" as we can understand your still existing annoyance, we have decided internally to accommodate you again. You will therefore find 35 cash spins worth €1 in your navigation bar. We are currently working on a solution to include your feedback on Jokerstar.de.
We wish you continued fun playing on Jokerstar.de.
Kind regards"
so far so good, it is not a nuisance, well a courtesy....., and continue to have fun on Jokerstars......
Is the money won from it then real money? Then it would be at least a halfway fair offer.
" as we can understand your still existing annoyance, we have decided internally to accommodate you again. You will therefore find 35 cash spins worth €1 in your navigation bar. We are currently working on a solution to include your feedback on Jokerstar.de.
We wish you continued fun playing on Jokerstar.de.
Kind regards"
so far so good, it's not a nuisance, well a courtesy....., and keep having fun on Jokerstars......
No congratulations at all from the manager for the winner of the lottery?
Unfair sports people......
10 spins more for the cost of his Paysafecard, or...oh come on, I'll add five more, then it's nice and round, but would have been really too much of a good thing.
Is the money won from this then real money? Then it would be at least a halfway fair offer.
Yes, is real money.
Have run the games at Eye of Horus.
There were wins in the amount of 3.50€.
Okay, now the casino can not help....
This post has been translated automatically
Anonym
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[solved] Jokerstar real money balance disappeared
2nd Mar. 2023, at 06:00 pm CET#78
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Falcon wrote on 02/03/2023 at 12:28 PM:
I finds also only funny. The more often the manager reports here, the more they ride themselves in. There really seems to have no idea of their own rules.
Delete him all the money, where even 25 € Deposit are there and then claim that the real money remains real money.
A few pages before the manager but again explains exactly the opposite.
And for that they made another team meeting. The more often they brainstorm there, the more confusing it gets.
I now have pictures in my head of how the brainstorming process works😂 Yes - Yes - No
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Anonym
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[solved] Jokerstar real money balance disappeared
2nd Mar. 2023, at 06:01 pm CET#79
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bruffl wrote on 02/03/2023 at 17:09:
Yes, is real money.
Ran the games on Eye of Horus.
There were wins in the amount of 3,50€.
Okay, now the casino can not help....
Do not spend at once, whereby gibts not even a kebab for.
It's all about the gigantic sum of 35.00 EUR. The reason for the dispute are, formulated positively, very borderline terms and conditions.
And then irgenndein employee decides in the casino that one credits to the customer exactly this value...in the form of Freespins.
This is so passive aggro (we give you the 35.00 EUR, but only as we want, because we are right!)
I also work daily with customer contact and I am the contact person for the rather very tricky cases.
The basis for good service is: The customer is right, even if he is not!
And in this example, the customer (bruffl) is even right.
The customer, no matter in which area, is accommodated appropriately and within the available economic framework.
You can discuss this in the next meeting. Greetings go out to the person who decided the nonsense.
Wutmaennchen wrote on 02.03.2023 at 18:40: The cherry on the cake was the update today.
It is all the time about the gigantic sum of 35.00 EUR. Reason for the dispute are, positively formulated, very borderline AGBs.
And then irgenndein employee decides in the casino that one credits to the customer exactly this value...in the form of Freespins.
This is so passive aggro (we give you the 35.00 EUR, but only as we want, because we are right!)
I also work daily with customer contact and I am the contact person for the rather very tricky cases.
The basis for good service is: The customer is right, even if he is not!
And in this example, the customer (bruffl) is even right.
The customer, no matter in which area, is accommodated appropriately and within the available economic framework.
You can discuss this in the next meeting. Greetings go out to the person who decided the nonsense.
Anger man, very aptly put.
The customer can still be so bad or unsympathetic,
he brings the money.
And this bad puplicity.....if I were boss of the joint,
i'd have my people standing at attention.
Would have been such a cheap and great advertisement,
to solve this problem in a timely, generous and customer-oriented manner.
So it is as it is and the earth continues to turn.
I gambled away the 3.5€ recklessly,
would certainly not have been paid out to me.
And the verification....
The customer can be however bad or unsympathetic,
he brings the money.
And this bad puplicity.....if I were boss of the joint,
i'd have my people standing at attention.
Would have been such a cheap and great advertisement,
to solve this problem in a timely, generous and customer-oriented manner.
So it is as it is and the earth continues to turn.
I gambled away the 3.5€ recklessly,
would certainly not have been paid out to me.
And the verification....
Congratulations on your win of 3.50 euros, this casino is great and I will recommend it
very questionable practice of the casino, but to think of the same --> customer plays with it anyway, no matter whether he gets cash spins or raw cash as compensation.
of course it would have been best to credit the original amount back as real money, but casinos always want to demonstrate their power.
i would have the cash spins demonstratively not touched and let them rot incl. mail that I would like to have my cashable real money, everything else was and is a cheek in this case...
[solved] Jokerstar real money balance disappeared
Nobody has liked this post so far
Is the money won from it then real money? Then it would be at least a halfway fair offer.
This post has been translated automatically
[solved] Jokerstar real money balance disappeared
Nobody has liked this post so far
Play that down and then away there 👍🏻
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[solved] Jokerstar real money balance disappeared
Liked this post: Anonym
Unfair sports people......
10 spins more for the cost of his Paysafecard, or...oh come on, I'll add five more, then it's nice and round, but would have been really too much of a good thing.
This post has been translated automatically
[solved] Jokerstar real money balance disappeared
Liked this post:
Falke
Yes, is real money.
Have run the games at Eye of Horus.
There were wins in the amount of 3.50€.
Okay, now the casino can not help....
This post has been translated automatically
[solved] Jokerstar real money balance disappeared
Nobody has liked this post so far
I now have pictures in my head of how the brainstorming process works😂 Yes - Yes - No
This post has been translated automatically
[solved] Jokerstar real money balance disappeared
Nobody has liked this post so far
Do not spend at once, whereby gibts not even a kebab for.
This post has been translated automatically
[solved] Jokerstar real money balance disappeared
Liked this post: Anonym,
Dutch78, 
Falke
It's all about the gigantic sum of 35.00 EUR. The reason for the dispute are, formulated positively, very borderline terms and conditions.
And then irgenndein employee decides in the casino that one credits to the customer exactly this value...in the form of Freespins.
This is so passive aggro (we give you the 35.00 EUR, but only as we want, because we are right!)
I also work daily with customer contact and I am the contact person for the rather very tricky cases.
The basis for good service is: The customer is right, even if he is not!
And in this example, the customer (bruffl) is even right.
The customer, no matter in which area, is accommodated appropriately and within the available economic framework.
You can discuss this in the next meeting. Greetings go out to the person who decided the nonsense.
This post has been translated automatically
[solved] Jokerstar real money balance disappeared
Liked this post: Anonym,
Butterbrezel, 
Falke
Anger man, very aptly put.
The customer can still be so bad or unsympathetic,
he brings the money.
And this bad puplicity.....if I were boss of the joint,
i'd have my people standing at attention.
Would have been such a cheap and great advertisement,
to solve this problem in a timely, generous and customer-oriented manner.
So it is as it is and the earth continues to turn.
I gambled away the 3.5€ recklessly,
would certainly not have been paid out to me.
And the verification....
This post has been translated automatically
[solved] Jokerstar real money balance disappeared
Nobody has liked this post so far
Congratulations on your win of 3.50 euros, this casino is great and I will recommend it
This post has been translated automatically
[solved] Jokerstar real money balance disappeared
Nobody has liked this post so far
of course it would have been best to credit the original amount back as real money, but casinos always want to demonstrate their power.
i would have the cash spins demonstratively not touched and let them rot incl. mail that I would like to have my cashable real money, everything else was and is a cheek in this case...
This post has been translated automatically