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Spins Gods: [solved] win was deleted (Page 3)

Topic created on 29th May. 2020 | Page: 3 of 4 | Answers: 30 | Views: 6,940
Latino
Experienced

[solved] win was deleted

9th Jun. 2020, at 08:51 pm CEST#21
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@Packleader:
If you still get your win today, do you revoke any accusation again ? Or do you stay with the currently expressed criticism ?

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Packleader
Rookie

[solved] win was deleted

9th Jun. 2020, at 08:56 pm CEST#22
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I don't revoke anything anymore, because I've had enough.

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Packleader
Rookie

[solved] win was deleted

10th Jun. 2020, at 06:10 am CEST#23
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After what felt like 100 emails, I got the next excuse as a message again yesterday.

Dear,

Thank you for contacting Casino Gods Complaints with your request.

Further to your email, I would like to inform you that I have reviewed your Withdrawal request and I have also confirmed with the relevant team. Since your withdrawal has been processed manually there seemed to have been a confusion with the date of release.

The relevant team have now confirmed that your withdrawal will be released on the 11/06/2020 which is tomorrow and the funds will be in your account within 3 - 5 working days. This is the reason why you are still able to see your withdrawal as Pending on your account.

Rest assured that we can confirm this will be released tomorrow and we do apologise once again for any inconvenience caused.

Thank you once again for contacting us and if you need anything else, do not hesitate to contact us.

We are always happy to assist you.



I have now also again made them aware that in their terms and conditions is the payouts on e-wallets immediately and not only in 3-5 days. They stand yes so on their terms and conditions, but even stick to it is then apparently ne other thing.

I have never experienced such a circus in a casino.

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Anonym

[solved] win was deleted

10th Jun. 2020, at 09:42 am CEST#24
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Packleader wrote on 06/10/2020 at 06:10: After what felt like 100 emails, I got the next excuse as a message again yesterday.

Dear,

Thank you for contacting Casino Gods Complaints with your request.

Further to your email, I would like to inform you that I have reviewed your Withdrawal request and I have also confirmed with the relevant team. Since your withdrawal has been processed manually there seemed to have been a confusion with the date of release.

The relevant team have now confirmed that your withdrawal will be released on the 11/06/2020 which is tomorrow and the funds will be in your account within 3 - 5 working days. This is the reason why you are still able to see your withdrawal as Pending on your account.

Rest assured that we can confirm this will be released tomorrow and we do apologise once again for any inconvenience caused.

Thank you once again for contacting us and if you need anything else, do not hesitate to contact us.

We are always happy to assist you.



I have now also again made them aware that in their terms and conditions is the payouts on e-wallets immediately and not only in 3-5 days. They stand yes so on their terms and conditions, but even stick to it is then apparently ne other thing.

I have never experienced such a circus in a casino.

I can already tell you that you will not get your money for now. The processing will be cancelled soon and in the worst case you will have to pay the administration fee of 10€ + a processing fee of 2%.

Why? You can find the answer in the terms and conditions under point 9.2.1
Why does 9.2.1 apply to you? Because you intentionally and knowingly deposited another 10€ to be able to use another withdrawal method.

What can you do now? Cancel the withdrawal and withdraw with the method you used to Deposit the 250€

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Packleader
Rookie

[solved] win was deleted

10th Jun. 2020, at 10:19 am CEST#25
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Royal777 wrote on 10.06.2020 at 09:42
I can already tell you that you will not get your money for now. The processing will be cancelled soon and you will have to pay the administration fee of 10€ + a processing fee of 2% in the worst case.

Why? You can find the answer in the terms and conditions under point 9.2.1
Why does 9.2.1 apply to you? Because you intentionally and knowingly deposited another 10€ to be able to use another withdrawal method.

What can you do now? Cancel the withdrawal and withdraw with the method you used to Deposit the 250€

That is not quite right what you write there, that would perhaps apply if I had deposited the 10€ only to be able to use the withdrawal method (which I also have) But I have played with the sum so this does not apply.

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Anonym

[solved] win was deleted

10th Jun. 2020, at 10:33 am CEST#26
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Packleader wrote on 10.06.2020 at 10:19 am
That's not quite right what you write there, that would perhaps apply if I had deposited the 10€ only to be able to use the withdrawal method (which I also have) But I played with the sum therefore does not apply.

You may be right, but since the win is from your first Deposit, it is likely that the withdrawal will be cancelled.
You might be lucky if you didn't touch your 250€ and the win only came from the 10€.

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Packleader
Rookie

[solved] win was deleted

10th Jun. 2020, at 10:49 am CEST#27
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Royal777 wrote on 10.06.2020 at 10:33 am
You might be right, but since the win is from your First Deposit it will probably be that the withdrawal is cancelled.
You might be lucky, as long as you didn't touch your €250 and the win only came from the €10.

The win from my first deposit was taken away from me.
Then I deposited 10€ with ecoPayz and got the current win.
Good that I save every chat history, because I was even advised I should still deposit the min. amount of 10€ so I can use the method.

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Anonym

[solved] win was deleted

10th Jun. 2020, at 12:05 pm CEST#28
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Packleader wrote on 10/06/2020 at 10:49 AM
The win from my first Deposit was revoked.
Then I deposited 10€ with ecoPayz and got the current win.
Good that I save every chat history, since I was even advised I should still deposit the min. amount of 10€ so I can use the method.

Actually, the Genesis Group, to which CasinoGods belongs, except for the support is quite okay. The first withdrawal was rightly denied, but this additional payment of 10 € for another withdrawal method I find strange.

Maybe they want to accommodate you somehow not to lose you as a customer, on the other hand, there could also be a communication problem, if you wrote to them in German and the support had to use the Google Translate function. I am curious whether it works with the payout now!

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Packleader
Rookie

[solved] win was deleted

10th Jun. 2020, at 12:41 pm CEST#29
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Royal777 wrote on 10/06/2020 at 12:05 PM
Actually, the Genesis Group, to which CasinoGods belongs, is quite alright except for the support. The first withdrawal was rightly disallowed, but this additional payment of 10€ for another withdrawal method I find strange.

Maybe they want to accommodate you somehow not to lose you as a customer, on the other hand, there could also be a communication problem, if you wrote to them in German and the support had to use the Google Translate function. I am curious whether it works with the payout now!

The English does not fail.
I don't know if we are talking past each other.
If I Deposit 250€ with PSC and later another 10€ with ecoPayz and I have before depositing the 10€ only Mifinity and Trustly as a withdrawal method and after the 10€ also Ecopayz can select then I assume hard that if you can select it also works. It was extra verified.
In addition, I have played with the full amount 260 €. Where does it say that you can only withdraw with the method with which you have deposited more. That does not matter. If I deposit 1000€ with MC and 10€ with ecoPayz or MuchBetter then I can use this withdrawal method which was taken as the last deposit method. I have never had a problem with this in any other casino. That would be something new

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Packleader
Rookie

[solved] win was deleted

11th Jun. 2020, at 09:06 am CEST#30
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Liked this post: Anonym
Amount was successfully credited today.

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