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Online Casinos in general: StarGames experience (Page 61)

Topic created on 04th Jan. 2022 | Page: 61 of 168 | Answers: 1,674 | Views: 215,742
Max_Bet
Expert
StarGames_Official wrote on 21/03/2023 at 08:54:

We understand your frustration. It's a grotty experience - we can understand that. We will take up your case ourselves with the authority as well. If you could specify on Communicator to us what day you had this experience, that could help us tremendously.

However, we have been on this forum for some time. Our goal is to transparently discuss with you your cases and the developments in the market that affect the gaming experience with us. You already know us: if we can help a player, we will. Unfortunately, the LUGAS implementation is suboptimal from a user experience perspective.


We don't know:


  • where else you are active,

  • since when you are active there,

  • in the limit file we do not know before a Deposit transaction how much is still available from your cross-provider limit,

  • etc.



Sure, we shouldn't complain here, and we don't. We just wanted to list the facts so you know: it's not so easy to help in these cases because we are not able to retrieve this info ourselves.


Yes, sorry, I didn't want to attack you personally and also not StarGames directly. We have often had this topic here. It's just the legal restrictions and the casinos themselves can not do anything about it. In my opinion, however, it is your task to ensure that I change these conditions, which can not do the player. You have to contact the government and negotiate other contracts, not the player.


I deposited at 23:20 just wanted to twist a zwanni. At 1:30 I gave up...

All good I'll try again tonight with you 👍🏻

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Max_Bet
Expert

roccoammo11 wrote on 20/03/2023 at 21:48:


i have made the experience that it runs much better if you play with max bet! this is also the rtp related..assume that if you play with 10 cents per spin, the rtp is lower than at the machine in the rest stop.even with max bet it is of course no guarantee to clear every time but the general play is so less frustrating.

I can confirm that. It seems the same to me. The regulated boxes run best on max bet. Thought I'm again the only one who has observed this phenomenon 🤣

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Max_Bet
Expert

StarGames_Official wrote on 21/03/2023 at 08:54:

We understand your frustration. It's a grotty experience - we can understand that. We will take up your case ourselves with the authority as well. If you could specify on Communicator to us what day you had this experience, that could help us tremendously.

However, we have been on this forum for some time. Our goal is to transparently discuss with you your cases and the developments in the market that affect the gaming experience with us. You already know us: if we can help a player, we will. Unfortunately, the LUGAS implementation is suboptimal from a user experience perspective.


We don't know:


  • where else you are active,

  • since when you are active there,

  • in the limit file we do not know before a Deposit transaction how much is still available from your cross-provider limit,

  • etc.



Sure, we shouldn't complain here, and we don't. We just wanted to list the facts so you know: it's not so easy to help in these cases because we are not able to retrieve this info ourselves.


About the issue with Lugas. I suspect your app. When I installed it, I got more and more problems to play via desktop because of the message "active at other provider" or "other tab" or "other game" opened. However, in the app also came this message, but only after I tried it on the Pc. I have now uninstalled the app and so far the problem has not reappeared. I'm not an expert on Android but could it be that this app stays logged in and that's why you get the "other provider" message on the PC? You said yourself, you do not see who this other Provider is...! And the system locks each other if you try it via both variants (Pc, mobile)?

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StarGames_Official
Experienced

Max_Bet wrote on 31/03/2023 at 16:56:

About the issue with Lugas. I have your app in suspicion. When I had installed the, I got increasingly these problems to play via desktop because of the message "active at other provider" or "other tab" or "other game" open. However, in the app also came this message, but only after I tried it on the Pc. I have now uninstalled the app and so far the problem has not reappeared. I'm not an expert on Android but could it be that this app stays logged in and that's why you get the "other provider" message on the PC? You said yourself, you do not see who this other Provider is...! And the system locks each other if you try it via both variants (Pc, mobile)?

We will check, thanks for your research and explanations!

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KevinKKS
Rookie
Does StarGames now take longer for the payout ? The last times or until now always within 10-20 minutes and now several hours nothing ?

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garfield68
Elite
so i still have my money on PSC or Neteller within a few seconds or minutes. what did you pay out with?

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WithoutWings
Top Member
I'm also waiting since Friday but vll it's the weekend 😏😁✌️

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existenzrippa
Rookie
Mobile player at home? Disconnect your mobile connection and use your lan at home. Or the other way around. Problem solved. I'm also not a fan of the DE license, but to make the support man of StarGames long, for their own failures, is completely out of place here.

PS. i fell off the wagon after 1.5 years. i spent half my salary this weekend in the ampfe frenzy... it hurts like hell, but it's my own stupidity! i know the rtp, i know the 5sec rule and i know the max bet. i violated my own duty of care. my mistake, my fault....

To blame others is highly contemptible!

we are all over 18 here and everyone is responsible for themselves.

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Max_Bet
Expert
In the meantime, StarGames has the best payout, in my opinion. I think only crypto booths keep up with the speed. And lately I can always choose Neteller, even if I deposited with PSC. Very nice 👍🏻

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gamble1
Legend

Max_Bet wrote on 10.05.2023 at 13:16: So meanwhile StarGames has the best payout in my opinion. I think from the speed only crypto booths keep up. And lately I can always choose Neteller, even if I deposited with PSC. Very nice 👍🏻

Yes they changed that you can choose freely The payout speed is on the automatic payout as on the homepage is no minute and the money is already cool there

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