Max_Bet wrote on 20/03/2023 at 16:10:
Is already clear to me that this whole harassment does not come from you directly. But it is striking that so far this only happens to me with you guys.
For me, this is an error message, if the unfounded occurs... very simple...
Has already happened to me at StarGames, Neobet, Tipico, Bet365, Happybet, Betano, Merkur.The stupid thing is you can not respond or report problems somewhere.At Merkur / Xtip you see in the profile even his LUGAS ID number, but where can you report problems?
StarGames_Official wrote on 20.03.2023 at 14:54:
So we don't do hazing here at all. Believe us, we would also be much happier if we didn't have to do this LUGAS check before starting the game, and you could start a game easier. But it is required by law.
It's also not an error message, because LUGAS simply reports back to us that you are active somewhere else. We don't get the info from LUGAS where you're active - otherwise we'd be happy to tell you "please log out of casino/sportsbook Provider XY and then try again". Unfortunately, we can't do anything with it except refer you to the other provider or to LUGAS.
If you can prove it that you are logged out everywhere, then just contact LUGAS directly - they can help you. Either they can terminate your active game session at the other provider or give you the info where you have your active session.
Thank you for your understanding.
I have to write something about this.
You advertise with the great gaming experience. If I, as a customer, have such an experience with you and then report it, I get the answer that I should deal with the third party myself and solve the problem. Are you serious?
It's like when I buy a salami from Aldi and the package won't open and Aldi tells me I can't take the sausage back, but contact the manufacturer...
And the manufacturer says, go to the one who makes the packaging...
sonne10 wrote on 20.03.2023 at 18:22: At StarGames I have never managed to a payout. The whole system from the casino so perfectly planned.
You can only lose or get mini wins.
what? that's total nonsense.klar everyone notices the difference with the reduced rtp's. of course, the game selection has become much smaller but therefore it is not impossible to win. but is not at StarGames. but is with all so with license for DE!
i've made the experience that it runs much better when you play with max bet! that's also the rtp related..assume that if you play with 10 cents per spin, the rtp is lower than at the machine in the rest stop.even with max bet it is of course no guarantee to clear every time but the general play is so less frustrating.
with the gamomat games is but mostly right down this rng the worst long number..hab there once observed as z.b.bei starGames constantly only the last 3 or max 4 numbers change & with other providers almost the complete number?!has that reasons?is that coincidence?are there nevertheless the chances the same?
in other gamomat games the number is not even there!?
what?that's total nonsense.of course everyone notices the difference with the reduced rtp's. of course the game selection has become much smaller but that's not why it's impossible to win. but is not at StarGames. is but with all so with license for DE!
i've made the experience that it runs much better when you play with max bet! that's also the rtp related..assume that if you play with 10 cents per spin, the rtp is lower than at the machine in the rest stop.even with max bet it is of course no guarantee to clear every time but the general play is so less frustrating.
with the gamomat games is but mostly right down this rng the worst long number..hab there once observed as z.b.bei StarGames constantly only the last 3 or max 4 numbers change & with other providers almost the complete number?!has that reasons?is that coincidence?are there nevertheless the chances the same?
in other gamomat games the number is not even there!?
The long number should be the game number or round number if the number increases by 1000 it just means since your last click 1000 other people have also started a round on this gameserver
At least it was like that in the past because if there was a hangup in the game you had to give exactly the number as the ident number for the round
gamble1 wrote on 20.03.2023 at 22:54:
The long number should be the game number or round number if the number increases by 1000 it just means since your last click 1000 other people have also started a round on this game server
At least it used to be like that because if there was a hang in the game you had to give exactly the number as the ident number for the round
achsooo thanks for the info. yes that would also make sense so
Has already happened to me at StarGames,Neobet,Tipico,Bet365,Happybet,Betano,Merkur.The stupid thing is you can not react or report problems somewhere.At Merkur/Xtip you can see in the profile even his LUGAS ID number,but where can you report problems?
Is in any case not a StarGames-specific problem with the wrong error message, as you can see in the sports betting thread.
Out of interest : does Lugas actually have a live support or similar to quickly fix such a problem?
We don't know of any live support from LUGAS, but you can send an email to lugas@gluecksspiel-behoerde.de or to info@gluecksspiel-behoerde.de if you have problems.
I have to write something about this for a moment.
You advertise with the great gaming experience. If I as a customer make such an experience with you and then report it, I get as a response, I should deal with the third party itself and solve the problem. Are you serious?
It's like when I buy a salami from Aldi and the package won't open and Aldi tells me I can't take the sausage back, but contact the manufacturer...
And the manufacturer says, go to the one who makes the packaging...
All right, your answer has arrived 👍🏻
It is clear to me that all this harassment does not come from you directly. But it is striking that so far this only happens to me with you.
For me, this is an error message, if the unfounded occurs... very simple...
By the way: you seriously think I do the Streess with Lugas and write to them? Do you know what my solution is? I simply pay you nothing more and I'm done with the story.
We understand your frustration. It is a very bad experience - we can understand that. We will take up your case ourselves with the authorities as well. If you could specify on Communicator which day you had this experience, that could help us enormously.
However, we have been on this forum for some time. Our goal is to transparently discuss with you your cases and the developments in the market that affect the gaming experience with us. You already know us: if we can help a player, we will. Unfortunately, the LUGAS implementation is suboptimal from a user experience perspective.
We don't know:
where else you are active,
since when you are active there,
in the limit file we do not know before a Deposit transaction how much is still available from your cross-provider limit,
etc.
Sure, we shouldn't complain here, and we don't. We just wanted to list the facts so you know: it's not so easy to help in these cases because we are not able to retrieve this info ourselves.
We understand your frustration. It's a grotty experience - we can understand that. We will take up your case ourselves with the authority as well. If you could specify on Communicator to us what day you had this experience, that could help us tremendously.
However, we have been on this forum for some time. Our goal is to transparently discuss with you your cases and the developments in the market that affect the gaming experience with us. You already know us: if we can help a player, we will. Unfortunately, the LUGAS implementation is suboptimal from a user experience perspective.
We don't know:
where else you are active,
since when you are active there,
in the limit file we do not know before a Deposit transaction how much is still available from your cross-provider limit,
etc.
Sure, we shouldn't complain here, and we don't. We just wanted to list the facts so you know: it's not so easy to help in these cases because we are not able to retrieve this info ourselves.
So regardless of how annoying the DE license is and how much it complicates an area that should actually bring fun to everyone by all means, I think most here share the opinion that your support and your activity here in the forum is really more than positive
You were here already on the road as you were not even listed here and if only a part of the casinos that are on the road here would take an example, we would all have it a lot easier including the GJ team
We all just have to make the best out of this strangely implemented regulation
gamble1 wrote on 21.03.2023 at 10:15 am:
So regardless of how annoying the DE license is and how much it complicates an area that should actually bring fun to everyone by all means I think most here share the opinion that your support and your activity here in the forum is really more than positive
You were here already on the road as you were not even listed here and if only a part of the casinos that are on the road here would take an example, we would all have it a lot easier including the GJ team
We all just have to make the best out of this strangely implemented regulation
that's exactly how I see it.unfortunately, I'm sure you still read more contributions from other frustrated players who have once again won nothing! I can therefore even understand that otherwise hardly anyone else pulls in here but StarGames has really already proven nerves here respect & please keep it up!!!
StarGames experience
Nobody has liked this post so far
Has already happened to me at StarGames, Neobet, Tipico, Bet365, Happybet, Betano, Merkur.The stupid thing is you can not respond or report problems somewhere.At Merkur / Xtip you see in the profile even his LUGAS ID number, but where can you report problems?
This post has been translated automatically
StarGames experience
Nobody has liked this post so far
I have to write something about this.
You advertise with the great gaming experience. If I, as a customer, have such an experience with you and then report it, I get the answer that I should deal with the third party myself and solve the problem. Are you serious?
It's like when I buy a salami from Aldi and the package won't open and Aldi tells me I can't take the sausage back, but contact the manufacturer...
And the manufacturer says, go to the one who makes the packaging...
All right, your answer has arrived 👍🏻
This post has been translated automatically
StarGames experience
Liked this post:
Daniel1988, 
XXLEONIDASXX
You can only lose or get mini wins.
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StarGames experience
Nobody has liked this post so far
what? that's total nonsense.klar everyone notices the difference with the reduced rtp's. of course, the game selection has become much smaller but therefore it is not impossible to win. but is not at StarGames. but is with all so with license for DE!
i've made the experience that it runs much better when you play with max bet! that's also the rtp related..assume that if you play with 10 cents per spin, the rtp is lower than at the machine in the rest stop.even with max bet it is of course no guarantee to clear every time but the general play is so less frustrating.
with the gamomat games is but mostly right down this rng the worst long number..hab there once observed as z.b.bei starGames constantly only the last 3 or max 4 numbers change & with other providers almost the complete number?!has that reasons?is that coincidence?are there nevertheless the chances the same?
in other gamomat games the number is not even there!?
This post has been translated automatically
StarGames experience
Liked this post:
roccoammo11, 
StarGames_Official
The long number should be the game number or round number if the number increases by 1000 it just means since your last click 1000 other people have also started a round on this gameserver
At least it was like that in the past because if there was a hangup in the game you had to give exactly the number as the ident number for the round
This post has been translated automatically
StarGames experience
Nobody has liked this post so far
achsooo thanks for the info. yes that would also make sense so
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StarGames experience
Liked this post:
Donnie
We don't know of any live support from LUGAS, but you can send an email to lugas@gluecksspiel-behoerde.de or to info@gluecksspiel-behoerde.de if you have problems.
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StarGames experience
Liked this post:
Max_Bet, 
roccoammo11, 
Saphira
We understand your frustration. It is a very bad experience - we can understand that. We will take up your case ourselves with the authorities as well. If you could specify on Communicator which day you had this experience, that could help us enormously.
However, we have been on this forum for some time. Our goal is to transparently discuss with you your cases and the developments in the market that affect the gaming experience with us. You already know us: if we can help a player, we will. Unfortunately, the LUGAS implementation is suboptimal from a user experience perspective.
We don't know:
Sure, we shouldn't complain here, and we don't. We just wanted to list the facts so you know: it's not so easy to help in these cases because we are not able to retrieve this info ourselves.
This post has been translated automatically
StarGames experience
Liked this post:
garfield68, 
Max_Bet, 
roccoammo11, 
StarGames_Official
So regardless of how annoying the DE license is and how much it complicates an area that should actually bring fun to everyone by all means, I think most here share the opinion that your support and your activity here in the forum is really more than positive
You were here already on the road as you were not even listed here and if only a part of the casinos that are on the road here would take an example, we would all have it a lot easier including the GJ team
We all just have to make the best out of this strangely implemented regulation
This post has been translated automatically
StarGames experience
Nobody has liked this post so far
that's exactly how I see it.unfortunately, I'm sure you still read more contributions from other frustrated players who have once again won nothing! I can therefore even understand that otherwise hardly anyone else pulls in here but StarGames has really already proven nerves here respect & please keep it up!!!
This post has been translated automatically