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[solved] Jokerstar real money balance disappeared
Liked this post: david84
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[solved] Jokerstar real money balance disappeared
Nobody has liked this post so far
What would happen in the case if someone has € 3,000 on the account and thinks, the 20 free spins I also take and pay 20 €. Would the entire real money be gone if the free spins are not used? I know that's a very unlikely case, but in principle that should be gone, right?
In any case, this rule is really one of the most bizarre I've seen in casinos and I've read a lot here.
But also good to know that in this case they would never get away with it, because that prevents the German license and the casino is liable in Germany.
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[solved] Jokerstar real money balance disappeared
Nobody has liked this post so far
Good morning @Falke, I would like to set the record straight: If we assume, as in your example, that €3,000 is already in the account and then €20 is deposited to take advantage of a free play offer, of course only the €20 becomes bonus money. The €3,000 has nothing to do with this and remains real money and therefore in the user account even after the bonus has expired.
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[solved] Jokerstar real money balance disappeared
Liked this post: Max_Bet
I sense this is going to go on longer.
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[solved] Jokerstar real money balance disappeared
Liked this post: Anonym, julia_jokerstar
I have not yet received a reply to my mail to support
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[solved] Jokerstar real money balance disappeared
Nobody has liked this post so far
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[solved] Jokerstar real money balance disappeared
Nobody has liked this post so far
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[solved] Jokerstar real money balance disappeared
Liked this post: Max_Bet
Hi T0uchTheSky, I am currently in discussion with the relevant department regarding this case, then I will comment here on behalf of Jokerstar or the CRM department. So please be patient a bit longer, @bruffl will definitely get a feedback from customer service today. Please don't think that we ignore such posts or don't take them to heart. We want to make Jokerstar as transparent as possible for you and therefore want to discuss such cases internally in detail before we answer here publicly.
Thank you for your understanding. If you have any questions or other comments, please feel free to send me a message via PN.
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[solved] Jokerstar real money balance disappeared
Liked this post: Max_Bet
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[solved] Jokerstar real money balance disappeared
Liked this post: LuckyNoob
A little raffle for the community.
It is about a 10€ PSC.
My account was credited with a bonus,
i will not tell you which one. You may guess until 20 clock, what it was.
Real money, Bonus money or FS.
Please enter your estimated amount, write if it is bonus, real money or FS.
Enter the estimated value of the bonus.
Ez you must first indicate the type of bonus, then the value.
Whoever guesses the right answer first will get the 10€.
If no one guesses correctly, the closest guess counts.
The type of bonus must be indicated correctly in any case...
here is the mail:
thank you for contacting Jokerstar customer service. We will be happy to assist you and discuss your case in more detail below:
You made a Deposit of €25.00 at Jokerstar on 02/24/2023 and selected the "40 Spins Burning Wild" bonus. From this point on, according to our Bonus terms and conditions, your deposit was bonus-linked and all wins made with it became bonus money. Your winnings in the amount of €35.00 outside of the free spins were therefore considered bonus money and were valid until 27.02.2023 as part of the bonus promotion (according to paragraph 1.8. of our General Bonus and Free Spins Terms and Conditions). You are welcome to view these under the following link: Bonus & Terms & Conditions - Jokerstar .
We take your concern as an opportunity to make the presentation of our bonus conditions more transparent in order to avoid future misunderstandings and confusion.
Nevertheless, we understand your annoyance and would like to thank you for your suggestion with a bonus offer and have added an attractive bonus surprise to your profile. Look in your navigation bar under the gift icon for 🎁️.
Kind regards
Customer Service Management
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