[solved] Platin has locked the account after withdrawal request
8th Jan. 2022, at 08:51 pm CET#1
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Hello dear community,
I deposited once in December from my daughter's account (minor) and yesterday from my own and also made a win of just under 1000€. This I now wanted to withdraw, then got an email that they still need documents from the account holder. Have turned this morning to the support, which then told me that they only need the birth certificate and the payment receipt from the Deposit of my daughter's account. I then uploaded them, the birth certificate was confirmed but the receipt was not. Now I wanted to pay out again and got the message that my account is blocked. Again I contacted chat support who could not or would not help me and referred me to the email which I did not get.
What can I do and what are the chances that my win will not be cancelled? Have also played without a bonus and play there for a very long time and was otherwise always very satisfied with the casino.
Anni3112 wrote on 08.01.2022 at 20:51: Hello dear community,
I deposited once in December from my daughter's account (minor) and yesterday from my own and also made a win of just under 1000€. This I now wanted to withdraw, then got an email that they still need documents from the account holder. Have turned this morning to the support, which then told me that they only need the birth certificate and the payment receipt from the Deposit of my daughter's account. I then uploaded them, the birth certificate was confirmed but the receipt was not. Now I wanted to pay out again and got the message that my account is blocked. Again I contacted chat support who could not or would not help me and referred me to the email which I did not get.
What can I do and what are the chances that my win will not be cancelled? Have also played without a bonus and play there for a very long time and was otherwise always very satisfied with the casino.
Thanks a lot!
why do you deposit with your underage daughter's account?
[solved] Platin has locked the account after withdrawal request
9th Jan. 2022, at 02:00 pm CET#3
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This was not intentional, since I have my and her account together in online banking, I just pressed continue without changing the account. I also noticed only later. Shit happens 🤷🏼♀️
I have already turned to Caro. Am through various reports here on them become aware. But thanks for the Tip anyway. 😊
[solved] Platin has locked the account after withdrawal request
9th Jan. 2022, at 02:35 pm CET#4
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Anni3112 wrote on 09.01.2022 at 14:00: That was not intended, since I have my and her account together in online banking, I just pressed continue without changing the account. Didn't notice until later either. Shit happens 🤷🏼♀️
I have already turned to Caro. Am through various reports here on them become aware. But thanks for the Tip anyway. 😊
Puh that's times sick I think your main problem should be the point with the underage there usually go to all casinos the alarm bells because that can cost the license in the worst case
I would also advise you to turn to Caro and try to convey the casino that you have made the deposits I think they must be clearly shown that not your child has gambled there you should still adjust to an explanation
[solved] Platin has locked the account after withdrawal request
9th Jan. 2022, at 04:43 pm CET#5
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I can prove to them that I am the authorized representative for the account and they also have the birth certificate of the little one. They should also be clear that you can operate with 3 years in the normal case, not yet a cell phone or similar 😅🙈
[solved] Platin has locked the account after withdrawal request
9th Jan. 2022, at 06:29 pm CET#6
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Anni3112 wrote on 09.01.2022 at 16:43: I can prove everything to them that I am an authorized representative and they also have the birth certificate of the little one. They should also be clear that you are 3 years in the normal case, can not yet operate a cell phone or similar 😅🙈
I'm waiting for an answer from Caro first
Then Caro should be able to solve this for sure
Platin is usually so as I have noticed very accommodating with I call it times first offenders with wrong payment method
Nevertheless, you have to say even if it should end disadvantageously for you it was unfortunately your mistake therefore please pay attention in the future to rather look once more like such problems to get
[solved] Platin has locked the account after withdrawal request
9th Jan. 2022, at 06:36 pm CET#7
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Thanks, but as in the post above, I made the win with the Deposit from my account so why would they withhold that? From my little one's account the deposit was around mid-December and I "gambled" it away for no win.
[solved] Platin has locked the account after withdrawal request
Nobody has liked this post so far
I deposited once in December from my daughter's account (minor) and yesterday from my own and also made a win of just under 1000€. This I now wanted to withdraw, then got an email that they still need documents from the account holder. Have turned this morning to the support, which then told me that they only need the birth certificate and the payment receipt from the Deposit of my daughter's account. I then uploaded them, the birth certificate was confirmed but the receipt was not. Now I wanted to pay out again and got the message that my account is blocked. Again I contacted chat support who could not or would not help me and referred me to the email which I did not get.
What can I do and what are the chances that my win will not be cancelled? Have also played without a bonus and play there for a very long time and was otherwise always very satisfied with the casino.
Thanks a lot!
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[solved] Platin has locked the account after withdrawal request
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krabbe666
why do you deposit with your underage daughter's account?
otherwise ask here Caro that can help you further
https://www.gamblejoe.com/profil/caro/
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[solved] Platin has locked the account after withdrawal request
Nobody has liked this post so far
I have already turned to Caro. Am through various reports here on them become aware. But thanks for the Tip anyway. 😊
This post has been translated automatically
[solved] Platin has locked the account after withdrawal request
Liked this post: Anonym
Puh that's times sick I think your main problem should be the point with the underage there usually go to all casinos the alarm bells because that can cost the license in the worst case
I would also advise you to turn to Caro and try to convey the casino that you have made the deposits I think they must be clearly shown that not your child has gambled there you should still adjust to an explanation
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[solved] Platin has locked the account after withdrawal request
Nobody has liked this post so far
I'm waiting for an answer from Caro
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[solved] Platin has locked the account after withdrawal request
Liked this post: Anonym
Then Caro should be able to solve this for sure
Platin is usually so as I have noticed very accommodating with I call it times first offenders with wrong payment method
Nevertheless, you have to say even if it should end disadvantageously for you it was unfortunately your mistake therefore please pay attention in the future to rather look once more like such problems to get
Keep your fingers crossed
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[solved] Platin has locked the account after withdrawal request
Nobody has liked this post so far
Now it is first wait and see 🤷🏼♀️ drink tea 🤷🏼♀️
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[solved] Platin has locked the account after withdrawal request
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garfield68
Problem solved, thread closed.
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[solved] Platin has locked the account after withdrawal request
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garfield68
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