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# Other Casinos #: Slotbox does not pay my rightful win

Topic created on 29th Oct. 2022 | Page: 1 of 1 | Answers: 6 | Views: 1,037
TommyE
I am a small Twitch Streamer who streams regularly, and with the content slots. Slotbox had a 100% bonus so I signed up there and deposited 100 euros. I ALWAYS play without a system, starting with 50 cents bet, and the higher I get, the higher the bet. The whole thing happened in the night from 9/22 to 9/23. I got up to over 800 euros relatively quickly with a small bet and then played Coils of Cash to 1.50, got free spins and hit 5000. I then switched to 5 euros because the wager was 7000 euros in total and played Gladiator Legends, where I then also hit 5000 euros in the free spins. The payout amount was 8500 euros in the end, without irgnedein system and without fraud. I requested a withdrawal and was asked to upload some documents for verification. All no problem and was approved. The withdrawal was approved, but about an hour later I received a mail in English saying that I had cheated and my account was blocked, so I do not have access to the evidence to say I did nothing wrong. My 100 euros were returned. For the casino, the issue is over, was also in the Live Chat afterwards without success. I am not given the opportunity to talk to anyone, for example, from the Fraud Department. I have really done nothing wrong. My win is simply withheld from me because I was extremely lucky. Afterwards, I also learned that this is a very questionable casino, where several accounts have already been suspended without giving any reason. And by the way, if the wager wasn't so high, I would never have won so much either. I have not violated any bonus conditions or used any system to convert the bonus. The casino simply does not want to pay out this high sum

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gamble1
Legend
Biggelow wrote on 10/29/2022 at 12:39: I am a small Twitch Streamer who streams regularly, and with the content Slots. Slotbox had a 100% bonus so I signed up there and deposited 100 euros. I ALWAYS play without a system, starting with 50 cents bet, and the higher I get, the higher the bet gets. The whole thing happened in the night from 9/22 to 9/23. I got up to over 800 euros relatively quickly with a small bet and then played Coils of Cash to 1.50, got free spins and hit 5000. I then switched to 5 euros because the wager was 7000 euros in total and played Gladiator Legends, where I then also hit 5000 euros in the free spins. The payout amount was 8500 euros in the end, without irgnedein system and without fraud. I requested a withdrawal and was asked to upload some documents for verification. All no problem and was approved. The withdrawal was approved, but about an hour later I received a mail in English saying that I had cheated and my account was blocked, so I do not have access to the evidence to say I did nothing wrong. My 100 euros were returned. For the casino, the issue is over, was also in the Live Chat afterwards without success. I am not given the opportunity to talk to anyone, for example, from the Fraud Department. I have really done nothing wrong. My win is simply withheld from me because I was extremely lucky. Afterwards, I also learned that this is a very questionable casino, where several accounts have already been suspended without giving any reason. And by the way, if the wager wasn't so high, I would never have won so much either. I have not violated any bonus conditions or used any system to convert the bonus. The casino simply does not want to pay out this high amount

Have you played any prohibited games? But I would not be surprised if not because when I read something in the terms and conditions that is half a science to gamble there


ix. Abuse of the welcome offer - This is the case when a player meets the following criteria: 1) He takes advantage of the welcome offer. 2) The average bet is more than €4 when the bonus is wagered. 3) The bets are focused on high Variance games. 4) He tries to withdraw bonus winnings after meeting the Wagering requirements without wagering the Deposit amount 2 times with funds that are not linked to a bonus

Which casino requires one if the bonus is already converted again to convert the deposit amount twice and on the other hand the allow max. 5 € to convert but if someone plays mainly with over 4 € he falls in there

This sounds very much like a hustle such conditions are really stupid

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Krabbenburger
Experienced

Biggelow wrote on 10/29/2022 at 12:39: I am a small Twitch Streamer who streams regularly, and with the content Slots. Slotbox had a 100% bonus so I signed up there and deposited 100 euros. I ALWAYS play without a system, starting with 50 cents bet, and the higher I get, the higher the bet gets. The whole thing happened in the night from 9/22 to 9/23. I got up to over 800 euros relatively quickly with a small bet and then played Coils of Cash to 1.50, got free spins and hit 5000. I then switched to 5 euros because the wager was 7000 euros in total and played Gladiator Legends, where I then also hit 5000 euros in the free spins. The payout amount was 8500 euros in the end, without irgnedein system and without fraud. I requested a withdrawal and was asked to upload some documents for verification. All no problem and was approved. The withdrawal was approved, but about an hour later I received a mail in English saying that I had cheated and my account was blocked, so I do not have access to the evidence to say I did nothing wrong. My 100 euros were returned. For the casino, the issue is over, was also in the Live Chat afterwards without success. I am not given the opportunity to talk to anyone, for example, from the Fraud Department. I have really done nothing wrong. My win is simply withheld from me because I was extremely lucky. Afterwards, I also learned that this is a very questionable casino, where several accounts have already been suspended without giving any reason. And by the way, if the wager wasn't so high, I would never have won so much either. I have not violated any bonus conditions or used any system to convert the bonus. The casino simply does not want to pay out this high sum

The casino is unfortunately not listed here so the mods will not help you here.


You should file a complaint at Casino Guru. There is a case similar to yours that was decided in favor of the player and the player finally received his money .
This casino has very strange Bonus terms as already described by Gamble .

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sippi
Expert

Abuse of the welcome offer - This is the case when a player meets the following criteria: 1) He/she takes advantage of the welcome offer

No one can use the Welcome bonus if he does not want to violate it. Because everyone would already be out at point 1 😆😆

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gamble1
Legend

sippi wrote on 10/29/2022 at 3:19 pm

No one can use the Welcome bonus if they don't want to violate it. Because everyone would already be out at point 1 😆😆

No kidding and either that was worded awkwardly then there would have been real professionals at work or it is intentional so that people violate it then there but obviously rip-off artists were at work

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Anonym

Biggelow wrote on 10/29/2022 at 12:39 pm: I am not given the opportunity to speak with anyone, for example from the Fraud Department.

According to your homepage you even promote the casino, so surely you have someone to talk to?

The casino only has an Antillephone license, one of the weakest ever. While you could contact the Conflict Authority, in most cases you won't get a response.
certria@gaminglicences.com


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Paddington
Top Member
Here are my guesses

- There were problems and the acount was assigned to the affiliate. Thus a violation.
- Despite 5€ MaxBet there is this funny term with 4€ which was already posted here. If you have turned to a large extent on a 5er, you would have already violated it

Overall, of course, extremely bitter!

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