Max (15:43:30): I inform you that if you cancel your bonus, your money will return to your real balance.
Max ( 15:44:00 ): It may be however that your money will be minus your wins.
XXX@hotmail.de (15:44:04): so the 200€ will be removed and the 1400 will remain real money?
Max (15:45:35): you will have your Deposit (200€) + your wins on your real money balance
XXX@hotmail.de (15:45:57): can you remove the bonus for me?
Max (15:46:20): of course. Please, give me a quick moment.
So let's be honest: who was actually trying to fool who here? It's obvious that if I have a bonus that I have to wager 35x, that the win is gone if I cancel the bonus. The support staff says that the rest minus the wins can be, whereupon the TE writes that his deposit is removed???? WTF
You were supposed to wager the bonus 35x and you didn't. Then you cancel the bonus even knowing that you possibly 1400 EUR pfutsch go and now you complain here and it is actually completely clear by the course that you are in the wrong
AGB anyway always read before I write to a support employee and if I have a question about it, I can still contact the support. In your case, I would have given it to me but.
notamused wrote on 07/14/2019 11:08 AM
So honestly, who actually wanted to fool who here? It's obvious if I have a bonus that I have to wager 35x, that the win is then gone if I cancel the bonus. The support staff says that the rest minus the wins can be, whereupon the TE writes that his Deposit is removed???? WTF
You were supposed to wager the bonus 35x and you didn't. Then you cancel the bonus even knowing that you possibly 1400 EUR pfutsch go and now you complain here and it is actually completely clear by the course that you are in the wrong
AGB anyway always read before I write to a support employee and if I have a question about it, I can still contact the support. In your case, I would have given it to me but.
Well difficult with some OC it depends on whether you have already played with Bonus money or your real money was used.
Reskim wrote on 07/14/2019 at 10:16 am: But you can make big wins 🤣🤣🤣ick me off
reward 10 euros loyalty bonus 🤣🤣
Also laughed my ass off what a support xD
The trust in the chat has cost you money they have in 90% of cases less knowledge than you
Should be a lesson to you always read yourself first or at least ask several people ( gj inquire )
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Anonym
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14th Jul. 2019, at 12:04 pm CEST#14
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Reskim wrote on 07/14/2019 at 11:34 AM
Well difficult with some OC it depends if you already played with Bonus money or still your real money was used.
I agree with that. But it has become clear through the course that in this case his money could have been gone. The TE has made it a little more complicated in this case, by asking the question whether his Deposit will be canceled and he could then happily run away with the 1200 EUR, which have not been completely converted
I know that some casinos (if we stay with this example) handle it this way: So you deposit 200 EUR get 100 percent bonus and thus play with 400 EUR. These 400 EUR must now be converted 35x so a total of 14000 EUR
Then there are casinos that set a separation between bonus money and real money and you only have to wager 7000 EUR, so in this case only 200 EUR
Then there are casinos where you are pretended to play only with real money at the beginning, but all your wins go to bonus money and if you cancel the bonus, all your wins are also cancelled. This variant is total crap!
Maybe at this point I can also briefly note again: This is why I love SlotsMillion so much. There is a distinction between bonus money and real money. You play with both and if you cancel, then only the bonus incl 50% of the wins are canceled. The rest remains for payout or further daddeln on the account! Really nice ♥
notamused wrote on 07/14/2019 12:04 PM One plays with both and if one cancels, then exclusively the bonus incl 50% of the wins is canceled. The rest remains for payout or continue daddeln on the account! Really nice ♥
Even if bonus is not implemented to the end?
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Anonym
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14th Jul. 2019, at 12:12 pm CEST#16
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Boh is the violent...
But that's the way it is in many casinos - employees who hardly understand what you actually want, can hardly write German and with huge problems there are the 10 freespins or nen 5er
With me it was zb times so that I have deposited where with a Bonus Code, which was offered by the casino directly... The bonus was not credited... Answer support: Tjo the offer quota is used up! Tough luck - but I could get a much worse bonus...
I said that I will close my account then because offer accepted, already deposited and not received what was promised...
And then HALT HALT HALT I write them the bonus well.... lying pack.
Since I praise me eg LUCKYDINO.
Had a problem there, where an employee could help me in perfect German and even explained to me what the error concerning me is caused by the casino(!!) and until when everything will work again.
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14th Jul. 2019, at 12:26 pm CEST#17
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Klempo77 wrote on 07/14/2019 12:11 PM
Even if bonus is not implemented to the end?
Yep, as long as you are still playing with real money and making wins, when you click on your name at the top you will see how much real money or Bonus money you have and you can decide for yourself if you want to cancel the bonus. Nothing changes in the real money, because it is distributed as said in percent. Whether it is now 50:50 I do not know exactly. Is certainly also a bit of the bonus you have received
I once had a bonus of 200 percent, won well, later simply canceled the bonus and am then out with a win
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14th Jul. 2019, at 12:34 pm CEST#18
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notamused wrote on 07/14/2019 12:26 PM
Yep, as long as you are still playing with real money and making wins, when you click on your name at the top it will show you how much real money or Bonus money you have and you can decide for yourself if you want to cancel the bonus. Nothing changes in the real money, because it is distributed as said in percent. Whether it is now 50:50 I do not know exactly. Is certainly also a bit of the bonus you have received
I once had a bonus of 200 percent, won well, later simply canceled the bonus and am then out with a win.
The bonus at Slotmillion is full non-sticky. You first play with your real money balance and if you make a win with this balance, then this win is also displayed as real money and can be paid out. A percentage crediting does not take place. As far as I know, only Casumo does this. Perhaps you are confusing them.
On topic: What the support there pulls off is unacceptable
1. Is it not clear when reading the terms and conditions, whether it is a non-sticky bonus or not
2. You were in a good position to implement the bonus. The support should have made sure here if he understands you correctly. After all, it makes no sense to cancel such a bonus if it is sticky
notamused wrote on 07/14/2019 12:26 PM
Yep, as long as you are still playing with real money and making wins, when you click on your name at the top it will show you how much real money or Bonus money you have and you can decide for yourself if you want to cancel the bonus. Nothing changes in the real money, because it is distributed as said in percent. Whether it is now 50:50 I do not know exactly. Is certainly also a bit of the bonus you have received
I once had a bonus of 200 percent, won well, later simply canceled the bonus and am then out with a win.
Yes, that's something else 😊
I understood so, you pay zb. 100€, play with 200€, and if you want can pay 50% of possible win ausazhlen
But the way you described it is a no sticky bonus. It is the same with LeoVegas
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14th Jul. 2019, at 02:35 pm CEST#20
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Yes, it has already been written here that it is no sticky. In the future I will always make sure that I play in casinos where it runs so. From this, I think you have the most. This percentage thing is but certainly not wrong
Energycasino bonus credit 1400€ away
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sippi
So let's be honest: who was actually trying to fool who here? It's obvious that if I have a bonus that I have to wager 35x, that the win is gone if I cancel the bonus. The support staff says that the rest minus the wins can be, whereupon the TE writes that his deposit is removed???? WTF
You were supposed to wager the bonus 35x and you didn't. Then you cancel the bonus even knowing that you possibly 1400 EUR pfutsch go and now you complain here and it is actually completely clear by the course that you are in the wrong
AGB anyway always read before I write to a support employee and if I have a question about it, I can still contact the support. In your case, I would have given it to me but.
This post has been translated automatically
Energycasino bonus credit 1400€ away
Nobody has liked this post so far
Well difficult with some OC it depends on whether you have already played with Bonus money or your real money was used.
This post has been translated automatically
Energycasino bonus credit 1400€ away
Nobody has liked this post so far
Also laughed my ass off what a support xD
The trust in the chat has cost you money they have in 90% of cases less knowledge than you
Should be a lesson to you always read yourself first or at least ask several people ( gj inquire )
This post has been translated automatically
Energycasino bonus credit 1400€ away
Nobody has liked this post so far
I agree with that. But it has become clear through the course that in this case his money could have been gone. The TE has made it a little more complicated in this case, by asking the question whether his Deposit will be canceled and he could then happily run away with the 1200 EUR, which have not been completely converted
I know that some casinos (if we stay with this example) handle it this way: So you deposit 200 EUR get 100 percent bonus and thus play with 400 EUR. These 400 EUR must now be converted 35x so a total of 14000 EUR
Then there are casinos that set a separation between bonus money and real money and you only have to wager 7000 EUR, so in this case only 200 EUR
Then there are casinos where you are pretended to play only with real money at the beginning, but all your wins go to bonus money and if you cancel the bonus, all your wins are also cancelled. This variant is total crap!
Maybe at this point I can also briefly note again: This is why I love SlotsMillion so much. There is a distinction between bonus money and real money. You play with both and if you cancel, then only the bonus incl 50% of the wins are canceled. The rest remains for payout or further daddeln on the account! Really nice ♥
This post has been translated automatically
Energycasino bonus credit 1400€ away
Nobody has liked this post so far
Even if bonus is not implemented to the end?
This post has been translated automatically
Energycasino bonus credit 1400€ away
Nobody has liked this post so far
But that's the way it is in many casinos - employees who hardly understand what you actually want, can hardly write German and with huge problems there are the 10 freespins or nen 5er
With me it was zb times so that I have deposited where with a Bonus Code, which was offered by the casino directly... The bonus was not credited... Answer support: Tjo the offer quota is used up! Tough luck - but I could get a much worse bonus...
I said that I will close my account then because offer accepted, already deposited and not received what was promised...
And then HALT HALT HALT I write them the bonus well.... lying pack.
Since I praise me eg LUCKYDINO.
Had a problem there, where an employee could help me in perfect German and even explained to me what the error concerning me is caused by the casino(!!) and until when everything will work again.
This post has been translated automatically
Energycasino bonus credit 1400€ away
Nobody has liked this post so far
Yep, as long as you are still playing with real money and making wins, when you click on your name at the top you will see how much real money or Bonus money you have and you can decide for yourself if you want to cancel the bonus. Nothing changes in the real money, because it is distributed as said in percent. Whether it is now 50:50 I do not know exactly. Is certainly also a bit of the bonus you have received
I once had a bonus of 200 percent, won well, later simply canceled the bonus and am then out with a win
This post has been translated automatically
Energycasino bonus credit 1400€ away
Liked this post: Anonym
The bonus at Slotmillion is full non-sticky. You first play with your real money balance and if you make a win with this balance, then this win is also displayed as real money and can be paid out. A percentage crediting does not take place. As far as I know, only Casumo does this. Perhaps you are confusing them.
On topic: What the support there pulls off is unacceptable
1. Is it not clear when reading the terms and conditions, whether it is a non-sticky bonus or not
2. You were in a good position to implement the bonus. The support should have made sure here if he understands you correctly. After all, it makes no sense to cancel such a bonus if it is sticky
This post has been translated automatically
Energycasino bonus credit 1400€ away
Nobody has liked this post so far
Yes, that's something else 😊
I understood so, you pay zb. 100€, play with 200€, and if you want can pay 50% of possible win ausazhlen
But the way you described it is a no sticky bonus. It is the same with LeoVegas
This post has been translated automatically
Energycasino bonus credit 1400€ away
Nobody has liked this post so far
This post has been translated automatically