StarGames_Official wrote on 15.03.2024 at 07:01:
The great new feature is the flexibility.
1. Some campaigns shake out Bonus money, which is playable, and yes, these must be wagered 20-30-40x. Where real money and bonus money bets contribute to the conversion in most cases.
2. Some campaigns shake out Cashback, which will still not be playable and must be converted with real money.
3. Some campaigns shake out real money and only need to be wagered once.
When it comes to free spins for cases 1 and 2, there is NO longer a maximum win limit in the free spins.
Thank you for your understanding.
Hello,
first of all, thank you for your answer.
Unfortunately, I have to correct something.
With today's promotion. The win from the free spins must be wagered AND the win is capped at maximum 300 euros ! So there is still a winnings limit.
With today's promotion. The win from the free spins must be wagered AND the win is capped at maximum 300 euros ! So there is still a winnings limit.
Best regards
The wins from free spins are NOT capped. So you can go into extra time in the free spins and win a 1,000 euro bonus or even more. The free spins are NOT interrupted. This solves the problem that was the subject of a big discussion here 5 days ago.
After that you can only convert a certain amount, yes. But if you have a big win in the free spins, the conversion is easier as Bonus money bets also contribute to the conversion.
And in the end, 300 euros is already a generous conversion limit.
I think since StarGames has switched to individual slots it is worse than before and it is a pity that you often have to Deposit over 50€ to get a Cashback at all
And once the bonus has been wagered, the "real money" amount must of course be wagered again.
And this is sold here as an "improved" bonus program. Honestly. You really were my favorite German casino for quite some time. But now it's getting a bit ridiculous....
Hightower wrote on 15.03.2024 at 12:31: Find since StarGames has switched to individual slots it is worse than before and it is a pity that you often have to Deposit over € 50 to get any Cashback at all
What have we changed? The bonus system?
That was on Tuesday. Is the statement now that the slots are running worse in the last 3 days than in the 3 years before?
RebellYell wrote on 15.03.2024 at 12:35: And once the bonus has been converted, the "real money" amount must of course be converted again.
And that is sold here as an "improved" bonus program. Honestly. You really were my favorite German casino for quite some time. But now it's getting a bit ridiculous....
Of course, we understand that all players simply want to get 100 euros wager-free with every promotion. Or even 200.
The new system is improved. That's what we stand for. The feedback here over the last 2 years has been as follows.
1) "You can't play with the bonus" - solved.
2) "Since we can't play with it, you can only convert the bonus with real money" - resolved.
3) "Free spins have a win limit" - solved.
4) "Free spins have no win limit, but the wins are Cashback and not playable" - solved.
It should come as no surprise to experienced players like you that casinos still want to protect themselves and that there are unset criteria for bonuses.
StarGames_Official wrote on 03/15/2024 12:44 PM:
What have we changed? The bonus system?
That was on Tuesday. Is the statement now that the slots are doing worse in the last 3 days than in the 3 years before?
Nothing has actually been changed in the games.
Tizona runs faster and has been given a different background But there was also an update for the machines some time ago and from then on the game ran like crap on the machine, but that's the laughing sun's fault and not yours
You can recognize the update on the devices quite well by this: old version name: ADP Gauselmann after the update ADP Merkur GmbH strangely enough, the devices with the new update only have shitty free spins in the game, but it was probably only the name that was changed and nothing else we trust haha
My first question. Why are you writing this in such a complicated way? The "up to 50€ bonus" at the top turns out to be a 50% bonus once you have reached the small print at the end of the email.
Regarding point 3:
At the Risk of making a fool of myself now, please explain what you mean by max conversion amount. How do you arrive at a value of 500 with an "up to €50" bonus and at the same time a 40-fold conversion of the bonus amount?
Regarding point 7:
"the bonus expires upon withdrawal request" you write. Does this mean that the wins that I (also) won with Bonus money before the withdrawal request do not expire? Only the bonus amount on the original depositor will be forfeited?
Example: 10€ depositor + 5€ bonus = 15€ balance. I win €400 directly and request a withdrawal. Will only €5 actually be deducted?
Furthermore, in picture 1 above you can read the words Cashback to the left of the head of this hairy lout you call your advertising model, which is also confusing.
StarGames experience
Nobody has liked this post so far
Hello,
first of all, thank you for your answer.
Unfortunately, I have to correct something.
With today's promotion. The win from the free spins must be wagered AND the win is capped at maximum 300 euros ! So there is still a winnings limit.
Best regards
This post has been translated automatically
StarGames experience
Nobody has liked this post so far
Was quickly corrected by the boss what ^^
This post has been translated automatically
StarGames experience
Nobody has liked this post so far
The wins from free spins are NOT capped. So you can go into extra time in the free spins and win a 1,000 euro bonus or even more. The free spins are NOT interrupted. This solves the problem that was the subject of a big discussion here 5 days ago.
After that you can only convert a certain amount, yes. But if you have a big win in the free spins, the conversion is easier as Bonus money bets also contribute to the conversion.
And in the end, 300 euros is already a generous conversion limit.
This post has been translated automatically
StarGames experience
Nobody has liked this post so far
Is that now the birthday bonus where you got a maximum of 15 euros?
This post has been translated automatically
StarGames experience
Nobody has liked this post so far
This post has been translated automatically
StarGames experience
Nobody has liked this post so far
And this is sold here as an "improved" bonus program. Honestly. You really were my favorite German casino for quite some time. But now it's getting a bit ridiculous....
This post has been translated automatically
StarGames experience
Nobody has liked this post so far
What have we changed? The bonus system?
That was on Tuesday. Is the statement now that the slots are running worse in the last 3 days than in the 3 years before?
Nothing has actually been changed in the games.
This post has been translated automatically
StarGames experience
Nobody has liked this post so far
Of course, we understand that all players simply want to get 100 euros wager-free with every promotion. Or even 200.
The new system is improved. That's what we stand for. The feedback here over the last 2 years has been as follows.
1) "You can't play with the bonus" - solved.
2) "Since we can't play with it, you can only convert the bonus with real money" - resolved.
3) "Free spins have a win limit" - solved.
4) "Free spins have no win limit, but the wins are Cashback and not playable" - solved.
It should come as no surprise to experienced players like you that casinos still want to protect themselves and that there are unset criteria for bonuses.
This post has been translated automatically
StarGames experience
Nobody has liked this post so far
Tizona runs faster and has been given a different background But there was also an update for the machines some time ago and from then on the game ran like crap on the machine, but that's the laughing sun's fault and not yours
You can recognize the update on the devices quite well by this: old version name: ADP Gauselmann after the update ADP Merkur GmbH strangely enough, the devices with the new update only have shitty free spins in the game, but it was probably only the name that was changed and nothing else we trust haha
This post has been translated automatically
StarGames experience
Nobody has liked this post so far
@Stargames_Official
I received this mail today:
Large image
Further down:
Large image
My first question. Why are you writing this in such a complicated way? The "up to 50€ bonus" at the top turns out to be a 50% bonus once you have reached the small print at the end of the email.
Regarding point 3:
At the Risk of making a fool of myself now, please explain what you mean by max conversion amount. How do you arrive at a value of 500 with an "up to €50" bonus and at the same time a 40-fold conversion of the bonus amount?
Regarding point 7:
"the bonus expires upon withdrawal request" you write. Does this mean that the wins that I (also) won with Bonus money before the withdrawal request do not expire? Only the bonus amount on the original depositor will be forfeited?
Example: 10€ depositor + 5€ bonus = 15€ balance. I win €400 directly and request a withdrawal. Will only €5 actually be deducted?
Furthermore, in picture 1 above you can read the words Cashback to the left of the head of this hairy lout you call your advertising model, which is also confusing.
This post has been translated automatically