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Daywalker17, yesterday at 08:44 pm CEST
[solved] win was deleted
Nobody has liked this post so far
There is no untruth in any syllable of my contribution. And I understand the conditions very well. Since I can express my opinion freely and also will and me no nonsense or what I let impute. T&Cs decent and clear to pretend is really not difficult. But to play with the ignorance of players and to push them in front of the head after fulfilling the turnover requirements is not fair and I stick to that.
Since I after my profit was denied and I could achieve my deposited 250 € another high win and I'm waiting for almost 3 days on its payout or the Verification takes, with the hope that I gamble the coal before again (forget it), my opinion is still that there are far better casinos that work faster and there are no problems with verification and payout.
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[solved] win was deleted
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My account balance was thus 260€ smooth. Have then extra looked, no bonus active.
Started to play, made a bonus buy at White Rabbit for 100€ (no problem, no bonus active)
won just under 1600€. In the end I had then over 1800€ balance and requested the withdrawal
Today I got a mail I would have violated the bonus conditions High Bet Breach. I would have made bets between 14-30€, which is total nonsense because I had even 100€ bet at White Rabbit. But since no bonus was active, it doesn't matter anyway.
The win was deleted again. Current account balance again 250€, which is also not true since I had deposited 260€. But anyway, it should not fail.
I have now requested all activities since my first deposit to prove that I first already once rightly did not get my win and now wrongly the same as an accusation in the room.
I will definitely contact the MGA as it is either fraud or just an oversight.
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[solved] win was deleted
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[solved] win was deleted
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Have you read the entire post?
Yes I have violated the bonus conditions!
Thus, I was deprived of the win.
Then I was refunded my Deposit (250€).
So I won again (without bonus) 1800€, again revoked because of violated bonus conditions. High Bet Breach, stake 14-30€. Without bonus no High Bet Breach possible, besides my highest stake was 100€. Came along?
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[solved] win was deleted
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In your place, I would post this problem in every gambling forum. Only so you hit the casinos sensitive and motivate you to invest more effort in your problem (Can then go very quickly and are then often very accommodating). For English forums I recommend deepl.comfalls your English is not sufficient.
That should actually make all, then would do themselves with the casinos also times what...
The MGA can confidently put behind and only write a complaint for the sake of completeness .... there will not happen much.
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[solved] win was deleted
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I will do that. Thanks
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[solved] win was deleted
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Just checked my Casino Gods account and there is positive news for now.
Balance 1801,14€
I have now requested the withdrawal again.
As soon as this is through I will recant any accusations against Casino Gods.
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[solved] win was deleted
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Why would you do that ?
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[solved] win was deleted
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Because it seems it was just an oversight and I'm glad the casino made an effort to solve the problem.
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[solved] win was deleted
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The customer service told me 2 hours ago that my withdrawal was successfully processed, but the status of the withdrawal is still on "pending approval" and that means that nothing has been processed.
But since the day is not quite over and yes could still do what (which I doubt) remains me again nothing but continue to wait for my coal
Customer service is the very last thing, not even the word of a manager counts for anything
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