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Jokerstar: [solved] Jokerstar real money balance disappeared (Page 6)

Topic created on 27th Feb. 2023 | Page: 6 of 12 | Answers: 112 | Views: 10,622
Stromberg
Legend

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 01:38 pm CET#34
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T0uchTheSky wrote on 01/03/2023 at 13:33:

With a note this is still fraud, real money remains real money even if I selected free spins when I deposited. Why don't they do like some other casinos. If you have won with real money what and pay that out, the free spins are automatically deleted

They just value the free spins like a Deposit bonus. If this is made sufficiently clear, this is then actually no more "fraud" than a deposit bonus. If just unusual... Critical but as I said just that you do not know at all, what comes to a turnover conditions on one.

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LuckyNoob
Rookie

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 01:39 pm CET#35
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10 free spins on Starbust for 10 cents and wins are real money.

I still don't like the direction this is taking.

It's not that easy to get off the hook now, is it?

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T0uchTheSky
Expert

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 01:44 pm CET#36
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Stromberg wrote on 01.03.2023 at 13:38:

They just value the free spins like a Deposit bonus. If that is made sufficiently clear, that is then actually no more "fraud" than a deposit bonus. If halt also unusual... Critical is but as said halt that one does not know at all what comes to turnover conditions on one.

Just because this is clearly stated in the bonus conditions, does not mean that this is not fraud. As I said, I have never experienced such a thing in my gambling life, and so have many other people here. Besides, you yourself write that you don't know what turnover conditions you're in for when you've played the free spins

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Stromberg
Legend

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 01:50 pm CET#37
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T0uchTheSky wrote on 01/03/2023 at 13:44:
Just because it's clearly stated in the Bonus terms and conditions doesn't mean it's not a scam. As I said, I've never experienced anything like this in my gambling life, and many other people here exactly the same. Besides, you yourself write that you don't know at all what turnover conditions you're in for once you've played the free spins

Yes, that's the catch with the turnover conditions... If necessary, you would have to limit the amount to be converted to the Deposit amount.

I have never seen something like that. Would never accept this. Really absurd offer.
Whether it is to be evaluated now legally however differently than a sticky Deposit bonus, I think stop rather not... But I'm also not a lawyer.

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Falke
Expert

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 02:36 pm CET#38
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
Did they offer you a Deposit bonus with free spins again? The same one that we are already talking about here?

They really don't understand how bad their offer is and that they have pretty bad chances in Germany, if someone really goes to the consumer protection and/or the licensing authority.

They would have to explain it in such a way that every beginner understands what is meant by it. Most players don't even understand what turnover conditions are exactly, etc.

I still hold it once again: Jokerstar has simply deleted real money and on demand they also remain with this decision.
For marketing reasons alone, it would have been smart to credit the €35 as real money again and simply choose a different model in the future.

I think they really don't realize how much damage they do to their image because of such a small thing.

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Donnie
Expert

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 02:45 pm CET#39
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You have been credited with 25€ Bonus money with one-time turnover

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Donnie
Expert

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 02:58 pm CET#40
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One would now have to open a second thread with StarGames and its unfair Cashback offer (do not mean the Wednesday wheel).da would hail but before booked Bonuses only so🤦

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bruffl
Expert

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 03:07 pm CET#41
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@all the sweepstakes is over

danny005 has the correct result.


There was FS worth 5€. 1🤣
Thereby it was 25 a 20 cents.
It was about the total amount, and not the number of FS...

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T0uchTheSky
Expert

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 03:19 pm CET#42
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bruffl wrote on 01/03/2023 at 15:07: @all the sweepstakes is over

danny005 has the correct result.


There was FS worth 5€. 1🤣
Thereby it was 25 a 20 cents.
It was about the total amount, and not about the number of FS...

What the f... , this casino belongs to the casinos you should not play

' Nevertheless, we can understand your annoyance and as a thank you for your suggestion we would like to meet you with a bonus offer and have left a attractive bonus surprise in your profile."

Haha

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Donnie
Expert

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 03:21 pm CET#43
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bruffl wrote on 01/03/2023 at 15:07: @all the sweepstakes is over

danny005 has the correct result.


There was FS worth 5€. 1🤣
Thereby it was 25 a 20 cents.
It was about the total amount, and not the number of FS...

Was it at least real money?

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