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Jokerstar: [solved] Jokerstar real money balance disappeared (Page 9)

Topic created on 27th Feb. 2023 | Page: 9 of 12 | Answers: 112 | Views: 10,715
ExSpielsuchti
Amateur

[solved] Jokerstar real money balance disappeared

2nd Mar. 2023, at 09:53 am CET#64
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I do not and will not to this day understand people who use Bonuses when depositing. The turnover conditions and the terms and conditions are in my opinion as good as in any casino scam.
Cashback bonus is the only bonus I have used in my gambling years.
Playing without a bonus avoids headaches, no matter if 100€ or 7000€ I have received in every OC so far without any problems.

No casino has money to give away and of course the conditions for a payout are accordingly in most cases with many small built-in traps.

My Tip, play with your own money, the Risk for such stories is very low

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T0uchTheSky
Elite

[solved] Jokerstar real money balance disappeared

2nd Mar. 2023, at 10:07 am CET#65
1 Like

Liked this post: Avatar von Donnie Donnie

ExSpielsuchti wrote on 02.03.2023 at 09:53: I do not understand and will not understand until today people who use the bonus when depositing. The turnover conditions and the T&Cs are in my opinion as good as in any casino scam.
Cashback bonus is the only bonus I have used in my gambling years.
Playing without a bonus avoids headaches, no matter if 100€ or 7000€ I have received in every OC so far without any problems.

No casino has money to give away and of course the conditions for a payout are accordingly in most cases with many small built-in traps.

My Tip, play with your own money, the Risk for such stories is very low

There are also very good Bonuses, nonsticky and wagerfree bonuses, there you have so to speak a second life, if you have gambled away your real money. Yes, I know, here you also have to pay attention to the bonus condition. But often I take Deposit bonuses, to which there are cash freespins, because there you have nothing to lose.

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Dutch78
Top Member

[solved] Jokerstar real money balance disappeared

2nd Mar. 2023, at 10:40 am CET#66
6 Likes

Liked this post: Anonym, Avatar von bruffl bruffl, Avatar von Caro Caro, Avatar von garfield68 garfield68, Avatar von Matthias Matthias, Avatar von Max_Bet Max_Bet

Justin wrote on 02/03/2023 at 00:18: What a stupid old wives tale...

Gee Justin, you really understand the principle of objective criticism,don't you?

Let me help you out a little so it works better next time.
Old wives is not an insult, it represents the symbolic assumption of power by women,could you get comfortable with that idea?
You certainly meant the Waschweiber and have simply confused that a little.
But there is also the old wives' tale, which is indeed a little insulting, because it suggests empty talk and tries to discredit.

I have met Caro here as a very helpful woman, who always has an open ear for everyone and always tries to help where she can and is always responsive to problems, if there should be any, whether here in the forum or at various casinos.
In the end, we are all human beings, no matter in what capacity. One should always meet the opposite with the respect, which one also demands for itself (rightly).
Here you have absolutely picked out the wrong person and Caro already shows greatness by simply accepting your insult, maybe you can also show greatness and simply rethink your contribution?

Even if I can understand your train of thought behind your contribution, it is no reason to insult someone, because you want to be taken seriously and you will never by defaming others.
I hope nevertheless very much that you do not speak in such a way necessarily with your partner, with your partner, because otherwise it could be that you must make your laundry sometime alone.

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Falke
Expert

[solved] Jokerstar real money balance disappeared

2nd Mar. 2023, at 11:16 am CET#67
0 Likes

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julia_jokerstar wrote on 02/03/2023 at 09:08: Dear GambleJoe Community,

we understand your excitement, appreciate your comments and sat down again after your discussion.

In our special and general Bonus terms and conditions, we specifically point out to you how to book your wins.

In a nutshell:
If the free spins are not played directly, all wins earned from then on will count as bonus money.
Your deposited money always remains real money.
In the next step you have to determine the conversion amount. To do this, you need to play all the free spins.
Only after you have played all your free spins, the conversion amount is determined.

Before you have made the wins, you can of course decline the bonus. This will make your Deposit available for withdrawal again.
We are currently working on a solution to incorporate your feedback on Jokerstar.com.

We therefore ask for your patience. For further feedback or questions you can send me a PN via the Communicator.

Kind regards
Julia



"If the free spins are not played directly, all wins made from then on count towards bonus money."

"Your deposited money always remains real money


No, it doesn't. You have also deleted the real money.

Edit by Caro: Font color was adjusted

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T0uchTheSky
Elite

[solved] Jokerstar real money balance disappeared

2nd Mar. 2023, at 11:37 am CET#68
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" You made a Deposit of €25.00 at Jokerstar on 02/24/2023 and selected the "40 Spins Burning Wild" bonus. From this point on, according to our Bonus terms and conditions, your deposit was bonus-linked and all wins made with it became bonus money. Your winnings of €35.00 outside of the free spins were therefore considered bonus money and have been valid under the bonus promotion until 27.02.2023 (according to paragraph 1.8. of our General Bonus and Free Spins Terms and Conditions)."

All his money in the amount of 35 euros became Bonus money and it was therefore deleted. Can it be that the employees and the casino manager herself do not even understand what is in their bonus conditions in it, because such a thing is nowhere in another casino ?!

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Falke
Expert

[solved] Jokerstar real money balance disappeared

2nd Mar. 2023, at 12:28 pm CET#69
1 Like

Liked this post: Anonym

T0uchTheSky wrote on 02.03.2023 at 11:37: " You made a Deposit of €25.00 at Jokerstar on 24.02.2023 and selected the bonus "40 Spins Burning Wild". From this point on, according to our Bonus terms and conditions, your deposit was bonus-linked and all wins made with it became bonus money. Your winnings of €35.00 outside of the free spins were therefore considered bonus money and have been valid under the bonus promotion until 27.02.2023 (according to paragraph 1.8. of our General Bonus and Free Spins Terms and Conditions)."

All his money in the amount of 35 euros became Bonus money and it was therefore deleted. Can it be that the employees and the casino manager herself do not even understand what is in their bonus conditions in it, because such a thing is nowhere in another casino ?!

I finds also only funny. The more often the manager reports here, the more they ride in. There really seems to have no idea of their own rules.


Delete him all the money, where even 25 € deposit are there and then claim that the real money remains real money.
A few pages before the manager but again explains exactly the opposite.

And for that they made another team meeting. The more often they brainstorm there, the more confusing it gets.

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Caro
Expert

[solved] Jokerstar real money balance disappeared

2nd Mar. 2023, at 01:03 pm CET#70
0 Likes

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Do I understand something wrong now?!

But I read and understand the message from Julia so that they will adjust the rules as described in her last post, . She has discussed it but yesterday internally and will adjust the bonus conditions promptly. She also asks for patience.

Or am I now fallen on my head

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Falke
Expert

[solved] Jokerstar real money balance disappeared

2nd Mar. 2023, at 01:21 pm CET#71
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Caro wrote on 02.03.2023 at 13:03: Am I getting something wrong now?!

But I read and understand the message from Julia so that they will adjust the rules as described in her last post, . She has discussed it but yesterday internally and will adjust the bonus conditions promptly. She also asks for patience.

Or am I now fallen on my head


So I understood that in her last post, she only described the conditions that are already in place and will only include this thread later.


At least they could now give the TE simply times the 35 € real money credit back and regardless of whether there would be perhaps 10 € Bonus money, or whether the conditions are now only adjusted, etc..
Simply because it is totally petty, because of such a small sum, so cross and the whole forum agrees that he is entitled to the money.

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Caro
Expert

[solved] Jokerstar real money balance disappeared

2nd Mar. 2023, at 02:21 pm CET#72
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Hmm ok, then I understood it differently.

As far as I know, bruffl has received another compensation/FS. But I'm sure he can say more about that.

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bruffl
Expert

[solved] Jokerstar real money balance disappeared

2nd Mar. 2023, at 03:47 pm CET#73
0 Likes

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Caro wrote on 02/03/2023 at 14:21:
As far as I know, bruffl has received another compensation/FS. But I'm sure he can say more about that.

true.

The casino junior manager got back to me.

" since we can understand your still existing annoyance, we have decided internally to accommodate you again. You will therefore find 35 cash spins worth €1 in your navigation bar. We are currently working on a solution to include your feedback on Jokerstar.de.

We wish you continued fun playing on Jokerstar.de.

Kind regards"


so far so good, it's not a nuisance, well a courtesy....., and continue to have fun on Jokerstars......

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