09/15/2018 at 23:18

I think the complete blocking system should finally be improved, so that you are blocked in one MGA casino and then you are blocked for all MGA casinos.

The idea is good, but online that would not work either, because if someone is locked everywhere and absolutely wants to play, he would register under a different identity at casinos to release his pressure. The fact that he very likely won't get his win paid out then probably doesn't matter to the player at that moment.

If 100% Player protection, then a central blocking system and identity Verification before the Deposit from the casinos

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Daniel
Elite

Public complaint to LEOVEGAS - LeoSafePlay? Missing!

15th Sep. 2018, at 11:57 pm CEST#14
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T0uchTheSky wrote on 09/15/2018 at 23:54
The idea is a good one, but online that wouldn't work either, because if someone is blocked everywhere and desperately wants to play, he would sign up at casinos under a different identity to release his pressure. The fact that he very likely won't get his win paid out then probably doesn't matter to the player at that moment.

If 100% Player protection, then a central blocking system and identity Verification before Deposit from the casinos

Right. I wish that Germany edlich regulates and that exactly that is required: Verifikation vor Einzahlug. In Germany, there would still be the possibility to determine the identity and age of a player via Schufa. So a proper and good regulation in this country would do the player and youth protection very, very good

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Anonym

Public complaint to LEOVEGAS - LeoSafePlay? Missing!

16th Sep. 2018, at 01:19 am CEST#15
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Basically I find it positive that you try to help him, and yes LeoVegas has not behaved correctly (provided the information is correct) but at the end of the day you / it helps him only in the short term if he gets the 3000€ back to plug his holes but in the long run it harms him only. Because a situation (his gezocke) is escalated but there are no consequences and he only learns "somehow it works". Without a rethinking, without reflection, without consequence he is in 3 days, 3 weeks or latest 4 months at the same point as now, then it is just not Leovegas but Videoslots or a stationary spielothek, a casino or a sports bet for 1000€ that goes in the pants. I wish you all the best from the bottom of my heart, but as long as you don't have the desire to change, the groundhog will greet you every day. If you are not existentially dependent on the money do without it and see it as "freikauf" of the pressure and whenever the stimulus comes up in you think of the 3000€

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Daniel
Elite

Public complaint to LEOVEGAS - LeoSafePlay? Missing!

16th Sep. 2018, at 03:32 am CEST#16
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BonanzaKing wrote on 16.09.2018 at 01:19: Basically I think it's positive that you're trying to help him, and yes LeoVegas has not behaved correctly (assuming the information is correct) but at the end of the day you / it helps him only in the short term if he gets the 3000€ back to plug his holes but in the long run it only harms him. Because a situation (his gezocke) is escalated but there are no consequences and he only learns "somehow it works". Without a rethinking, without reflection, without consequence he is in 3 days, 3 weeks or latest 4 months at the same point as now, then it is just not Leovegas but Videoslots or a stationary spielothek, a casino or a sports bet for 1000€ that goes in the pants. I wish you all the best from the bottom of my heart, but as long as you don't have the desire to change, the groundhog will greet you every day. If you are not existentially dependent on the money do without it and see it as "freikauf" of the pressure and whenever the stimulus comes up in you think of the 3000€.

You are right. The 3.000€ will probably not help him and maybe even do more harm. But this is not our business and also not LeoVegas's. LeoVegas only has to implement the given Player protection guidelines. But the double standards of many casinos must stop. If I, as an online casino, refuse to pay out winnings to players who were banned in partner casinos and refund the deposited amount without hesitation, then I must also do this if a banned player has lost money. This is simply a logical consequence.

I am not saying that LeoVegas is bad or has a double standard. On the contrary, I consider LeoVegas to be one of the best and most reputable Online Casinos on the market so far. I also think that the UK Gambling Commission has made an example of the wrong online casino.

I will, as soon as I get the registration email from the thread creator, contact LeoVegas. I am relatively confident with Leo that without MGA or UK Gambling Commission, we will find a quick solution. Maybe it was just the support that made a mistake. One must also not always immediately assume malice ...

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Anonym

Public complaint to LEOVEGAS - LeoSafePlay? Missing!

16th Sep. 2018, at 06:07 am CEST#17
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Daniel wrote on 09/16/2018 at 03:32 PM
You are right. The 3,000€ will probably not help him and maybe even do more harm. But that's not our business and also not LeoVegas's. LeoVegas only has to implement the given Player protection guidelines. But the double standards of many casinos must stop. If I, as an online casino, refuse to pay out winnings to players who were banned in partner casinos and refund the deposited amount without hesitation, then I must also do this if a banned player has lost money. This is simply a logical consequence.

I am not saying that LeoVegas is bad or has a double standard. On the contrary, I consider LeoVegas to be one of the best and most reputable Online Casinos on the market so far. I also think that the UK Gambling Commission has made an example of the wrong online casino.

I will, as soon as I get the registration email from the thread creator, contact LeoVegas. I am relatively confident with Leo that without MGA or UK Gambling Commission, we will find a quick solution. Maybe it was just the support that made a mistake. One must also not always immediately assume malice ...

Hello Daniel wanted to get rid of the first time that I find your page class.Many very interesting tips.Have I written before.I find it very easy to say the casinos are to blame only I myself do not.If you can be blocked and Gambling addiction gives you never have a chance to play there.Speaking from experience.What if I change the gambling addiction fight and can deal with it sensibly.I never come back in.There is a page there you have written that.even the biggest criminal is not treated so.I want to hope that he gets back the 3000 euros.I always find it easy to say the casinos make mistakes only we humans do not.if I'm frustrated now because I have gambled away too much I set myself a loss limit of 10 euros.then I can not play for the time being.I will never again let me lock somewhere.

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Daniel
Elite

Public complaint to LEOVEGAS - LeoSafePlay? Missing!

16th Sep. 2018, at 07:22 am CEST#18
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Manfrede4 wrote on 16.09.2018 at 06:07
Hello Daniel wanted to get rid of the first time I find your page class.Many very interesting tips.Have I ever written.I find it very easy to say the casinos are to blame only I myself do not.If you can be blocked and Gambling addiction gives you never have a chance to play there.Speak from experience.What if I change the gambling addiction fight and can reasonably deal with it.I never come back in.There is a page there you have written that.even the biggest criminal is not treated so.I want to hope that he gets back the 3000 euros.I always find it easy to say the casinos make mistakes only we humans do not.if I'm frustrated now because I have gambled away too much I set myself a loss limit of 10 euros.then I can not play for the time being.I will never let me block somewhere again.

Yes, that's why I think that should be handled with the lock as in Malta. You can be banned for 6 months, 1 year or forever. Forever only on presentation of a medical certificate. I would even do 3, 6, 12 and 24 months. You will always get such a certificate anyway. There are also players who are addicted to gambling in some way and currently suffer from it, but still do not want to stop forever

In Malta I know such a player who always gets himself banned for 6 months and when he comes back he has his fun - at the beginning also with small stakes for his circumstances. With time he loses more and more control, the stakes increase and then he locks himself again for 6 months. He has been doing this for 5 or 6 years and leads an (almost) normal life, has no financial worries and is happy with it. However, the player concerned also earns better and can afford short episodes of loss of control or cushion them in such a way that it never ruins them or puts them in serious danger.

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Theone87
Experienced

Public complaint to LEOVEGAS - LeoSafePlay? Missing!

16th Sep. 2018, at 07:33 am CEST#19
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I got banned there last year and a few weeks ago I asked if they would let me back on and I got a rejection because I have to do the 5 years because of self-banning and there is no way to play again before that.

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Anonym

Public complaint to LEOVEGAS - LeoSafePlay? Missing!

16th Sep. 2018, at 10:35 am CEST#20
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Daniel wrote on 16/09/2018 at 03:32
But this is not our business and also not LeoVegas's. LeoVegas only has to implement the given Player protection guidelines. But the double standards of many casinos must stop. If I, as an online casino, refuse to pay out winnings to players who were banned in partner casinos and refund the deposited amount without complaint, then I must also do this if a banned player has lost money. This is simply a logical consequence.

I haven't looked at it from that point of view and I agree with you. As I said I do not want to take Leovegas in defense (have there just a "problem", waiting for 6 days for a response from support) but it bugs me when people play beyond their means and then always everyone else is to blame.

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