[solved] Löwenplay - free spins winnings not booked
6th Mar. 2023, at 08:12 pm CET#1
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Hello Community,
i would be interested to know if anyone has had the same problem. Namely, I played the slot "Blockchain Megawaysd" at Löwenplay and at some point got the free spins. These have paid on 1,-€ stake around 700,-€. After the free spins ended, the win was not added to my balance. It also does not appear in the player round overview. It can only be seen in the player session history of the slot. I sent screenshots to the support and received the terse answer that the game manufacturer had been contacted and that there were no wins for that period.
At the moment I am just completely served, can that be?
[solved] Löwenplay - free spins winnings not booked
6th Mar. 2023, at 11:45 pm CET#3
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bruffl wrote on 06.03.2023 at 21:53: Normally something like this is cleared up.
If you have sigar screenshots, you don't have to worry. Löwenplay is additionally licensed in Germany...
[solved] Löwenplay - free spins winnings not booked
7th Mar. 2023, at 06:53 pm CET#5
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Caro wrote on 03/07/2023 at 08:59: Hey schwede666, I have forwarded your thread to our contact at Löwenplay. I will get back to you as soon as I hear back.
,
Thank you, I can certainly provide the screenshots from the player session history and email correspondence to date if needed.
[solved] Löwenplay - free spins winnings not booked
8th Mar. 2023, at 10:32 am CET#7
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So I just got the feedback from the manager. The Provider Booming Games has informed the game store today that there was a bug in their slots and they first have to filter out how many players are affected.
Löwenplay is not to blame in this regard. I really hope that Booming Games will fix the bug soon and you will also get your win credited. However, you still have to be a little patient.
[solved] Löwenplay - free spins winnings not booked
8th Mar. 2023, at 08:38 pm CET#8
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Caro wrote on 08.03.2023 at 10:32: So I just got the feedback from the manager. The Provider Booming Games told the game store today that there was a bug in their slots and they first have to filter out how many players are affected.
Löwenplay is not to blame in this regard. I really hope that Booming Games will fix the bug soon and you will also get your win credited. However, you will have to be a little patient.
Thank you very much for your efforts, Löwenplay has indeed already credited me the full amount! Also good to know that a bug at the provider was causally to blame, that restores my shaken confidence.
[solved] Löwenplay - free spins winnings not booked
Nobody has liked this post so far
i would be interested to know if anyone has had the same problem. Namely, I played the slot "Blockchain Megawaysd" at Löwenplay and at some point got the free spins. These have paid on 1,-€ stake around 700,-€. After the free spins ended, the win was not added to my balance. It also does not appear in the player round overview. It can only be seen in the player session history of the slot. I sent screenshots to the support and received the terse answer that the game manufacturer had been contacted and that there were no wins for that period.
At the moment I am just completely served, can that be?
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[solved] Löwenplay - free spins winnings not booked
Nobody has liked this post so far
If you have sigar screenshots, you don't have to worry. Löwenplay is additionally licensed in Germany...
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[solved] Löwenplay - free spins winnings not booked
Nobody has liked this post so far
I sent yes, were not mentioned with a word...
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[solved] Löwenplay - free spins winnings not booked
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schwede666
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[solved] Löwenplay - free spins winnings not booked
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Thank you, I can certainly provide the screenshots from the player session history and email correspondence to date if needed.
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[solved] Löwenplay - free spins winnings not booked
Nobody has liked this post so far
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[solved] Löwenplay - free spins winnings not booked
Nobody has liked this post so far
Löwenplay is not to blame in this regard. I really hope that Booming Games will fix the bug soon and you will also get your win credited. However, you still have to be a little patient.
This post has been translated automatically
[solved] Löwenplay - free spins winnings not booked
Nobody has liked this post so far
Thank you very much for your efforts, Löwenplay has indeed already credited me the full amount! Also good to know that a bug at the provider was causally to blame, that restores my shaken confidence.
Again, many, many thanks you are just bomb...
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[solved] Löwenplay - free spins winnings not booked
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