i am a Platin player at platin casino.
Yesterday the support had credited me 50€ credit with wager 15x and. max cashout.
I played my way up to over 10,000€.
Today in the morning I wanted to convert it and have now suddenly only 500€?
I do not understand why because at the credit stood yes the 10,000 there as you can see in the pictures.
What is ws for possibility, I am devastated if I do not get the money.
markuswenger10 wrote on 11/02/2021 at 10:33: Hello I have the following problem,
i am a Platin player at platin casino.
Yesterday the support had credited me 50€ credit with wager 15x and. max cashout.
I played my way up to over 10,000€.
Today in the morning I wanted to convert it and have now suddenly only 500€?
I do not understand why because at the credit stood yes the 10,000 there as you can see in the pictures.
What is ws for possibility, I am devastated if I do not get the money.
Thanks
Looks bad unfortunately. Since no Deposit offers almost always have a max cashout
And are mostly limited to 100€. In your case but on 500€.
Does not matter how much you have on the account, if it comes to payout, restgeld is simply deducted
This post has been translated automatically
Anonym
Former Member
Support bonus
11th Feb. 2021, at 11:21 am CET#3
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Liked this post: Anonym
markuswenger10 wrote on 11/02/2021 at 10:33: Hello I have the following problem,
i am a Platin player at platin casino.
Yesterday the support had credited me 50€ credit with wager 15x and. max cashout.
I played my way up to over 10,000€.
Today in the morning I wanted to convert it and have now suddenly only 500€?
I do not understand why because at the credit stood yes the 10,000 there as you can see in the pictures.
What is ws for possibility, I am devastated if I do not get the money.
Thanks
You have made 500 euros from nothing. Be happy about it and forget the other.
Play in the future with such a bonus slower and now be happy about the 500 € is better than nothing and considering that you had no investment it is even better
Of course it is extremely annoying but unfortunately can not change
Try now but please do not again with cash so a win on cramp to achieve that will go with pretty high probability in the pants
Klempo77 wrote on 11/02/2021 at 11:10 AM
Looks bad unfortunately. Since no Deposit offers almost always have a max cashout
And are mostly limited to 100€. But in your case to 500€.
Is no matter how much you have on the account, when it comes to payout, restgeld is simply deducted.
gamble1 wrote on 11.02.2021 at 11:28 am: You write yourself with max. cashout
Play in the future with such a bonus slower and now be happy about the 500 € is better than nothing and considering that you had no investment it is even better
Of course it is extremely annoying but unfortunately can not change
Try now but please do not again with cash so a win on cramp to achieve that will go with pretty high probability in the pants i
Maybe there is a way to credit me the money again.
markuswenger10 wrote on 11/02/2021 at 10:33 am: Hello I have the following problem,
i am a Platin player at platin casino.
Yesterday the support had credited me 50€ credit with wager 15x and. max cashout.
I played my way up to over 10,000€.
Today in the morning I wanted to convert it and have now suddenly only 500€?
I do not understand why because at the credit stood yes the 10,000 there as you can see in the pictures.
What is ws for possibility, I am devastated if I do not get the money.
Thanks
Don't they have the new rules there? How else do you play your way up from 50 € to 10.000 €?
Leave the money on and wait for tournaments or Quickspin tokens.
Alternatively, you can try delayed bonus round or collecting hearts or similar but can get locked out altogether.
Support bonus
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i am a Platin player at platin casino.
Yesterday the support had credited me 50€ credit with wager 15x and. max cashout.
I played my way up to over 10,000€.
Today in the morning I wanted to convert it and have now suddenly only 500€?
I do not understand why because at the credit stood yes the 10,000 there as you can see in the pictures.
What is ws for possibility, I am devastated if I do not get the money.
Thanks
This post has been translated automatically
Support bonus
Nobody has liked this post so far
Looks bad unfortunately. Since no Deposit offers almost always have a max cashout
And are mostly limited to 100€. In your case but on 500€.
Does not matter how much you have on the account, if it comes to payout, restgeld is simply deducted
This post has been translated automatically
Support bonus
Liked this post: Anonym
You have made 500 euros from nothing. Be happy about it and forget the other.
This post has been translated automatically
Support bonus
Nobody has liked this post so far
Play in the future with such a bonus slower and now be happy about the 500 € is better than nothing and considering that you had no investment it is even better
Of course it is extremely annoying but unfortunately can not change
Try now but please do not again with cash so a win on cramp to achieve that will go with pretty high probability in the pants
This post has been translated automatically
Support bonus
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Is there really no way to get the money?
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Support bonus
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Maybe there is a way to credit me the money again.
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Support bonus
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You can only ask if you get something more out of goodwill because you are a good customer but you have no right to it
Max. cashout's are regulated in the AGB's and completely justified that can handle each casino differently
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Support bonus
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Don't they have the new rules there? How else do you play your way up from 50 € to 10.000 €?
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Support bonus
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No they do not
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Support bonus
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Alternatively, you can try delayed bonus round or collecting hearts or similar but can get locked out altogether.
This post has been translated automatically