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Online Casinos in general: StarGames experience (Page 59)

Topic created on 04th Jan. 2022 | Page: 59 of 165 | Answers: 1,648 | Views: 203,508
gamble1
Legend

StarGames experience

8th Feb. 2023, at 07:48 am CET#584
1 Like

Liked this post: Avatar von StarGames_Official StarGames_Official
@Stargames

Can you change this somehow ? If you play e.g. Novoline Slots and want to make a payout at the end you can leave the game and request a payout normally

But if you play Pragmatic Play Slots you have no possibility to click on exit and when you request a payout you usually get the message that there is still an active game session

You have to go to a Novo slot and click on exit to close the game session and make a withdrawal

This post has been translated automatically

Lumbumba22
Experienced

StarGames experience

8th Feb. 2023, at 10:36 am CET#585
0 Likes

Nobody has liked this post so far
15 free games get to 20 cents.
10 cents win from the 15 free games explains a lot.

This post has been translated automatically

david84
Amateur

StarGames experience

8th Feb. 2023, at 11:07 am CET#586
0 Likes

Nobody has liked this post so far

Lumbumba22 wrote on 08.02.2023 at 10:36 am: 15 free games get on 20 cents.
10 cents win from the 15 free games explains a lot.

correct... don't spend it all at once

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Max_Bet
Expert

StarGames experience

17th Mar. 2023, at 09:57 am CET#587
2 Likes

Liked this post: Avatar von Donnie Donnie, Avatar von Saphira Saphira
I was this week a little on StarGames on the road. What I like it was again new games at the start. You have to hand it to them, they always provide fresh supplies. What really got on my nerves were constant forced pauses. For example "You are currently in a legal cooldown phase" blablabla. Very annoying when this phase occurs directly after the deposit. Then the message, I'm still active with another Provider also came several times although neither on the mobile nor on the Pc logged in somewhere else. This error message is even worse, because the 5 minutes of forced pause sometimes easily over an hour 🤮...
There is no future in all of this shirking. No matter how good the game offer is. Nobody likes to be bullied. Will have to get rid of my money somewhere else again...

This post has been translated automatically

gamble1
Legend

StarGames experience

17th Mar. 2023, at 11:06 am CET#588
3 Likes

Liked this post: Avatar von Donnie Donnie, Avatar von Max_Bet Max_Bet, Avatar von Saphira Saphira

Max_Bet wrote on 17.03.2023 at 09:57: I was this week a little on StarGames on the road. What I like it was again new games at the start. You have to hand it to them, they always provide fresh supplies. What really got on my nerves were the constant pauses. For example "You are currently in a legal cooldown phase" blablabla. Very annoying when this phase occurs directly after the deposit. Then the message, I'm still active with another Provider also came several times although neither on the mobile nor on the Pc logged in somewhere else. This error message is even worse, because the 5 minutes of forced pause sometimes easily over an hour 🤮...
There is no future in all of this shirking. No matter how good the game offer is. Nobody likes to be bullied. Will have to get rid of my money again somewhere else...

Until the DE has understood it will be too late then the people will thankfully waive the DE offer

This post has been translated automatically

Daniel1988
Experienced

StarGames experience

18th Mar. 2023, at 08:47 am CET#589
2 Likes

Liked this post: Avatar von Donnie Donnie, Avatar von Max_Bet Max_Bet

Max_Bet wrote on 17.03.2023 at 09:57: I was this week a little on StarGames on the road. What I like it was again new games at the start. You have to hand it to them, they always provide fresh supplies. What really got on my nerves were the constant pauses. For example "You are currently in a legal cooldown phase" blablabla. Very annoying when this phase occurs directly after the deposit. Then the message, I'm still active with another Provider also came several times although neither on the mobile nor on the Pc logged in somewhere else. This error message is even worse, because the 5 minutes of forced pause sometimes easily over an hour 🤮...
There is no future in all of this shirking. No matter how good the game offer is. Nobody likes to be bullied. Will have to get rid of my money somewhere else again...

Have so to speak even more spoiled for choice, which slot pays nothing 😅

Can choose what you want, you can hardly manage to gamble through the 60 minutes, in between you still make 3 to 4 more deposits.
The 5 minute break came but always when it went into the free spins, all just coincidence 🤡

This post has been translated automatically

gamble1
Legend

StarGames experience

18th Mar. 2023, at 02:45 pm CET#590
0 Likes

Nobody has liked this post so far
Daniel1988 wrote on 03/18/2023 at 08:47 AM:

Have so to speak even more spoiled for choice, which slot pays nothing 😅

Kannst aussuchen what you want, one creates it yes hardly still the 60 minutes durchzocken to be able to, in between one transacts still 3 to 4 further deposits.
The 5 minute break came but always when it went into the free spins, all just coincidence 🤡

Currently I'm also hanging on a 40 € Cashback where I have already deposited 400 for it and when I won yesterday times a bit Horus has given me also +/- 120 turn nothing

However, I have already several times with a 50 € Deposit over 500 € can pay out because each slot has paid basically it is but as in any casino you lose anyway in the end

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StarGames_Official
Experienced

StarGames experience

20th Mar. 2023, at 02:54 pm CET#591
0 Likes

Nobody has liked this post so far
Max_Bet wrote on 17.03.2023 at 09:57: I was this week a little on StarGames on the road. What I like it was again new games at the start. You have to hand it to them, they always provide fresh supplies. What really got on my nerves were the constant pauses. For example "You are currently in a legal cooldown phase" blablabla. Very annoying when this phase occurs directly after the deposit. Then the message, I am still active with another Provider also came several times although neither on the mobile nor on the Pc logged in somewhere else. This error message is even worse, because the 5 minutes of forced pause sometimes easily over an hour 🤮...
There is no future in all of this shirking. No matter how good the game offer is. Nobody likes to be bullied. Will have to get rid of my money somewhere else again...

So we don't do hazing here at all. Believe us, we would be much happier if we didn't have to do this LUGAS check before starting a game, and you could start a game easier. But it is required by law.

It's also not an error message, because LUGAS simply reports back to us that you are active somewhere else. We don't get the info from LUGAS where you're active - otherwise we'd be happy to tell you "please log out of casino/sportsbook provider XY and then try again". Unfortunately, we can't do anything with it except refer you to the other provider or to LUGAS.

If you can prove it that you are logged out everywhere, then just contact LUGAS directly - they can help you. Either they can terminate your active game session at the other provider or give you the info where you have your active session.

Thank you for your understanding.

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Stromberg
Legend

StarGames experience

20th Mar. 2023, at 03:01 pm CET#592
0 Likes

Nobody has liked this post so far

StarGames_Official wrote on 20.03.2023 at 14:54:
So we don't do hazing here at all. Believe us, we would also be much happier if we didn't have to do this LUGAS check before starting the game and you could start a game easier. But it is required by law.

It's also not an error message, because LUGAS simply reports back to us that you are active somewhere else. We don't get the info from LUGAS where you're active - otherwise we'd be happy to tell you "please log out of casino/sportsbook Provider XY and then try again". Unfortunately, we can't do anything with it except refer you to the other provider or to LUGAS.

If you can prove it that you are logged out everywhere, then just contact LUGAS directly - they can help you. Either they can terminate your active game session at the other provider or give you the info where you have your active session.

Thanks for your understanding.

In any case, this is not a StarGames-specific problem with the wrong error message, as you can see in the sports betting thread.


Out of interest: does Lugas actually have a live support or something similar to quickly fix such a problem?

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Max_Bet
Expert

StarGames experience

20th Mar. 2023, at 04:10 pm CET#593
0 Likes

Nobody has liked this post so far
StarGames_Official wrote on 20.03.2023 at 14:54:
So we don't do hazing here at all. Believe us, we would also be much happier if we didn't have to do this LUGAS check before starting the game and you could start a game easier. But it is required by law.

It's also not an error message, because LUGAS simply reports back to us that you are active somewhere else. We don't get the info from LUGAS where you're active - otherwise we'd be happy to tell you "please log out of casino/sportsbook Provider XY and then try again". Unfortunately, we can't do anything with it except refer you to the other provider or to LUGAS.

If you can prove it that you are logged out everywhere, then just contact LUGAS directly - they can help you. Either they can terminate your active game session at the other provider or give you the info where you have your active session.

Thank you for your understanding.

I know that all this harassment does not come from you directly. But it is noticeable that so far this only happens to me with you.

For me, this is an error message, if the unfounded occurs... very simple...

By the way: you seriously think I do the Streess with Lugas and write to them? Do you know what my solution is? I simply pay you nothing more and I'm done with the story.

This post has been translated automatically

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