StarGames_Official wrote on 11.03.2024 at 09:24: Good morning everyone,
We would like to comment here in a post on yesterday's comments on the topic.
1) We have had real money free spins since we went live on the German domain in 2021. These have a defined maximum win. Incidentally, it is NOT a max. Cashout, as it is with the Bonuses in other casinos: you may win a maximum of x euros from the free spins, after which you can play this real money credit as high as you can. After that, there are no more limits. There are enough customers here on GambleJoe who have reported being able to play up these 15-20 euros in a three or even four-part range.
2) Such a maximum win is always predefined: in the welcome free spins, in the wheel of fortune free spins and yes, also in the birthday free spins. We can discuss for days whether this is a good thing or not. But as we already mentioned yesterday: our bonus system will be updated tomorrow. After that, some promotions will continue to be real money - these will continue to be limited. When we say that such a limitation is "standard", we don't just mean German casinos. But such real money free spins have existed in the UK, for example, for years and are always limited by the providers. It should be clear to you that providers want to limit their Risk - that's why there are bonus T&Cs. We will consider increasing the birthday offers after your comments here.
However, other promotions will pay out playable Bonus money and can then be converted with wagering requirements. There will be NO maximum win limit for these free spins.
3) You CANNOT program these maximum win limits to strike during the bonus rounds. This is for the simple reason that technically ALL bonus rounds only represent ONE real game round. So whether you get 10-20 or 100 bonus rounds with extensions, it doesn't matter - technically they all belong together and are counted as one round at the end. Therefore, after bonus round #7, we do NOT know what your win will be after 30 rounds and whether it will be over the limit or not.
This is not only the case for our games, but also applies to all other game manufacturers.
4) To our service level, tone on this forum and generally why we are not crediting this win to Hustlehoff now:
- If we do that with him now, all players who have reached a higher win than the maximum win limit after the Wednesday wheel can ask for a goodwill. That would make a mockery of the whole system.
- We take your feedback seriously here, otherwise we wouldn't have spent months (if not years) working on our new bonus system, constantly improving our payout processes, responding to customer requests, bug reports or accusations here, and so on. We do not understand that developments are only going in the wrong direction (as some people claim).
- Please also note the following: we are available to you in this forum almost 24/7. Why you can reproach us for our tone is for this reason alone: because we are here in this forum. As we said above: we learn a lot from you and are very grateful for it. Other casinos are not represented here to the same extent and do not defend their points, T&Cs or explain their plans, operations and what happened why so openly. If it sometimes sounds too honest or too harsh, we apologize. We think that you and we also benefit from this exchange.
5) What we don't agree with at all: "depositors are goodwill from players to casinos".
We categorically reject that. That's like saying: "my monthly Netflix/Spotify/Disney+ subscription is goodwill to " Netflix/Spotify/Disney+". Or that your "shindig ticket on the weekend is your goodwill to the shindig". It's not.
So point no. 5) is really total nonsense and you are of course absolutely right with your answer - a depositor in a casino is a service that you use! You can use it with you or with 10,000 other providers and one or the other Provider will certainly notice if they prefer to push customers to other providers by making the wrong decisions, but I have never heard of a depositor calling a service goodwill in years
On the subject of programming the win limit: you probably can't do this, but the game providers can, so whether this corresponds to the cost-benefit factor just to prevent a little frustration is something I can't judge, but it is technically possible
A little Tip @Stargames write to hustlehoff privately and send him a small bonus nobody here has to know about it would be really super nice of you
A quick question about your bonuses from tomorrow, is there anything special planned? Do you get a Deposit bonus for the test or something like that to be able to judge the implementation?
So point no. 5) is really total nonsense and you are of course absolutely right with your answer, a depositor in a casino is a service that you use! You can use it with you or with 10,000 other providers and one or the other Provider will certainly notice if he prefers to push customers to other providers by making the wrong decisions, but I have never really heard a depositor describe a service as goodwill in years
On the subject of programming the win limit: you probably can't do this, but the game providers can, so whether this corresponds to the cost-benefit factor just to prevent a little frustration is something I can't judge, but it is technically possible
A little Tip @Stargames write to hustlehoff privately and send him a small bonus nobody here has to know about it would be really super nice of you
A quick question about your Bonuses from tomorrow, is there anything special planned? Do you get a Deposit bonus for the test or something like that to be able to judge the implementation?
But then I also want a bonus. I was also in the bonus game for free spins over a year ago and was reduced to €10. That would have been a big win too
StarGames_Official wrote on 10.03.2024 at 13:11:
The money is not cashed in. These spins also do not affect the RTP of the game. The free spins are played on a different server than the normal games. There is also no bet here. The wins are credited to you at the end.
If these winnings were Bonus money, there would be no maximum win.
There will be an update to our bonus system on Tuesday. After that you should hopefully like it a lot more.
However, limiting wins in real money promotions is standard in online casinos.
As a conspiracy theorist, I would assume that the slots on the 'free spins server' have a much higher RTP. Then it would also make sense to offer the free spins on high bets to fool players into thinking that great wins are possible.
The clever minds at StarGames/Greentube/Novomatic, who developed the bonus system, know very well that in the end it is the wins and not the losses that remain in the memory of a gambling addict ✌️
As a conspiracy theorist, I would guess that the slots on the 'free play server' have a much higher RTP set. Then it would also make sense to offer the free spins on high bets to fool players into thinking what great wins are possible.
The clever minds at StarGames/Greentube/Novomatic, who developed the bonus system, know very well that in the end it is the wins and not the losses that remain in the memory of a gambling addict ✌️
That's not true, because I had 100 or 150 spins on 1 euro that have blasted out 27 euros 😂😂
As a conspiracy theorist, I would guess that the slots on the 'free play server' have a much higher RTP set. Then it would also make sense to offer the free spins on high bets to fool players into thinking what great wins are possible.
The clever minds at StarGames/Greentube/Novomatic, who developed the bonus system, know very well that in the end it is the wins and not the losses that remain in the memory of a gambling addict ✌️
No, the payout ratio is the same, as are the stake settings.
Quick question about your Bonuses from tomorrow is there anything special planned ? Do you get a Deposit bonus or something like that to test the implementation?
The site will be unavailable for a short time from 8 am. People who still have a current Cashback and have already wagered a certain amount but have not yet fully converted it will be credited as real money.
All other campaigns will be restarted in the following days. As a regular player, you will first notice this in the races, but then the deposit bonuses and the Wednesday wheel will also return with this new variant. If there is still no Wheel of Fortune on Wednesday, we ask for your patience.
At the end of the week we have already planned some other promotions for the Hanover game and St. Patrick's Day
StarGames_Official wrote on 11.03.2024 at 12:44 pm:
From 8am the site will be unavailable for a short time. People who still have a current Cashback and have already wagered a certain amount, but have not yet fully converted, will have these cashbacks credited as real money.
All other campaigns will be restarted in the following days. As a regular player, you will first notice this in the races, but then the DepositBonuses and the Wednesday wheel will also return with this new variant. If there is still no Wheel of Fortune on Wednesday, we ask for your patience.
At the end of the week we have already planned some other promotions for the Hanover game and St. Patrick's Day
Oh crap, I would have known that my Cashabck only recently expired and I couldn't meet the requirements No fun, all's well then I'll be curious
5) What we disagree with exactly: "depositors are goodwill from players to casinos".
We categorically reject this. That's like saying: "my monthly Netflix/Spotify/Disney+ subscription is goodwill to " Netflix/Spotify/Disney+". Or that your "shindig ticket on the weekend is your goodwill to the shindig". It's not.
Whether you call it goodwill, marketing success or whatever doesn't matter. My comparison was that a bonus given by you is voluntary - but so is the depositor's payment to you. Ultimately, every transaction that goes beyond the usual mandatory fixed costs (rent, Insurance, etc.) is voluntary. Whether it's a beer in the pub, a Netflix subscription or a Deposit in a casino. You are 1 Provider out of many.
The fact that you are now improving your bonus offer is of course great and shows that you take criticism seriously. I've already mentioned in other posts that I think this is very cool. In general, however, you should always know one thing:
You live from the players, not the players from you!
StarGames experience
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So point no. 5) is really total nonsense and you are of course absolutely right with your answer - a depositor in a casino is a service that you use! You can use it with you or with 10,000 other providers and one or the other Provider will certainly notice if they prefer to push customers to other providers by making the wrong decisions, but I have never heard of a depositor calling a service goodwill in years
On the subject of programming the win limit: you probably can't do this, but the game providers can, so whether this corresponds to the cost-benefit factor just to prevent a little frustration is something I can't judge, but it is technically possible
A little Tip @Stargames write to hustlehoff privately and send him a small bonus nobody here has to know about it would be really super nice of you
A quick question about your bonuses from tomorrow, is there anything special planned? Do you get a Deposit bonus for the test or something like that to be able to judge the implementation?
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StarGames experience
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But then I also want a bonus. I was also in the bonus game for free spins over a year ago and was reduced to €10. That would have been a big win too
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StarGames experience
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That's why nobody should find out haha so it could be that he already has a bonus, we don't know
PS: I think that would apply to everyone because everyone has had bad luck before but here it is extremely annoying and on a birthday too
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StarGames experience
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As a conspiracy theorist, I would assume that the slots on the 'free spins server' have a much higher RTP. Then it would also make sense to offer the free spins on high bets to fool players into thinking that great wins are possible.
The clever minds at StarGames/Greentube/Novomatic, who developed the bonus system, know very well that in the end it is the wins and not the losses that remain in the memory of a gambling addict ✌️
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StarGames experience
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That's not true, because I had 100 or 150 spins on 1 euro that have blasted out 27 euros 😂😂
Was the Welcome bonus
Dude I was disappointed so I can still remember it well lol
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StarGames experience
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No, the payout ratio is the same, as are the stake settings.
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StarGames experience
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RebellYell
The site will be unavailable for a short time from 8 am. People who still have a current Cashback and have already wagered a certain amount but have not yet fully converted it will be credited as real money.
All other campaigns will be restarted in the following days. As a regular player, you will first notice this in the races, but then the deposit bonuses and the Wednesday wheel will also return with this new variant. If there is still no Wheel of Fortune on Wednesday, we ask for your patience.
At the end of the week we have already planned some other promotions for the Hanover game and St. Patrick's Day
This post has been translated automatically
StarGames experience
Liked this post:
Max_Bet
Oh crap, I would have known that my Cashabck only recently expired and I couldn't meet the requirements No fun, all's well then I'll be curious
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StarGames experience
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High Rtp does not automatically mean that you win a lot every time 😉
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StarGames experience
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Max_Bet, 
Saphira
Whether you call it goodwill, marketing success or whatever doesn't matter. My comparison was that a bonus given by you is voluntary - but so is the depositor's payment to you. Ultimately, every transaction that goes beyond the usual mandatory fixed costs (rent, Insurance, etc.) is voluntary. Whether it's a beer in the pub, a Netflix subscription or a Deposit in a casino. You are 1 Provider out of many.
The fact that you are now improving your bonus offer is of course great and shows that you take criticism seriously. I've already mentioned in other posts that I think this is very cool. In general, however, you should always know one thing:
You live from the players, not the players from you!
This post has been translated automatically