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Public complaints: Problems with VoodooDreams payout ! (Page 2)

Topic created on 05th Aug. 2018 | Page: 2 of 3 | Answers: 24 | Views: 10,914
meinereiner1

Problems with VoodooDreams payout !

7th Aug. 2018, at 12:35 am CEST#11
0 Likes

Nobody has liked this post so far
And Here the email after the Verfikation and BEFORE my Auszahlungswünsche

---------------------------------------------------------
Hi xxx,

Thank you for providing all necessary documents and information for your account verification.

Your account is now fully verified and no further Verification will be required going forward. Exception being the use of new payment methods or if we notice any discrepancies with your account.

Thank you.


Regards / Vänligen / Vennligst,
Paulo
VoodooDreams Security
security@voodoodreams.com
https://www.voodoodreams.com/

-----------------------------------------------------------


WHAT on earth was checked, if FIRST any deleted / blocked accounts show up during a payout ?

Are no authorities interested in that ?
Does one come in such a case at all to his money ?

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s****e

Problems with VoodooDreams payout !

7th Aug. 2018, at 12:46 am CEST#12
1 Like

Liked this post: D****n
I'm going to make a divination:

Report to the MGA. The states that this is so in the terms and conditions, and correct
and rejects the complaint. Evt offers you the casino a certain sum
far below your win as a gesture of goodwill.

Lawyer and a lawsuit at the sum will be extremely expensive, and the prospects of success
are more than vague.
At some point you understandably give up!

This is how such complaints usually end. It is the same with bonus violations or general
Violations against the terms and conditions.

I would still make the complaint, and in parallel a complaint to Askgambler.
Maybe you will have luck out of the series!
You have nothing to lose.
All the best!

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meinereiner1

Problems with VoodooDreams payout !

7th Aug. 2018, at 01:03 am CEST#13
0 Likes

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And EXACTLY here lies the problem.

i have looked BEFORE the registration me the terms and conditions, there is neither with the one, nor with the other the name of the respective casino


Even after asking whether everything was ok with the account and the corresponding Verfikation has also been answered everything as "Ok".

I also do not assume that I will get any success here, but the kind of communication is really the last.

Previously I had looked at the reviews here and it all looked sooo good .-(

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Anonym

Problems with VoodooDreams payout !

7th Aug. 2018, at 06:11 am CEST#14
1 Like

Liked this post: D****n
meinereiner1 wrote on 07/08/2018 at 01:03: And EXACTLY here lies the problem .

i have BEFORE the registration looked at the terms and conditions, there is neither with the one, nor with the other the name of the respective casino


Even after asking if everything was ok with the account and the corresponding Verfikation has also been answered everything as "Ok".

I also do not assume that I will get any success here, but the kind of communication is really the last.

Previously I had looked at the reviews here and it all looked sooo good .-(

Had you registered with the same data and email address at both casinos? Are you locked at the other by chance because of Gambling addiction?

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Daniel
Elite

Problems with VoodooDreams payout !

7th Aug. 2018, at 09:18 am CEST#15
1 Like

Liked this post: Avatar von s00pernanny s00pernanny
We have contacted the management.

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meinereiner1

Problems with VoodooDreams payout !

7th Aug. 2018, at 09:18 am CEST#16
1 Like

Liked this post: D****n
Logged into both with the same data and also deposited with the same payment method.

I do not remember how she had closed the account at the other, but there I asked with my "half-English" to close my account, because the page ran on the computer hacky and were frequent aborts.

Even if one should lock, for whatever reason, so should thereupon no registration, Deposit, VERFIZIERUNG, Auszahlungsmöglichkeit etc in another, supposedly the same Provider belonging casino can register

Especially since I, as I already wrote, have read through the terms and conditions etc, could not find any reference to the other Casinio and the online support and also the email support including the Verification of my data BEFORE a withdrawal assured me it was ALL IN ORDER with my account.

Also currently there is NO reference to the other "sister casino" in the respective terms and conditions



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Anonym

Problems with VoodooDreams payout !

7th Aug. 2018, at 09:33 am CEST#17
1 Like

Liked this post: D****n
meinereiner1 wrote on 07/08/2018 at 09:18: Logged in both with the same data and also deposited with the same payment method.

I do not remember how she had closed the account at the other, there, however, I asked with my "half-English" to close my account, because the page ran hacky on the computer and were frequent aborts.

Even if one should lock, for whatever reason, so should thereupon no registration, Deposit, VERFIZIERUNG, Auszahlungsmöglichkeit etc in another, supposedly the same Provider belonging casino can register

Especially since I, as I already wrote, have read through the terms and conditions etc, could not find any reference to the other Casinio and the online support and also the email support including the Verification of my data BEFORE a payout assured me it was ALL IN ORDER with my account.

Also currently there is NO reference to the other "sister casino" in the respective terms and conditions




Normally, an account is also blocked directly as soon as you are logged into a partner casino with the same data.

As I said, file a complaint with AskGamblers and the MGA. You can also try ThePogg and contact one of the Gamblejoe team here.

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upola
Legend

Problems with VoodooDreams payout !

7th Aug. 2018, at 09:40 am CEST#18
0 Likes

Nobody has liked this post so far

That is, I must first research which casinos belong together?
Since I can be glad that I have never won such a large sum.

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Josh-SuprNation

Problems with VoodooDreams payout !

8th Aug. 2018, at 07:15 pm CEST#19
1 Like

Liked this post: D****n
Hello,

as the case has been brought to the attention of the MGA, we will communicate with the player through this channel.
Furthermore, we cannot comment on ongoing proceedings of the MGA.

With kind regards


VoodooDreams

This post has been translated automatically

Anonym

Problems with VoodooDreams payout !

9th Aug. 2018, at 08:01 pm CEST#20
1 Like

Liked this post: D****n
meinereiner1 wrote on 05/08/2018 at 19:13: Hello to all,

i signed up with VoodooDreams a few days ago, made two deposits via Trustly and "boom" landed a win.

Were initially 50,000 EUR

After I looked then first immediately after the possibility of the disbursement one could make there however only by "Entercash" disbursements.
Thereupon I contacted the online service, which was then also online.
He told me that I had to verify myself first. Okay, I can understand that.
Submitted documents, heard nothing for a day and then the email "there must be further checks"

A few hours later, a few more documents, the hoped-for email arrived, "Your account has been verified"

So I went to the payout, but there still only "Entercash"

Support ? is not online, so I sent an email, why I now after everything is ok can not pay out via Trustly, they told me
Trustly with which not for German users to use.

Asuzahlungslimit on the side with Entercash is 9000, -
After I then wanted to pay out with it go only 5000, - maximum


Is this a normal behavior there ?
Serious ?

How to behave in such a case ?


Daniel GambleJoe Member since:02.05.2016

Problems with VoodooDreams payout !
08/07/2018, at 09:18 AM
0
We have contacted the management.

A****m
W****m Starter Member has been suspended

Wixstars, a casino you shouldn't necessarily play at, or only if...
06/19/2018, at 3:57 pm
0
I want to report here times finally how it went on . I had to have my account that I had deleted reopened, the reason is quite simple, it is not possible with Wixstars outside the casino contact auf zunehmen . All mails come back as undeliverable. I have now uploaded an officially certified copy of the ID card and also a photo of me holding the certification in my hand and my face is recognizable. I know they wanted a notarized copy, but a notary is only in the next city . I have also photographed the ID again and uploaded. I still have not received my money until today. I also do not want to leave unmentioned that there was no reaction to my request to put Wixstars on the Blacklist here on the part of the Gamblejoe operators . This is perhaps interesting for one or the other besides me .

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