Public complaints: Beware of boombang casino (experience) (Page 6)

F****i wrote on 08/20/2019 12:01 PM: Hello everyone. I am new here & hope someone can help me !

I have big problems with the casino Slotilda which is MGA licensed and should be a guarantor for seriousness... but apparently this is not so!

deposited 25€ & received 75% bonus ! I followed the bonus rules and won 1000€ which on Friday 16.08 in the morning at 08:00 have paid out! Mind you I am a verified player there.

After inquiry in the chat I was then informed that the payout would take max. 3 days! I waited and asked again on Monday ... then it was said it would take at least 3 days and Friday does not count as a working day 🤔 I do not know how it is with you so but with me Friday is a working day!

I then wrote an email and sent it to the support with my request and the statement of the employees in the chat! As an answer then came that Friday very well counts as a working day and today everything should be processed! A few minutes ago, I then received an email from the cashier of this casino with the following words:
_____________________

Hello XXX,

we are writing to you regarding your payout.

Your account has already been verified, but due to certain similarities with another account, we are still waiting for the documentation from this other player before we can process your withdrawal request. This is our standard procedure and you do not need to worry about this. As soon as we receive these documents, we will be able to process your withdrawal request successfully.


We ask for your understanding and patience.
Your data will be transferred according to our privacy policy. Read more: https://www.slotilda.com/datenschutz
If you have any questions about this: My girls and guys from customer service are always there for you. Around the clock. Simply always

Sincerely
Slotilda Customer Service Team


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Need urgent help and advice here how I should now proceed here !
I do not understand what my account has to do with that of another player and why it is now suddenly noticeable when paying out ! I'm an active player there for 1 year and feel just really screwed, sorry for the choice of words but otherwise I can not express it really!

I hope someone can give me a few tips what I have to do now 🙏🏻

Thanks a lot

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bruffl wrote on 08.01.2022 at 11:47: I have now repeatedly tried to upload the documents, then still hang in the queue.
Nothing happens by mail, no reply. Chat hard to reach...

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Chat started on 13 Jan 2022, 03:41 AM (GMT+0)

(03:41:13) *** Olaf joined the chat ***

(03:41:13) Olaf : Good morning

(03:41:16) *** Linda joined the chat ***

(03:41:17) Olaf: Visitor uploaded: Screenshot_2022-01-13-04-41-07-410_com.android.chrome.jpg URL: https://v2uploads.zopim.io/0/n/N/0nNNKmlVTmHKZJTsRAaOmt4Od923nrtK/d3936450def59de105ed34ae8e4d08e2655918fd.jpg Type: image/jpeg Size: 347236

(03:41:25) Linda: Hi Olaf, welcome to BoomBang VIP live chat. I'm Linda and I'm here to help you today.

(03:41:31) Olaf: I've been betting for two hours and I still have bonus credits

(03:42:16) Linda: One moment please, I'm looking into your account.

(03:42:25) Olaf: Visitor uploaded: Screenshot_2022-01-13-04-42-19-296_com.android.chrome.jpg URL: https://v2uploads.zopim.io/0/n/N/0nNNKmlVTmHKZJTsRAaOmt4Od923nrtK/2751668a6c6681ce8f7cd58728a20ccb7486571d.jpg Type: image/jpeg Size: 300328

(03:42:33) Olaf: Yes all right thanks Linda

(03:45:39) Linda: So I can see that you have to convert 142.80 in total.

(03:46:06) Olaf: As I said I already have over 3 thousand in use

(03:46:18) Linda: Have you placed bets over 5€?

(03:46:20) Olaf: The service is 40* the deposited balance

(03:46:28) Olaf: No, max 2 euro

(03:47:17) Olaf: Visitor uploaded: Screenshot_2022-01-13-04-46-52-601_com.android.chrome.jpg URL: https://v2uploads.zopim.io/0/n/N/0nNNKmlVTmHKZJTsRAaOmt4Od923nrtK/11aefaef7065318752219d4c5cd400373da45764.jpg Type: image/jpeg Size: 216319

(03:47:34) Linda: Great thanks. One moment please, I'll check your account.

(03:48:22) Olaf: Thank you very much

(03:50:22) Linda: One moment please

(03:50:31) Olaf: Gladly

(03:50:34) Olaf: Gladly

(03:52:43) Olaf:

(03:52:50) Linda: Thank you. One moment please

(03:53:42) Olaf: Oki

(03:54:56) Linda: So Olaf, as I can see you have already converted 142.80. In total you have to convert 1500€, after that the money becomes real money.

(03:55:22) Olaf: What? I have been playing for 4 hours

(03:55:42) Olaf: Bet between 20 cents to 2 euros and have only converted 172 euros ???

(03:56:25) Olaf: And my dear Linda, 10 minutes ago according to your statement

(03:56:31) Olaf: " Linda So I can see that you have to bet a total of 142.80. "

(03:57:11) Linda: Sorry I don't quite understand the last sart

(03:57:14) Linda: What do you mean exactly?

(03:57:19) Linda: sentence*

(03:57:29) Olaf: You wrote this 10 minutes ago

(03:57:40) Olaf: That I still lack 172 Euro turnover to the real money

(03:57:48) Linda: Ah sorry. That was my mistake.

(03:58:00) Olaf: And now you have written to me that I have only 172 euros turnover

(03:58:01) Linda: The 142.80 is what you have converted and not what you have to convert.

(03:58:21) Linda: You have to convert the Deposit so 30€ x 50 = 1500

(03:58:44) Olaf: I have bet over 2400 euros since the deposit.

(03:59:03) Olaf: As you can also see from the picture I sent you

(03:59:49) Olaf: Bets 2257,20 € Wins 3798,42 € Total 1541,22 €

(04:00:01) Olaf: Visitor uploaded: Screenshot_2022-01-13-04-59-43-151_com.android.chrome.jpg URL: https://v2uploads.zopim.io/0/n/N/0nNNKmlVTmHKZJTsRAaOmt4Od923nrtK/ee8dd9ce876a9e845a22e914fe68973d41f99e9f.jpg Type: image/jpeg Size: 251030

(04:01:23) Linda: Yes, but you bet the total. In the conversion only the Bonus money counts, the bets with real money are not counted. I'm sorry, you have to bet a total of 1500€, so at the moment you have to bet 14857,20€

(04:02:51) *** Olaf left the chat ***

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Milo1 wrote on 13.01.2022 at 08:28: Then you have played games that do not contribute to the conversion. Would be my thought on that right now 🤔

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GamblerK795 wrote on 11.02.2022 at 17:57: With me exactly the same, first they wanted ne series of documents, which I have submitted all, then they wanted a benefit notice from the job center until December 2021, I have submitted, now they want a benefit notice until February 2022, although I have paid in January and the money for this Deposit have already proven, this is such a sick rip-off casino, they have even slapped me a limit of 200 euros pure so that I currently have 307 euros on it with which I can not even play

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