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Slotmagie: [solved] Slot magic problem (Page 2)

Topic created on 15th Sep. 2023 | Page: 2 of 4 | Answers: 50 | Views: 4,068
Dan7ela
Amateur

[solved] Slot magic problem

2nd Oct. 2023, at 01:09 pm CEST#16
1 Like

Liked this post: Avatar von MeMeMe89 MeMeMe89
That's bad, I hope that clears up soon for the good for you

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Pat1991
Top Member

[solved] Slot magic problem

2nd Oct. 2023, at 01:09 pm CEST#16
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Now stay calm and keep my remaining 30 euros safe. Always hit the 24-hour lock button, right?

Dude. If there's one thing I hate, it's this.

Gambling is already nerve-wracking and loss-making enough, so I don't need this crap as well.

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Donnie
Expert

[solved] Slot magic problem

2nd Oct. 2023, at 01:30 pm CEST#17
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Chrissy89 wrote on 02/10/2023 at 13:02:

No I am definitely not a money launderer. Hahaha

My Paysafe account was also terminated without a reason. They couldn't tell me themselves why. I only used it for gambling.

I've also asked them with a laugh smilie if I have to send a photo of me with a handstand and a bank statement between my teeth.

I have sent them every imaginable thing. It is always the same.

Now the problem is that at Dundle.de you can only log in with your email address. Verification also only from the email address. There are no data.

By the way to @Donnie
TEAM Gamble Joe has already written to them. Answer was: You can not comment on the case.

By the way, it is about 1100€
If it were only 100 I would save me denk the stress.

I keep you up to date dear greetings.

The 100€ + X fees refer SlotMagie, because they have already received the Deposit of 1000€. There are also arrogant, undiscerning people at casinos. You see, no comment was the answer. Nevertheless, there will be scope to simply transfer you the payout, they are unlikely to lose the license because of it. It's just plain SHAME

But you could also go unconventional and just buy you Paysafe cards and give them back to you

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MeMeMe89
Rookie

[solved] Slot magic problem

2nd Oct. 2023, at 01:52 pm CEST#18
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Donnie wrote on 02/10/2023 at 13:30:
The 100€ + X fees refer to slot magic, because they have already received the Deposit of 1000€. There are also arrogant, undiscerning people at casinos. You see, no comment was the answer. Nevertheless, there will be scope to simply transfer you the payout, they are unlikely to lose the license because of it. It's just plain SHAME

But you could also go unconventional and just buy you Paysafe cards and give them back to you


It's been chicanery for a long time with this case.

Look I have sent them again and again emails that were ignored or where only a standard message: because of patience they hear from us got. In the mails I have always asked which documents are still needed. Then what is rejected and then accepted.

Did I then click on payment of 1100 euros came a cancellation ocuments are missing. Yes why not before? Why only when I click on payment. I ask and ask and there are just impossible demands that certainly have nothing to do with authorities.

I had to submit documents of which I did not even know before that there is such a thing.
Strangely enough, the documents they need new always comes just before the weekend.

I would understand that I want to gamble the money... but no I can not play because my account is blocked.

I also have to wait 4-5 days until this other department what of with new wants. So nothing with 24 or 48 hours.


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Falko
Icon

[solved] Slot magic problem

2nd Oct. 2023, at 03:05 pm CEST#19
1 Like

Liked this post: Avatar von MeMeMe89 MeMeMe89

Chrissy89 wrote on 02/10/2023 at 13:52:


It's been with the case harassment for a long time.

Look I have sent them again and again emails that were ignored or with dennen only a standard message: because of patience they hear from us got. In the mails I have always asked which documents are still needed. Then what is rejected and then accepted.

Did I then click on payment of 1100 euros came a cancellation ocuments are missing. Yes why not before? Why only when I click on payment. I ask and ask and there are just impossible demands that certainly have nothing to do with authorities.

I had to submit documents of which I did not even know before that there is such a thing.
Strangely enough, the documents they need new always comes shortly before the weekend.

I would understand that I want to gamble the money... but no I can not play because my account is blocked.

I also have to wait 4-5 days until this other department what of with new wants. So nothing with 24 or 48 hours.



Slot magic is also listed here. Maybe the manager could send a sign of life here in the thread and look at it personally. Lasts now already ne quite a while at the trouble. From other casinos listed here, the managers often reported when it came to payout difficulties and then found mostly a satisfactory solution. Maybe write privately to a mod who then contacts this casino.

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Donnie
Expert

[solved] Slot magic problem

2nd Oct. 2023, at 03:14 pm CEST#20
1 Like

Liked this post: Avatar von MeMeMe89 MeMeMe89

Falko wrote on 02.10.2023 at 15:05:

Slotmagie is also listed here. Maybe the manager could send a sign of life here in the thread and look at it personally. Lasts now already ne whole while at the trouble. From other casinos listed here, the managers often reported when it came to payout difficulties and then usually found a satisfactory solution. Maybe write privately to a mod who then contacts this casino.

It has already tried, but contact person has replied with "No comment" if I understood correctly

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MeMeMe89
Rookie

[solved] Slot magic problem

2nd Oct. 2023, at 04:42 pm CEST#21
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So GamleJoe team checked with slot magic for me and got the following answer:

After internal consultation, we can unfortunately not currently pass on any information about the case described. However, our team is in communication with the customer, should she have any further questions, please contact us as usual at mailto:support@slotmagie.de . I am sorry that I cannot help directly in this case. 09/25/2023 - 09:38 AM

Gamble Joe team has waited almost a week for the answer from Denn.

So: just talked again with the Live Chat that is slowly really chicanery. The strive to clarify the fast. Let's see what comes out.

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MeMeMe89
Rookie

[solved] Slot magic problem

24th Oct. 2023, at 09:35 am CEST#22
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Hello dear ones,
Now 3 weeks have passed again and I have not received my money from Slotmagie.

Like a boss... they want bank statements from me from my cancelled paysafcard account.
They want me to contact support and ask for those.
This support simply does not answer for 3 weeks. After 2 mails and 1 phone call I just don't get any account statements.

(The Dundle.de stuff they suddenly no longer need)

The screenshots I have submitted 50 piece they can not use so in the form.

Always something new.

They don't want account statements from my credit union.

No matter what I offer them, they only want what is impossible as with Dundle.
When the support of Dundle.de answered that they do not give such information about their customers and I sent the screenshots was suddenly done.

I am eigtl already giving up.

I don't want to contact licensing offices and deal with the licensing authorities.

Everything was too much for me now.

If there is something new I'll keep you up to date.

Love greetings

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MisterL
Expert

[solved] Slot magic problem

24th Oct. 2023, at 04:59 pm CEST#23
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play away 150 again and you'll have made a win too

who pays because 1000 euros in German regulated casino a nice stupid

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rcore
Experienced

[solved] Slot magic problem

24th Oct. 2023, at 06:24 pm CEST#24
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Chrissy89 wrote on 09/15/2023 at 12:22 pm: Hello dear ones,
My second entry in 24 hours.

It's about the following:
Since my Paysafe account was blocked on 06.09 I tried my money as soon as possible to bring where I was sure that I get paid out.

I deposited 1000€ at Slotmagie.
From the 1 times convert rule I knew nothing.
Well, after my withdrawal request was canceled I have then converted 1 times and even won 100 euros in addition.

Now the SlotMagie team has of course a suspicion and has of me a completed questionnaire / tax return etc eingefodert. Have everything until 08.09.23 submitted and waiting now.

Problem is of course they want to pay me if already then the money only on paysafe. But the paysafe has been canceled to me.

How should I clarify the now? Livechat and support write for 7 days that my request is checked in another department and I should have patience.

Sure was stupid of me so an action. Money laundering suspected at 1000 Deposit and want to pay out directly. But I did not know that is checked directly so.

Do I get my money from Slot Magic no more?
Wielange they check the something?
Does anyone have similar experiences?


With Novoline the same was absolutely no problem.

Love greetings

Hi


Have a few questions:

1. For what reason did Paysafecard cancel your account? I read this here lately often times.
2. What kind of questionnaire, especially bzg. tax return ??
3. Can't a receipt be sent by email when buying PSC on Dundle? I am from time to time at aufladen.de and you can have such an additional delivered after the purchase.

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Toastbrot
Amateur

[solved] Slot magic problem

25th Oct. 2023, at 11:09 am CEST#25
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Liked this post: Avatar von Max_Bet Max_Bet, Avatar von Saphira Saphira
MisterL wrote on 24.10.2023 at 16:59: verspiel but again 150 then se have also made a win

who pays 1000 euros in German regulated casino a nice stupid

As far as I have heard the case, the 1000 euros were deposited out of panic because she has received an email that her paysafe account is blocked / investigated. I don't want to get stuck on it but the money came from an unlicensed casino where she had won as far as I remembered her post. Stupidly, you then in panic just quickly deposited 1000 euros at Slot Magic to secure the money from the paysafe account and directly without converting the money then tried to pay out again. And here probably ring the alarm bells because with such a sum and the direct payout desire the suspicion of money laundering in the casino just comes up. That is why the min 1x convert rule exists so that this is not simply possible. What makes the whole thing complicated in my opinion now is the fact that you have to prove or should prove from which source the money comes, therefore the requirement for the paysafe account statements. But since the account is closed according to her, she can not get them.


And if I now spin the whole thing further then she will get these statements also come no further, because this money comes from a non-licensed casino and as stupid as this sounds now in the broadest sense can be interpreted so that just exactly such a thing has happened here. Money that was won in a casino banned in DE so not quite clean is deposited there to get it clean... I am aware that was never the intention of her nevertheless I believe that this in panic there quickly Deposit there and the direct attempt to pay out her then so could be interpreted.

Therefore I consider the case more complicated than one should think at first. I hope that she somehow gets it but I think it will be very difficult.

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Langhans
Expert

[solved] Slot magic problem

25th Oct. 2023, at 11:36 am CEST#26
1 Like

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MisterL wrote on 24.10.2023 at 16:59: beautifully stupid

beautifully out of place seems to me to call third parties stupid without knowing the thematic origin as well as course of events because you don't feel like reading

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gamble1
Legend

[solved] Slot magic problem

25th Oct. 2023, at 11:56 am CEST#27
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eloquente wrote on 09/24/2023 at 8:23 pm:

Well King Billy has just unfortunately no German license and is therefore according to the law "illegal gambling". I also think that paysafe has therefore the account probably blocked because they are just afraid that with toleration they make themselves punishable and they prefer to play it safe...


I keep my fingers crossed that you somehow find a solution with the support

I do not believe PSC also wants to earn something and they will soon no longer advertise the casinos but payments by Skrill card (Skrill=PSC) go even with Platin although the cooperation was terminated


The will not dump all their sources I think wait because they think this junk license will not last long anyway soon there's a bang and people wake up to the fact as one leaves the GGL hanging under the motto "We do not handle player complaints" accelerate the whole thing even because so the license has lost the last positive aspect if the casinos can continue just as under the MGA

In the end, there is not much left except a Player protection that you can also have in other countries and indeed a lock only with the difference that we have such stupid limits on it

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Pat1991
Top Member

[solved] Slot magic problem

25th Oct. 2023, at 12:11 pm CEST#28
1 Like

Liked this post: Avatar von MeMeMe89 MeMeMe89
The German system is not even that stupid, apart from the way too high tax, deployment restrictions and the 5 seconds rule.

Centralized blacklists are a good thing, as is a global Deposit limit, although that could be more flexible.

What might be an idea would be to use the central database for verifications as well. Then casinos could keep their own compliance team to a minimum and no longer have bullshit excuses to deny paperwork payouts

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rcore
Experienced

[solved] Slot magic problem

25th Oct. 2023, at 12:20 pm CEST#29
1 Like

Liked this post: Avatar von Toastbrot Toastbrot
eloquente wrote on 10/25/2023 at 11:09 am:
As far as I can tell the 1000 Euro was deposited out of panic because she got an email that her paysafe account is blocked/investigated. I don't want to get stuck on it but the money came from an unlicensed casino where she had won as far as I remembered her post. Stupidly, you then in panic just quickly deposited 1000 euros at Slot Magic to secure the money from the paysafe account and directly without converting the money then tried to pay out again. And here probably ring the alarm bells because with such a sum and the direct payout desire the suspicion of money laundering in the casino just comes up. That is why the min 1x convert rule exists so that this is not simply possible. What makes the whole thing complicated in my opinion now is the fact that you have to prove or should prove from which source the money comes, therefore the requirement for the paysafe account statements. But since the account is closed according to her, she can not get them.


And if I now spin the whole thing further then she will get these statements also come no further, because this money comes from a non-licensed casino and as stupid as this sounds now in the broadest sense can be interpreted so that just exactly such a thing has happened here. Money that was won in a casino banned in DE so not quite clean is deposited there to get it clean... I am aware that was never the intention of her nevertheless I believe that this in panic there quickly Deposit there and the direct attempt to pay out her then so could be interpreted.

Therefore I consider the case more complicated than one should think at first. I hope that she will get it somehow but I think it will be very difficult.

Hi


Thanks for the explanation.

Yes, that makes perfect sense and sounds like an unfortunate chain of unfortunate events and rash actions.

In any case, PSC also seems to be very thuggish and doesn't hesitate to act. If PSC doesn't play along and can fill the missing gap in the chain of evidence, I think it's pretty hopeless. In the end, the only thing that will help is a lawyer. But then you have to consider whether the costs and effort are worth it. And what else would come in terms of taxes. Whereby the latter should not be so bad. It is not about 100 thousand. And it would certainly not go to jail. But in the worst case, the lawyer would still hold out his hand, even if there was nothing to get. But there I do not know myself. But if the casino, in which she had won the amount, was not legally approved, the money is basically not hers. I would bury it.

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