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Online Casinos in general: Platincasino payout (Page 2)

Topic created on 08th May. 2024 | Page: 2 of 5 | Answers: 69 | Views: 3,086
H****2
Update email 10 minutes ago

.....

thank you for your message.

The relevant department has checked your player account and your documents and player account are currently fully verified.

Please note that if you use a new payment method, this must also be verified.

Thank you for your cooperation, we wish you continued fun at the casino.

If you have any further questions, please contact us in the chat or by e-mail.

Yours sincerely...



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H****2
Update: rejected again despite the Verification email confirmation this morning

Stay tuned, please do NOT Deposit anything there.

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gamble1
Legend

Herakles2 wrote on 10.05.2024 at 23:37: Update: rejected again despite the Verification email confirmation this morning

I'll stay tuned, please do NOT Deposit anything there.

Write an email to VIP@platincasino.com and explain your problem again maybe they will make an exception and help you


I think a warning is inappropriate - the casino pays out 1000%

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H****2
gamble1 wrote on 11.05.2024 at 02:05:

Write an email to VIP@platincasino.com and explain your problem again maybe they will make an exception and help you


I think a warning is inappropriate, the casino pays out 1000%

Thanks for your feedback, read the Trustpilot reviews and the stories here from Platin. You know my facts. 9 out of 10 would have gambled away their payout amount again.


What is VIP supposed to be for an email, I don't know it. I deposited 15k there and so far 0 cents payout so I should be a little VIP or 😁

I have now set the 1550 back to Visa payout. I also wrote in an email that they can send it to my bank account as an alternative, virtually by bank transfer. A credit card is linked to a normal bank account and with the Verification of the credit card payment receipt, my bank account is also verified. It has everything on it - Iban name, bank name, date, etc.

With 15k deposited and just 10% paid out in my case, they shouldn't be like that.

So current status everything verified Proof came by mail nevertheless permanent cancellation. 1550 Pending.

Thread can also be moved if it is slowly becoming a criticism thread.

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gamble1
Legend
Herakles2 wrote on 11.05.2024 at 05:54:
Thanks for your feedback, read the Trustpilot reviews and the stories here from Platin. You know my facts. 9 out of 10 would have gambled away their payout amount again.


What is VIP supposed to be for an email, I don't know it. I deposited 15k there and so far 0 cents payout so I should be a little VIP or 😁

I have now set the 1550 back to Visa payout. I also wrote in an email that they can send it to my bank account as an alternative, virtually by bank transfer. A credit card is linked to a normal bank account and with the Verification of the credit card payment receipt, my bank account is also verified. It has everything on it - Iban name, bank name, date, etc.

With 15k deposited and just 10% paid out in my case, they shouldn't be like that.

So current status everything verified Proof came by mail nevertheless permanent cancellation. 1550 Pending.

Thread can also be moved if it is slowly becoming a criticism thread.

I can only tell you my experiences and I have never had such problems there in all the years my payouts always come in a few hours up to 1-2 days in exceptional cases


You are a VIP there if you Deposit at least 1000 € per month then you have the platinum status and are entitled to use the e-mail vip@platincasino.com to be connected directly to the VIP team they are usually available 24/7 and you usually wait 1-2 hours for an answer sometimes only 30 minutes

I don't read the reviews of casinos on the internet, TP in particular is full of people who are usually to blame themselves but blame the Provider for everything first Theoretically, you can accuse every casino of tactics if they don't pay out immediately, but you're not the only player there and other customers also have to be dealt with

There are some cases here, but you have to say that in at least half of them the problem was the customer and not Platin and a warning is only justified if a casino demonstrably does not pay out and this is simply impossible with this provider as there is enough experience from others and also my own

Edit: There is no point in paying out again and again if the actual problem is not solved which leads to the cancellation there must be a reason for it something does not seem to be verified yet or there is a misunderstanding between the communication of the departments or something else is in your account so you have to ask them until it is clear what the problem is if your account is ok you would have your money already

Let's go through everything again

How long have you been playing there?
Have you verified all the methods you have ever used there?
ID & proof of address verified ?
If credit card is verified were there all data taped off except for I mean the last 3 digits ?
Were all documents submitted correctly ? All 4 corners visible ? Possibly take a photo many refuse digital screenshots
All credit cards signed if no digital ?

They take it very seriously with the new license when they say cover everything except the last 3 numbers and you see 3 1/2 directly rejected !

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H****2
Thank you for your bet. I've been playing online for years and have been through what feels like 50 Malta and 10 Curacao casinos. I know for myself what uncomplicated Verification is and what harassment (holding credit card next to face etc.) and what tactical delay is. Nevertheless, I will answer everything.



How long have you been playing there?

Platin Curacao 6 months


Have you verified all the methods you have ever used there ?

I have been paying exclusively by Visa card for years. Visa card is verified. Green check mark available.

ID & proof of address verified ?

Green tick in each case.

When credit card is verified were there all data taped off except for I mean the last 3 digits ?

This is also verified. You leave the first 6 and last 4 digits visible. As I said, green tick.

Were all documents submitted correctly? All 4 corners visible? Possibly take a photo Many refuse digital screenshots

Everything as requested in JPEG or PDF and everything accepted incl. green tick.

All credit cards signed if no digital ones?

Yes

They take it very seriously with the new license when they say cover everything except the last 3 numbers and you see 3 1/2 directly rejected!

As I said, I also wrote to the chat or support after each rejection and made progress bit by bit. But now the point has been reached where everything fits and is still rejected.

I also wrote directly to the support with the new credit card including screenshots etc. and the support replied directly to this mail 2 days later that my account is now verified and checked. I have already posted the mail above. So the theory that it was not forwarded from the chat is invalid. Support@platin replied directly to my email and then all the checkmarks were set to green.

See post number 16 here in the thread.

Unfortunately I can't upload a picture here as proof otherwise I would have done so.




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Marc00
I myself am one of the 9/10 who have gambled again. I've never had a casino where it takes over a week for them to verify you. I could put as much pressure on the chat as I wanted, it only started after 2/3 days. And as soon as one little thing wasn't right, it took just as long again. If you ask me, it's clearly a scam from them ... other casinos can do it in minutes if you write in the chat, I'm sure they can too. Reason enough for me never to Deposit there again

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gamble1
Legend

Herakles2 wrote on 11.05.2024 at 10:29 am: Thanks for your bet. I've been playing online for years and have been through what feels like 50 Malta and 10 Curacao casinos. I know for myself what is straightforward Verification and what is chicanery (holding credit card next to face etc.) and what is tactical delay. Nevertheless, I will answer everything.



How long have you been playing there?

Platin Curacao 6 months


Have you verified all the methods you have ever used there ?

I have been paying exclusively by Visa card for years. Visa card is verified. Green check mark available.

ID & proof of address verified ?

Green tick in each case.

When credit card is verified were there all data taped off except for I mean the last 3 digits ?

This is also verified. You leave the first 6 and last 4 digits visible. As I said, green tick.

Were all documents submitted correctly? All 4 corners visible? Possibly take a photo Many refuse digital screenshots

Everything as requested in JPEG or PDF and everything accepted incl. green tick.

All credit cards signed if no digital ones?

Yes

They take it very seriously with the new license when they say cover everything except the last 3 numbers and you see 3 1/2 directly rejected!

As I said, I also wrote to the chat or support after each rejection and made progress bit by bit. But now the point has been reached where everything fits and is still rejected.

I also wrote directly to the support with the new credit card including screenshots etc. and the support replied directly to this mail 2 days later that my account is now verified and checked. I have already posted the mail above. So the theory that it was not forwarded from the chat is invalid. Support@platin replied directly to my email and then all the checkmarks were set to green.

See post number 16 here in the thread.

Unfortunately I can't upload a picture here as proof otherwise I would have done so.





Yes, but just because you receive the mail does not rule out a communication problem because the messages that are displayed to you are certainly not the ones from where the specialist department gets its information

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H****2
I am pleased that you have fared better so far. Nevertheless, I would advise against making a depositor. In the meantime, you can see that they are running out of options.

Reason: another canceled payout

I wrote directly to the chat again.
First it was canceled because my bank rejected the payment, now I was given the following reason and no, this is NOT a joke:

I should please use a device that has not yet been used to request the payout. It is possible that I have pop-up blockers that prevent a payout.

Of course, I haven't activated adblocker vpn or anything else. When I asked what my laptop and iPad had to do with the authorization of the payout, he only said that pop-ups or something like that hinder the transfer of the payout.

They must be strange pop-up blockers as my bank had supposedly already canceled them once (which wasn't true)

I'm only posting this so that you can see how perfidious some of the work is. If there were real problems, they could keep the payment pending, but it is booked up again so that new time passes. This is in line with the bad Trustpilot reviews.

Incidentally, the IT specialist in the chat was 100% German, so it's the same clientele again.

But we came to an agreement because I had verified my account and bank details, so he informed the "specialist department" (where I'm sure only trained financial experts work) 😄 and I was told to request a payout via bank transfer.

So current status for the umpteenth time 1500 pending

Or does this payout-blocking pop-up really exist or is it just a Curacao virus😆😆😆 please don't Deposit anything there

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gamble1
Legend

Herakles2 wrote on 11.05.2024 at 15:03: I am glad that you have fared better so far. Nevertheless, I advise against depositing. In the meantime you can see that they are running out of options.

Reason: another canceled payout

I wrote directly to the chat again.
First it was canceled because my bank rejected the payment, now I was given the following reason and no, this is NOT a joke:

I should please use a device that has not yet been used to request the payout. It is possible that I have pop-up blockers that prevent a payout.

Of course, I haven't activated adblocker vpn or anything else. When I asked what my laptop and iPad had to do with the authorization of the payout, he only said that pop-ups or something like that hinder the transfer of the payout.

They must be strange pop-up blockers as my bank had supposedly already canceled them once (which wasn't true)

I'm only posting this so that you can see how perfidious some of the work is. If there were real problems, they could keep the payment pending, but it is booked up again so that new time passes. This is in line with the bad Trustpilot reviews.

Incidentally, the IT specialist in the chat was 100% German, so it's the same clientele again.

But we came to an agreement because I had verified my account and bank details, so he informed the "specialist department" (where I'm sure only trained financial experts work) 😄 and I was told to request a payout via bank transfer.

So current status for the umpteenth time 1500 pending

Or does this payout-blocking pop-up really exist or is it just a Curacao virus😆😆😆 please don't Deposit anything there

Well it's not just my experience with Platin many confirm the seriousness of the casino but I admit they are stupid in some places but they pay out 100% and only the latter is a reason for a warning the whole game with account and Verification and a support that is not really helpful happens to you in X casinos


Have you checked your Stauts and written to VIP support?

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Lionking
Top Member
To be honest, I don't understand why you have to find out for yourself what the problem is, why doesn't the casino tell you where the problem is? What else is needed etc.?
Why isn't every depositor and losing customer treated like a VIP?

I want to get my money paid out within 24 hours, without any hassle, if I'm ever in the fortunate position of requesting a withdrawal.

On the other hand, I would also inform myself thoroughly about a casino before making a depositor.

Herakles, I hope that everything gets sorted out quickly and that you get your money paid out quickly.

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zocker0815
Top Member

gamble1 wrote on 11.05.2024 at 15:43:

Well it's not just my experience with Platin many confirm the seriousness of the casino but I admit they are stupid in some places but they pay out 100% and only the latter is a reason for a warning the whole game with account and Verification and a support that is not really helpful happens to you in X casinos


Have you checked your Stauts and written to VIP support?

sry, I just don't understand why you are defending the casino so much...


i mean now it's very obvious that they want to go right up the TE's ass and hope that he gambles everything away... (presumably he gambled away the other 3.5k as he reported that he plays with them?)

the best proof how does the casino get to claim that the addblocker is to blame for the payout, just as a VPN could not be to blame,

VPN if this was forbidden by the casino the money would have been deleted long ago...


they want to annoy the TE by all means until he is fed up and plays everything down....

everything else makes no sense




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frapi07
Expert

zocker0815 wrote on 11.05.2024 at 17:20

sry, just don't understand why you defend the casino so much, among other things....


i mean now it's very obvious that they want to go right up the TE's ass and hope that he gambles everything away... (presumably he gambled away the other 3.5k as he reported that he was playing with them?)

the best proof how does the casino come to this, claim that the addblocker is to blame for the payout, just as a VPN could not be to blame,

VPN if this was forbidden by the casino the money would have been deleted long ago...


they want to annoy the TE by all means until he is fed up and plays everything down....

everything else makes no sense





I suspect that a lack of communication and knowledge is unnecessarily prolonging the case here.



The TE doesn't even know that he is a VIP and that there is a separate VIP email. The support chat at Platin has always been for the cat. But anyone who has played there often enough knows that. I went into the support chat once and they couldn't help me. I wrote to VIP support and they were magically able to help me. How does that work? Magic???

That's exactly what gamble1 is trying to say and I can confirm, at least with the old Platin (MGA license), that VIP support always helped 95% of the time and were able to solve the problems quickly. He's certainly not defending Platin, just drawing attention to his previous experiences.

I work in support and sometimes - in my experience - you don't really know what fault the customer has and try to guess. A remote diagnosis is useless as they usually don't have any real IT knowledge either. Very few of them have reasonably good IT knowledge, but many can only do the simplest things. That's all you need to know as a 1st-level supporter.

The fact that it's supposedly due to the pop-up is clearly wrong, no question, but I certainly wouldn't see it as a stalling technique.

What I also noticed was that the bank might have rejected the payment. If this is the case, then the payout should have worked beforehand. It also takes more than 1-2 days for the money to be credited back to the player's account and it is certainly not canceled. The reversal of the payout request is a clear indication that the payout was not executed. For whatever reason.

I would also advise the TE to contact VIP support and report the failed payout and ask what the reason is. You would actually be fully verified. No more, no less. Don't tell them how many times it was canceled, don't mention what the chat support wrote, just what I wrote.

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H****2
Thanks for the comments. I realize that the normal chat is usually only occupied by "harvesters".

And of course I use information and tips from this thread - I want to get my money.

My email to vip@...went out at 7.51 a.m. in a factual and logical way. The 12-hour VIP service is rum. Maybe I am a 24h VIP to get an answer😁

Allow me a bit of gallows humor. The numbers don't add up. And comparisons with Maltaplatincasino are not accurate - it is now a new club under new management. The page layout is identical but you can buy something like this or it is provided by the provider.

Have you both already enjoyed the VIP service from Curacaoplatin or a payout from Curacaoplatin or are your experiences only based on Maltaplatin (which was the biggest black sheep with its tax fraud)?

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frapi07
Expert

Herakles2 wrote on 11.05.2024 at 19:58: Thanks for the comments. I realize that the normal chat is usually only occupied by "harvesters".

And of course I use information and tips from this thread, I want to get my money.

My email to vip@...went out at 7.51 a.m. in a factual and logical way. The 12-hour VIP service is rum. Maybe I am a 24h VIP to get an answer😁

Allow me a little gallows humor. The numbers don't add up. And comparisons with Maltaplatincasino are not accurate - it is now a new club under new management. The page layout is identical but you can buy something like that or it is provided by the actual provider.

Have you both already enjoyed the vip service from Curacaoplatin or a payout from Curacaoplatin or are your experiences only based on Maltaplatin (which was the biggest black sheep with its tax fraud)?

It's just the weekend. Sometimes they were busy, sometimes not. I think you'll get an answer by Monday at the latest.

Don't be so negative At least now you've told VIP support about it.

I haven't played Platin since the change, but gamble1 has. My only Curacao casino was Winz, they even paid out without Verification (it was 450€ or so). But I think that only works until you have accumulated 2k, then they also require verification.

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