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Platincasino: [solved] Platincasino cancels my bonus winnings (Page 2)

Topic created on 04th Oct. 2022 | Page: 2 of 2 | Answers: 18 | Views: 1,600
gamble1
Legend

Caro wrote on 10/04/2022 at 12:39 pm: Hey FesiRnB, just forwarded your thread to the manager! I'll get back to you as soon as I get a feedback.

And there it is already lightning fast as always

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FesiRnB
Caro wrote on 10/04/2022 at 12:39 pm: Hey FesiRnB, just forwarded your thread to the manager! I'll get back to you as soon as I hear back.

thanks a lot, that's super nice of you

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frapi07
Expert

gamble1 wrote on 04.10.2022 at 12:38 pm
I can understand but if you now look at the paragraph one above where the TE has written it is very likely a mistake and then I stick to it if the game is not on the list is Platin's own fault and not the TE


I would but here not even malicious intent I think they know nothing about it and have just seen high stakes and therefore I would really say write times Caro whether they can please clarify for you

I think you will get your money back because no rule can be interpreted in such a nonsensical way that it somehow makes sense here, especially since not all rounds were counted but only the rounds where no bet was made by winning or losing the Pot

Let's hope that it is a misunderstanding (possibly because the game is too new) and the TE gets his money back. I used to like to play such games and it would be really stupid not to be able to play them in the bonus. Even on 0.10 cents the pot goes to >5€

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gamble1
Legend

frapi07 wrote on 04.10.2022 at 12:50 pm

Let's hope that it is a misunderstanding (possibly because the game is too new) and the TE gets his money credited again. I used to like to play such games and it would be really stupid not to be able to play them in the bonus. Even on 0.10 cents the Pot goes to >5€

Yes, but Platin is accommodating the would have to see that the TE has done nothing wrong

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FesiRnB
frapi07 wrote on 04/10/2022 at 12:50 PM

Let's hope that it is a misunderstanding (possibly because the game is too new) and the TE gets his money credited again. I used to like to play such games and it would be really stupid not to be able to play them in the bonus. Even on 0.10 cents the Pot goes to >5€

Yes the game is not on the Blacklist, and I have done nothing wrong. It can only be a misunderstanding, otherwise it would be really bitter, is also about 1100 euro

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gamble1
Legend

FesiRnB wrote on 04/10/2022 at 13:17
Yes the game is not on the Blacklist, and I did nothing wrong. It can only be a misunderstanding, otherwise it would be really bitter, is also about 1100 euro

Do not worry Caro and the manager can sometimes work wonders

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FesiRnB
Thank you all so much just got my money back . I thank you all. 🙂🙂

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gamble1
Legend

FesiRnB wrote on 04/10/2022 at 14:42: Thank you all just got my money back . Thank you all so much 🙂🙂

Very good another problem solved Have fun with it

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Andre
Top Member
Since the thread creator has successfully received his money, I will close this thread

This thread was closed

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