# Other Casinos #: Big5Casino does not pay out?

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Pneumatic wrote on 27/01/2020 at 17:11
I can't find a Verification button, I think it said you would be prompted by mail then when it is needed, normal bank transfer, had deposited via trustly

I made a deposit and wanted a bonus, but it is not displayed. What can I do?
If a bonus was available for you, you could have selected it the moment you made your deposit on the checkout page. If you forgot to activate a bonus, do not worry. In this case, we will make it available to you the next time you make a deposit!

How can I make a withdrawal?
Again, as easy as pie! When you request your first withdrawal, you may need to verify your information first. If this is required, it will be asked immediately when you visit our payout page. You will be asked to fill out a form and an email will be sent with a confirmation link. After verifying your account, you will have access to our withdrawal form where you can easily request the withdrawal. A player can withdraw his wins at any time. If a bonus is active, we ask you to read our bonus patterns first. The withdrawal process involves 2 steps: Step 1: You request a withdrawal amount at the cashier and enter your bank details. The status of your payment is then "" pending "" and remains reversible for 48 hours. This status will be displayed in your account history as "" 2 "". Step 2:

Do you need documentation from me when I request a withdrawal?
If documents are required, our Finance Department will contact you after you request a withdrawal. You will receive clear instructions on what documents we may need and how to send them in. Until then, don't worry, have fun!

What payment methods can I choose to withdraw my wins?
As a rule, we will process your requested withdrawal by wire transfer. For our VIP players, we have a selection of alternative withdrawal methods listed in their withdrawal form. If you are not a VIP player but prefer to withdraw using an alternative method, you can always contact support. It is not a guarantee that we will process the withdrawal via your preferred method. However, we can keep a note of your preferred withdrawal method so that our finance department is aware of it. And why not make our players as happy as possible? However, please always include your bank details when requesting a withdrawal as this is part of our KYC procedure!

How long does it take to receive the money after a withdrawal request?
Withdrawal requests are processed after approximately 48 hours for non-VIP players. If it is your first withdrawal, it may take a little longer for confirmation reasons. After we transfer the money to your bank account, it will appear on your bank statement within 1-5 business days.

Is there a minimum deposit amount at Big5Casino?
Yes there is. There is a minimum deposit amount of €20 for each payment method.

Is there a minimum withdrawal amount?
Yes there is! The minimum amount for a withdrawal that you can request is 20 €.

Can I make a deposit with my credit card?
Yes, you can! You can make deposits with your VISA or MasterCard through our payment providers at your checkout.

Can I cancel a requested withdrawal?
Yes, you can! Withdrawals are usually processed within 48 hours of the request (for non-VIP players). As long as this window has not expired, you can (partially) cancel your withdrawal and continue playing our games with the cancelled amount. To check the status of your withdrawal request, you can always visit your history page. There you will see behind your withdrawal line the status 1, 2 or 3. As long as you see the status 2, you can cancel your request.

I have credit card problems. Who can I contact?
You can always contact us via Live Chat!
Please note: If you have questions about making payments with your credit card, make sure the credit card you plan to use is active and has no restrictions beyond our control. In these cases, you will need to contact your financial institution or credit card Provider .

In what currency can I deposit?
Your casino balance will always be in Euros. Entering an amount on the cashier page to make a deposit will also be in Euros. If you use local payment methods in a different currency, the amount will be automatically converted to Euros.

How can I see the status of my requested withdrawal?
Just go to your account lobby (withdrawal) and you will see your requested withdrawal. If it is still marked "2", it is pending and reversible (this is for 48 hours after your requested withdrawal). If it is marked "1", it has already been processed and will show up in your statement shortly.

This post has been translated automatically

Pneumatic wrote on 01/27/2020 at 17:00: Helloooo,

I had deposited on Friday times a 10er at Big5Casino and converted the bonus flawlessly. Accordingly, I have then given 800 euros in payout and since then nothing more heard in this regard, or it has not done anything. My requests are also ignored....

Does anyone have similar experiences?

This post has been translated automatically

This post has been translated automatically

Pneumatic wrote on 01/27/2020 at 17:00: Helloooo,

I had deposited on Friday times a 10er at Big5Casino and converted the bonus flawlessly. Accordingly, I have then given 800 euros in payout and since then nothing more heard in this regard, or it has not done anything. My requests are also ignored....

Does anyone have similar experiences?

This post has been translated automatically