We understand your frustration. It's a grotty experience - we can understand that. We will take up your case ourselves with the authority as well. If you could specify on Communicator to us what day you had this experience, that could help us tremendously.
However, we have been on this forum for some time. Our goal is to transparently discuss with you your cases and the developments in the market that affect the gaming experience with us. You already know us: if we can help a player, we will. Unfortunately, the LUGAS implementation is suboptimal from a user experience perspective.
We don't know:
where else you are active,
since when you are active there,
in the limit file we do not know before a Deposit transaction how much is still available from your cross-provider limit,
etc.
Sure, we shouldn't complain here, and we don't. We just wanted to list the facts so you know: it's not so easy to help in these cases because we are not able to retrieve this info ourselves.
Yes, sorry, I didn't want to attack you personally and also not StarGames directly. We have often had this topic here. It's just the legal restrictions and the casinos themselves can not do anything about it. In my opinion, however, it is your task to ensure that I change these conditions, which can not do the player. You have to contact the government and negotiate other contracts, not the player.
I deposited at 23:20 just wanted to twist a zwanni. At 1:30 I gave up...
i have made the experience that it runs much better if you play with max bet! this is also the rtp related..assume that if you play with 10 cents per spin, the rtp is lower than at the machine in the rest stop.even with max bet it is of course no guarantee to clear every time but the general play is so less frustrating.
I can confirm that. It seems the same to me. The regulated boxes run best on max bet. Thought I'm again the only one who has observed this phenomenon 🤣
We understand your frustration. It's a grotty experience - we can understand that. We will take up your case ourselves with the authority as well. If you could specify on Communicator to us what day you had this experience, that could help us tremendously.
However, we have been on this forum for some time. Our goal is to transparently discuss with you your cases and the developments in the market that affect the gaming experience with us. You already know us: if we can help a player, we will. Unfortunately, the LUGAS implementation is suboptimal from a user experience perspective.
We don't know:
where else you are active,
since when you are active there,
in the limit file we do not know before a Deposit transaction how much is still available from your cross-provider limit,
etc.
Sure, we shouldn't complain here, and we don't. We just wanted to list the facts so you know: it's not so easy to help in these cases because we are not able to retrieve this info ourselves.
About the issue with Lugas. I suspect your app. When I installed it, I got more and more problems to play via desktop because of the message "active at other provider" or "other tab" or "other game" opened. However, in the app also came this message, but only after I tried it on the Pc. I have now uninstalled the app and so far the problem has not reappeared. I'm not an expert on Android but could it be that this app stays logged in and that's why you get the "other provider" message on the PC? You said yourself, you do not see who this other Provider is...! And the system locks each other if you try it via both variants (Pc, mobile)?
About the issue with Lugas. I have your app in suspicion. When I had installed the, I got increasingly these problems to play via desktop because of the message "active at other provider" or "other tab" or "other game" open. However, in the app also came this message, but only after I tried it on the Pc. I have now uninstalled the app and so far the problem has not reappeared. I'm not an expert on Android but could it be that this app stays logged in and that's why you get the "other provider" message on the PC? You said yourself, you do not see who this other Provider is...! And the system locks each other if you try it via both variants (Pc, mobile)?
We will check, thanks for your research and explanations!
Mobile player at home? Disconnect your mobile connection and use your lan at home. Or the other way around. Problem solved. I'm also not a fan of the DE license, but to make the support man of StarGames long, for their own failures, is completely out of place here.
PS. i fell off the wagon after 1.5 years. i spent half my salary this weekend in the ampfe frenzy... it hurts like hell, but it's my own stupidity! i know the rtp, i know the 5sec rule and i know the max bet. i violated my own duty of care. my mistake, my fault....
To blame others is highly contemptible!
we are all over 18 here and everyone is responsible for themselves.
In the meantime, StarGames has the best payout, in my opinion. I think only crypto booths keep up with the speed. And lately I can always choose Neteller, even if I deposited with PSC. Very nice 👍🏻
Max_Bet wrote on 10.05.2023 at 13:16: So meanwhile StarGames has the best payout in my opinion. I think from the speed only crypto booths keep up. And lately I can always choose Neteller, even if I deposited with PSC. Very nice 👍🏻
Yes they changed that you can choose freely The payout speed is on the automatic payout as on the homepage is no minute and the money is already cool there
StarGames experience
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Yes, sorry, I didn't want to attack you personally and also not StarGames directly. We have often had this topic here. It's just the legal restrictions and the casinos themselves can not do anything about it. In my opinion, however, it is your task to ensure that I change these conditions, which can not do the player. You have to contact the government and negotiate other contracts, not the player.
I deposited at 23:20 just wanted to twist a zwanni. At 1:30 I gave up...
All good I'll try again tonight with you 👍🏻
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StarGames experience
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I can confirm that. It seems the same to me. The regulated boxes run best on max bet. Thought I'm again the only one who has observed this phenomenon 🤣
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StarGames experience
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About the issue with Lugas. I suspect your app. When I installed it, I got more and more problems to play via desktop because of the message "active at other provider" or "other tab" or "other game" opened. However, in the app also came this message, but only after I tried it on the Pc. I have now uninstalled the app and so far the problem has not reappeared. I'm not an expert on Android but could it be that this app stays logged in and that's why you get the "other provider" message on the PC? You said yourself, you do not see who this other Provider is...! And the system locks each other if you try it via both variants (Pc, mobile)?
This post has been translated automatically
StarGames experience
Liked this post:
gamble1, 
Max_Bet
We will check, thanks for your research and explanations!
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StarGames experience
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StarGames experience
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Rainmann, 
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StarGames experience
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PS. i fell off the wagon after 1.5 years. i spent half my salary this weekend in the ampfe frenzy... it hurts like hell, but it's my own stupidity! i know the rtp, i know the 5sec rule and i know the max bet. i violated my own duty of care. my mistake, my fault....
To blame others is highly contemptible!
we are all over 18 here and everyone is responsible for themselves.
This post has been translated automatically
StarGames experience
Liked this post:
garfield68, 
StarGames_Official
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StarGames experience
Liked this post:
StarGames_Official
Yes they changed that you can choose freely The payout speed is on the automatic payout as on the homepage is no minute and the money is already cool there
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