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VegaDream Casino: [resolved] Refusal of payment due to alleged violation of terms and conditions

Topic created on 05th Jun. 2023 | Page: 1 of 1 | Answers: 6 | Views: 942
Daywalker17

[resolved] Refusal of payment due to alleged violation of terms and conditions

5th Jun. 2023, at 07:22 pm CEST#1
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On 02.06.2023 I made a Deposit of 300€ with a 20% turnover-free bonus and played with the total 360€ and came up to 733€. Then I made a withdrawal request for the real money in the amount of 673€ and confirmed that thus also the bonus is canceled. All bets up to this point were below the 4€ limit. Today on 05.06.2023, so 3 days later, the withdrawal was not yet processed and instead of a new deposit I canceled the withdrawal of 673 € to play with this real money. Since I have now partially played with stakes of 6€ and have come to a winning sum of 1296€, which I have requested again for payment. This sum was canceled again within a short time and in my account are now the originally deposited 300€, because I would have violated the terms and conditions, because I would have made bets of over 4€ with an active bonus. Since I had to explicitly confirm the cancellation of the bonus with the first withdrawal request, from my point of view no active bonus can have existed when I made the higher bets. Do I see something wrong or are there chances to get my wins?

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gamble1
Legend

[resolved] Refusal of payment due to alleged violation of terms and conditions

5th Jun. 2023, at 10:58 pm CEST#2
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Ask the dear Sabine sounds strongly like "Casino stands on the hose"

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Anonym

[resolved] Refusal of payment due to alleged violation of terms and conditions

6th Jun. 2023, at 02:20 am CEST#3
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gamble1 wrote on 05.06.2023 at 22:58: Ask the dear Sabine sounds strongly like "Casino stands on the hose" to

Well shouldn't he have paid out the win first ?

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LuckyNoob
Rookie

[resolved] Refusal of payment due to alleged violation of terms and conditions

6th Jun. 2023, at 02:36 am CEST#4
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Liked this post: Avatar von Max_Bet Max_Bet

Gigi55 wrote on 06.06.2023 at 02:20:

Well shouldn't he have paid out the win first ?

That's how I see it too. The bonus deal (transaction) was not yet completed.

They could have demanded umpteen documents and as long as the money would have been in limbo.

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gamble1
Legend

[resolved] Refusal of payment due to alleged violation of terms and conditions

6th Jun. 2023, at 11:57 am CEST#5
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Gigi55 wrote on 06.06.2023 at 02:20:

Well shouldn't he have paid out the win first ?

Actually irrelevant because on the one hand Bonus money was canceled and on the other hand there is no max cashout

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Daywalker17

[resolved] Refusal of payment due to alleged violation of terms and conditions

6th Jun. 2023, at 12:21 pm CEST#6
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gamble1 wrote on 06/06/2023 at 11:57 AM:

Actually irrelevant since on the one hand Bonus money was canceled and on the other hand no max cashout is available

I hope you're right, it's at least already passed on the support. Now it is called wait and see.

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Sabine
Experienced

[resolved] Refusal of payment due to alleged violation of terms and conditions

25th Jul. 2023, at 01:34 pm CEST#7
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Since the TE has violated the bonus conditions, I will mark the thread as solved and close it.

This thread was closed

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