I suspect that lack of communication and knowledge is unnecessarily dragging out the case here.
The TE doesn't even know that he is a VIP and that there is a separate VIP email. The support chat at Platin has always been for the cat. But anyone who has played there often enough knows that. I went into the support chat once and they couldn't help me. I wrote to VIP support and they were magically able to help me. How does that work? Magic???
That's exactly what gamble1 is trying to say and I can confirm, at least with the old Platin (MGA license), that VIP support always helped 95% of the time and were able to solve the problems quickly. He's certainly not defending Platin, just drawing attention to his previous experiences.
I work in support and sometimes - in my experience - you don't really know what fault the customer has and try to guess. A remote diagnosis is useless as they usually don't have any real IT knowledge either. Very few of them have reasonably good IT knowledge, but many can only do the simplest things. That's all you need to know as a 1st-level supporter.
The fact that it's supposedly due to the pop-up is clearly wrong, no question, but I certainly wouldn't see it as a stalling technique.
What I also noticed was that the bank might have rejected the payment. If this is the case, then the payout should have worked beforehand. It also takes more than 1-2 days for the money to be credited back to the player's account and it is certainly not canceled. The reversal of the payout request is a clear indication that the payout was not executed. For whatever reason.
I would also advise the TE to contact VIP support and report the failed payout and ask what the reason is. You would actually be fully verified. No more, no less. Don't tell them how many times it was canceled, don't mention what the chat support wrote, just what I wrote.
:D but nevertheless the core of the matter is that not every otto normal consumer is VIP and deposits 1000€ in platin every month
does this mean that if you are an otto normal depositor you are just as much of a finger-wagging....and the VIP email doesn't help a shit
:D but still the heart of the matter is that not every otto normal consumer is VIP and deposits 1000€ in platin every month
does this mean that if you are an otto normal depositor you are just as much of a finger-wagging....and the VIP email doesn't help a shit
I have never denied that. I wouldn't recommend low-roller Platin anyway. I gambled there because I deposited a lot. I think I was once a Platin member for 6-7 months in a row and no, I'm neither rich nor do I earn well xD
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Forum posts:28The member deleted himself on13.05.2024
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11th May. 2024, at 08:54 pm CEST#33
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What is low or High Roller I usually Deposit 1 euro directly or only buy free spins from 40 to 400 euros. My highest bonus buy was 1000 and no, they didn't even come close to the streamers 😆 at the end of a session we are always low rollers
Herakles2 wrote on 11.05.2024 at 20:54: What is low or High Roller I usually Deposit 1 euro directly or only buy free spins from 40 to 400 euros. My highest bonus buy was 1000 and no, they didn't even come close to the streamers 😆 at the end of a session we are always low rollers
I've made several €1000 bonus buys and played several €1000 Blackjack hands. So I definitely wouldn't define myself as a low roller. personally, I only play €1 per spin if there's no other way financially. At the moment, I could even spin €100 and get over it.
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11th May. 2024, at 09:09 pm CEST#35
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frapi07 wrote on 11.05.2024 at 21:00:
I've made quite a few 1000€ bonus buys as well as played quite a few 1000€ Blackjack hands. So I definitely wouldn't define myself as a low roller. personally, I only play €1 per spin if there's no other way financially. At the moment, I could even spin €100 and get over it
Name me a casino that still pays you a 15k win without any problems and via which payment provider. I only make spins to 10 or 20 euros in the state casino and not online in 2024.
Name me a casino that still pays you a 15k win without any problems and via which payment provider. I only do spins on 10 or 20 euros in the state casino and not online 2024.
PinoCasino and I have always paid out by bank. But I wouldn't advise you to do that.
I even had the VIP manager on Whatsapp and he also replied ^^ I didn't really Deposit much and still got €200 Bonuses credited more often just like that.
Name me a casino that still pays you a 15k win without any problems and via which payment provider. I only do spins on 10 or 20 euros in the state casino and not online 2024.
there are many e.g. that I know and play the same there all from the DAMA group Example: Lucky Dreams, Winz.io, Just Casino, Winawin, Run4win, BetandPlay, ect......
all top casinos pay out several thousand a year there have never been any problems...... you are welcome to look through my winning pictures the casinos where I have won are listed everywhere
I only defend the casino for one reason and that is because some people here warn against depositing there, but this is simply not justified because I have had 6 withdrawals there recently alone, all of which have arrived without any problems and I have even recommended the store to two friends on request and they have not had a single problem with the store either and their Verification went through normally
I find it generally strange that the TE opens a thread because he suspects Platin could put obstacles in his way due to a normal rejection and always wants to give updates here and as soon as he has created the thread Platin of course makes problems as if by magic and provides answers of which one is dumber than the other (I mean ok the chat is sometimes not the brightest candle but another browser for a payout problem ? Seriously ? )
I don't want to imply anything or anything but the fact is that what is happening here is not the rule and anything but normal and if the story is true 1:1 there is only one possibility why the TE did not have his money yesterday and that is an error in the requested documents because everyone else gets their money immediately under normal circumstances with normal 3 level verification (ID address payment method)
What I also noticed is the TE writes in the first text they want a proof of payment where payment date and something like that is written on it only I haven't had to send such a proof anywhere yet aaaauuuuuußßßßßßeeeeerrrrr a Deposit has not arrived ! Could that be the problem? Checked all transactions ? Everything booked properly ?
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H****2
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12th May. 2024, at 01:00 am CEST#39
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Hi gamble
If it seems strange to you....Bank Name Date Amount Iban at once is STANDARD when paying with Visa because they want to see the associated account. I have to verify this in every casino with visa payment.
That's why I told them to pay out to the bank because they already have my bank details.
Everyone argues in their own direction. You based on your payouts and your 2 buddies, I based on my 0 cents so far, the Trustpilot reviews, the threads here in the forum, etc.
Of course I have proof and screanshots for everything, I'm not stupid.
I've already uploaded the decisive winning picture here at Winning pictures. Why should I make up the rest? I can't upload anything here in the thread otherwise I would have done it. Here is just a URL button.
And yes, all the screens from Chat are available or are they your buddies, I mean it's funny how you defend a casino that is known for something like that?
And again, I've been playing online for years and know all the tricks, I know what I have to upload and how, the requested data is OK and verified or should I post the support email to you for the third time that everything is verified? They can no longer delay the payout due to Verification and simply think up new things.
You better think about to what extent you are already conditioned to defend a casino that has been convicted of fraud and has illegally ripped off its players and there are permanent complaints and bad reviews?
Of course I have proof and screanshots for everything, I'm not stupid.
And again, I've been playing online for years and know all the tricks, I know what I have to upload and how, the requested data is OK and verified or should I post the support email to you the third time that everything is verified? They can no longer delay the payout due to Verification and simply think up new things.
You better think about to what extent you are already conditioned to defend a casino that has been convicted of fraud and has illegally ripped off its players and there are permanent complaints and bad reviews?
You will always find bad reviews. You won't find a company that only has good reviews. There are plenty of reasons: dissatisfaction, frustration, whatever. So generally speaking. If they are, then they are safe to buy.
Using Trustpilot for casino reviews is also rather unfavorable. There are much better platforms where OCs are rated.
He is not defending the casino in a desperate manner. He merely says that it seems suspicious to him because he is not familiar with this kind of behavior from them. Neither do I, by the way. I once got 3.4k paid out within 30 minutes. I had it in my account at 5 pm, payment was at 3 pm and something was confirmed. But I'm aware that it doesn't happen that quickly anymore, as there are more and more complaints about the payout time. In the end, however, everyone got their money paid out and as long as I can remember, none of them have experienced a hassle like yours. I don't know the reason, but this is de facto not normal.
Regardless of this, you have now written to VIP support and you will get an answer next week.
I suspect that something is wrong and they can't communicate it properly. As I've explained before, their chat support is rubbish.
If it seems strange to you....Bank Name Date Amount Iban at once is STANDARD when paying with Visa because they want to see the associated account. I have to verify this in every casino with visa payment.
That's why I told them to pay out to the bank because they already have my bank details.
Everyone argues in their own direction. You based on your payouts and your 2 buddies, I based on my 0 cents so far, the Trustpilot reviews, the threads here in the forum, etc.
Of course I have proof and screanshots for everything, I'm not stupid.
I've already uploaded the decisive winning picture here at Winning pictures. Why should I make up the rest? I can't upload anything here in the thread otherwise I would have done it. Here is just a URL button.
And yes, all the screens from Chat are available or are they your buddies, I mean it's funny how you defend a casino that is known for something like that?
And again, I've been playing online for years and know all the tricks, I know what I have to upload and how, the requested data is OK and verified or should I post the support email to you for the third time that everything is verified? They can no longer delay the payout due to Verification and simply think up new things.
You better think about to what extent you are already conditioned to defend a casino that has been convicted of fraud and has illegally ripped off its players and there are permanent complaints and bad reviews?
But you still make it sound like you can't play there normally and that's simply wrong because the numbers are 100%
I didn't accuse you of making everything up, I just said how strange everything is and I also had a problem verifying my credit card when they changed their license, where it was simply declined a few times, but the problem was also in front of the screen and not at the casino, where you could only accuse them of pointing it out more precisely
Why should they make a fuss with someone who deposits 15k when he wants to withdraw 1,500 ? I had deposited 20 € there when changing the license and won 800 € and they were there without any fuss so that just doesn't make sense and I just think it sucks when a casino that has always paid out so far is put on a similar level as a store without a license with fake slots
With something like that I would defend every casino because otherwise such fairy tales would spread that would withdraw money nobody plays there anymore and we will soon only have the last snot casinos to choose from because some people don't get it shitty to wait 2 days for their money without gambling it away and blame everything on the casino as an alleged delay tactic (are you not meant now with you is just another problem)
I assure you that if you have not broken any rules and everything is ok with the documents you will get your money, I will sign it for you, but you really need some kind of information about where it is hanging out
gamble1 wrote on 12.05.2024 at 01:35:
But you still turn it around as if you can't play normally there and that's simply wrong because the numbers from 100%
I didn't accuse you of making everything up I just said how weird everything is and I also had a problem verifying my credit card when they changed their license where it was simply rejected a few times but the problem was also in front of the screen and not at the casino you could only accuse them of they should have pointed out more precisely
Why should they make a fuss with someone who deposits 15k when he wants to withdraw 1,500 ? I had deposited 20 € there when changing the license and won 800 € and they were there without any fuss so that just doesn't make sense and I just think it sucks when a casino that has always paid out so far is put on a similar level as a store without a license with fake slots
With something like that I would defend every casino because otherwise such fairy tales would spread that would withdraw money nobody plays there anymore
and soon we will only have the last snot casinos to choose from because a few people can't be bothered to wait 2 days for their money without gambling it away and blame everything on the casino as an alleged delaying tactic (you are not meant now with you is just another problem)
I assure you that if you haven't broken any rules and everything is ok with the documents, you'll get your money - I'll sign it for you, but you really need some kind of information about where it is
old... these are all no arguments what you bring there.
this casino has always paid you out and your experience so far has been good. that's not disputed and you're welcome. but that's it.
the fact is: there are a lot of complaints, a lot of people who wait weeks for their money, who have to put up with the most delicate Verification harassment and some of whom have their accounts closed for no reason and you present this as a fairy tale and are pointlessly holding up the flag here.
actually, your posts always say the same thing:
Platin is reputable and pays out, unless the player has done something wrong, which is always the first thing to suspect. otherwise it will be a xyz mistake / overload whatever - you have to cut them some slack, because they have always paid you out.
then a few anecdotes about all the shit other gamblers have done during the verification process and how stupid people are because they can't pinch their cheeks together long enough for Platin to pay out their money.
or not.
and sure, it would be a shame if Platin lost players when they are so great and always pay you out. my gosh...
i would feel so lost & screwed here by now if i had any problem with a casino and was stupid enough to want to discuss it in the forum.
either they're paying you (yeah, yawn) or they've put something in your glass.
so whoever.
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H****2
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:D but nevertheless the core of the matter is that not every otto normal consumer is VIP and deposits 1000€ in platin every month
does this mean that if you are an otto normal depositor you are just as much of a finger-wagging....and the VIP email doesn't help a shit
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I have never denied that. I wouldn't recommend low-roller Platin anyway. I gambled there because I deposited a lot. I think I was once a Platin member for 6-7 months in a row and no, I'm neither rich nor do I earn well xD
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I've made several €1000 bonus buys and played several €1000 Blackjack hands. So I definitely wouldn't define myself as a low roller. personally, I only play €1 per spin if there's no other way financially. At the moment, I could even spin €100 and get over it.
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Name me a casino that still pays you a 15k win without any problems and via which payment provider. I only make spins to 10 or 20 euros in the state casino and not online in 2024.
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PinoCasino and I have always paid out by bank. But I wouldn't advise you to do that.
I even had the VIP manager on Whatsapp and he also replied ^^ I didn't really Deposit much and still got €200 Bonuses credited more often just like that.
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Magnus1978
there are many e.g. that I know and play the same there all from the DAMA group Example: Lucky Dreams, Winz.io, Just Casino, Winawin, Run4win, BetandPlay, ect......
all top casinos pay out several thousand a year there have never been any problems...... you are welcome to look through my winning pictures the casinos where I have won are listed everywhere
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Max_Bet
I find it generally strange that the TE opens a thread because he suspects Platin could put obstacles in his way due to a normal rejection and always wants to give updates here and as soon as he has created the thread Platin of course makes problems as if by magic and provides answers of which one is dumber than the other (I mean ok the chat is sometimes not the brightest candle but another browser for a payout problem ? Seriously ? )
I don't want to imply anything or anything but the fact is that what is happening here is not the rule and anything but normal and if the story is true 1:1 there is only one possibility why the TE did not have his money yesterday and that is an error in the requested documents because everyone else gets their money immediately under normal circumstances with normal 3 level verification (ID address payment method)
What I also noticed is the TE writes in the first text they want a proof of payment where payment date and something like that is written on it only I haven't had to send such a proof anywhere yet aaaauuuuuußßßßßßeeeeerrrrr a Deposit has not arrived ! Could that be the problem? Checked all transactions ? Everything booked properly ?
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If it seems strange to you....Bank Name Date Amount Iban at once is STANDARD when paying with Visa because they want to see the associated account. I have to verify this in every casino with visa payment.
That's why I told them to pay out to the bank because they already have my bank details.
Everyone argues in their own direction. You based on your payouts and your 2 buddies, I based on my 0 cents so far, the Trustpilot reviews, the threads here in the forum, etc.
Of course I have proof and screanshots for everything, I'm not stupid.
I've already uploaded the decisive winning picture here at Winning pictures. Why should I make up the rest? I can't upload anything here in the thread otherwise I would have done it. Here is just a URL button.
And yes, all the screens from Chat are available or are they your buddies, I mean it's funny how you defend a casino that is known for something like that?
And again, I've been playing online for years and know all the tricks, I know what I have to upload and how, the requested data is OK and verified or should I post the support email to you for the third time that everything is verified? They can no longer delay the payout due to Verification and simply think up new things.
You better think about to what extent you are already conditioned to defend a casino that has been convicted of fraud and has illegally ripped off its players and there are permanent complaints and bad reviews?
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You will always find bad reviews. You won't find a company that only has good reviews. There are plenty of reasons: dissatisfaction, frustration, whatever. So generally speaking. If they are, then they are safe to buy.
Using Trustpilot for casino reviews is also rather unfavorable. There are much better platforms where OCs are rated.
He is not defending the casino in a desperate manner. He merely says that it seems suspicious to him because he is not familiar with this kind of behavior from them. Neither do I, by the way. I once got 3.4k paid out within 30 minutes. I had it in my account at 5 pm, payment was at 3 pm and something was confirmed. But I'm aware that it doesn't happen that quickly anymore, as there are more and more complaints about the payout time. In the end, however, everyone got their money paid out and as long as I can remember, none of them have experienced a hassle like yours. I don't know the reason, but this is de facto not normal.
Regardless of this, you have now written to VIP support and you will get an answer next week.
I suspect that something is wrong and they can't communicate it properly. As I've explained before, their chat support is rubbish.
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But you still make it sound like you can't play there normally and that's simply wrong because the numbers are 100%
I didn't accuse you of making everything up, I just said how strange everything is and I also had a problem verifying my credit card when they changed their license, where it was simply declined a few times, but the problem was also in front of the screen and not at the casino, where you could only accuse them of pointing it out more precisely
Why should they make a fuss with someone who deposits 15k when he wants to withdraw 1,500 ? I had deposited 20 € there when changing the license and won 800 € and they were there without any fuss so that just doesn't make sense and I just think it sucks when a casino that has always paid out so far is put on a similar level as a store without a license with fake slots
With something like that I would defend every casino because otherwise such fairy tales would spread that would withdraw money nobody plays there anymore and we will soon only have the last snot casinos to choose from because some people don't get it shitty to wait 2 days for their money without gambling it away and blame everything on the casino as an alleged delay tactic (are you not meant now with you is just another problem)
I assure you that if you have not broken any rules and everything is ok with the documents you will get your money, I will sign it for you, but you really need some kind of information about where it is hanging out
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old... these are all no arguments what you bring there.
this casino has always paid you out and your experience so far has been good. that's not disputed and you're welcome. but that's it.
the fact is: there are a lot of complaints, a lot of people who wait weeks for their money, who have to put up with the most delicate Verification harassment and some of whom have their accounts closed for no reason and you present this as a fairy tale and are pointlessly holding up the flag here.
actually, your posts always say the same thing:
Platin is reputable and pays out, unless the player has done something wrong, which is always the first thing to suspect. otherwise it will be a xyz mistake / overload whatever - you have to cut them some slack, because they have always paid you out.
then a few anecdotes about all the shit other gamblers have done during the verification process and how stupid people are because they can't pinch their cheeks together long enough for Platin to pay out their money.
or not.
and sure, it would be a shame if Platin lost players when they are so great and always pay you out. my gosh...
i would feel so lost & screwed here by now if i had any problem with a casino and was stupid enough to want to discuss it in the forum.
either they're paying you (yeah, yawn) or they've put something in your glass.
so whoever.
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so if they don't pay out in the next three months, then you must have misinterpreted the green checkmarks.
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