Again and again you have to go to the chat and have the transfer posted manually - the next day the money is still on the player account. Then it goes again in the chat to remind. It is simply frozen the account without warning because you get a mail from support where you have to prove exactly where the money comes from to play. (Here a statement and a salary statement is required). One notices only at the withdrawal that the account is frozen and deposits no longer work. Withdrawals are stopped without prior notice until you submit all documentation.
I honestly don't think it's a good idea - at least you could be informed about this
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12th Jan. 2019, at 04:31 pm CET#72
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Fortuna-III wrote on 12/01/2019 at 15:56: Again and again you have to go to the chat and have the transfer posted manually - the next day the money is still on the player account. Then it goes again in the chat to remind. It is simply frozen the account without warning because you get a mail from support where you have to prove exactly where the money to play comes from. (Here a statement and a salary statement is required). One notices only at the withdrawal that the account is frozen and deposits no longer work. Withdrawals are stopped without prior notice until you submit all documentation.
I honestly don't think it's a good idea - at least you could be informed about this.
i have now already made 2 withdrawals at Slottyvegas
1. 200 Euro
1. 55 euro
The money is gone from the player's account within 1 hour at the LATEST, and on the account in 2 working days...
Simply as a reference that it also goes
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12th Jan. 2019, at 04:34 pm CET#73
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Fortuna-III wrote on 09/01/2019 at 21:05
They send something like that by mail:
As a betting operator licensed and regulated by the Malta Gaming Authority (MGA), we have a licensing obligation to know that the source of the funds that customers use to play with us is legitimate
Therefore, at times when certain limits and thresholds are reached it may become necessary for us to ask customers to provide evidence to confirm the source(s) of funds they use.
We do appreciate this may be the first time you have been asked this question, but it is a clear licensing requirement from the MGA and part of EU legislation
SlottyVegas is not alone in seeking this type of information from customers, and it is likely that other betting operators will also request this information from you when your spend/play reaches equivalent levels.
What we would require in this regard is the following:
- A statement noting your primary source of income - ex: Salary / Investments / Inheritance / Savings / etc
- Documentation evidencing your stated Source of Funds from which Casino deposits stem - ex: Bank account showing incoming salary credits / Dividends from investments crediting your bank account / Transfer of inheritance funds / etc
I thank you in advance for your co-operation and do not hesitate to contact me should you have any questions.
What you show there can be seen before Verification
I find it rather laudable when they even make you aware again by mail !
I have been verified for a long time. What do you mean by laudable? The freezing of the account and withdrawals?
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Fortuna-III wrote on 01/12/2019 at 19:52
Verified I have been for a long time. What do you mean by commendable? The freezing of the account and withdrawals?
Be glad that they want to look at many or very high deposits, whether you can afford it at all, or just make nen bunch of Debt
I think they certainly do not at 50-100 euros a month
Just be glad that if you have a lot or very high deposits they want to see if you can afford it at all, or are just running up a bunch of Debt
I think they certainly do not at 50-100 euros a month.
So Danny94 quite honestly. I have so far 650€ paid in and 2,800€ paid out. It would not surprise me if I had already deposited several thousand EUR but at these amounts - something strange. I have not had this at any casino so far. In itself, I even think it's good that there is a control but not in this way. If I had not asked several times in the chat, nothing would have happened at all. They would have kept the money if I had not sent additional documents. What do you think with how many people nothing more comes. The casino can then be right - they just keep the money.
i can 1. speak from my own experience
i think there can always be problems.
A little exaggerated now but:
It must have only one employee no Bock, evtl newly hired
The should tell you everything, then the smoking break has come between, or feier abend, no longer communicated for the colleague and so it has gone down
I think everyone here knows it from work, as soon as people are behind it, what can go wrong
also to be stalled at payouts, everything comes from the boss floor, the employee must then take the blame, if you wait 5 days
Is not so that the support now laughs in the face. He just does his job. Since chats are evaluated, he can nod times honestly say: "This is now 5 days around, so that you hopefully play it again"
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I honestly don't think it's a good idea - at least you could be informed about this
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i have now already made 2 withdrawals at Slottyvegas
1. 200 Euro
1. 55 euro
The money is gone from the player's account within 1 hour at the LATEST, and on the account in 2 working days...
Simply as a reference that it also goes
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What you show there can be seen before verification
I find it rather laudable when they make you even once again by mail attention!
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I have been verified for a long time. What do you mean by laudable? The freezing of the account and withdrawals?
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Be glad that they want to look at many or very high deposits, whether you can afford it at all, or just make nen bunch of Debt
I think they certainly do not at 50-100 euros a month
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I can not confirm this.
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So Danny94 quite honestly. I have so far 650€ paid in and 2,800€ paid out. It would not surprise me if I had already deposited several thousand EUR but at these amounts - something strange. I have not had this at any casino so far. In itself, I even think it's good that there is a control but not in this way. If I had not asked several times in the chat, nothing would have happened at all. They would have kept the money if I had not sent additional documents. What do you think with how many people nothing more comes. The casino can then be right - they just keep the money.
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i do not want to shit smart Or but sonnst what
i can 1. speak from my own experience
i think there can always be problems.
A little exaggerated now but:
It must have only one employee no Bock, evtl newly hired
The should tell you everything, then the smoking break has come between, or feier abend, no longer communicated for the colleague and so it has gone down
I think everyone here knows it from work, as soon as people are behind it, what can go wrong
also to be stalled at payouts, everything comes from the boss floor, the employee must then take the blame, if you wait 5 days
Is not so that the support now laughs in the face. He just does his job. Since chats are evaluated, he can nod times honestly say: "This is now 5 days around, so that you hopefully play it again"
I've had only good experiences so far.
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