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Online Casinos in general: StarGames experience (Page 133)

Topic created on 04th Jan. 2022 | Page: 133 of 167 | Answers: 1,668 | Views: 214,521
R3hab
Expert

Langhans wrote on March 10, 2024 at 10:39 pm:

Isn't that going a bit too far now, if we still stick our noses into the balance sheets of gambling companies

Nope, it's not us players' fault that the bonus conditions exist. We players are only to blame if we play where they are totally bad. I can only speak for myself, but I choose very carefully which terms and conditions I can get along with at which Provider and which I reject. I also tailor my playing style to where I'm playing and what the conditions are at the time. But none of this prevents me or anyone else from landing a big hit with free €1 spins for my birthday and then having to be quite annoyed. It's all human, but not logical in a factual sense.
It's undisputed that the stalls have by far the longer leverage, make it anything but easy for the player and often work under unfair conditions.... But nobody is forced to do business with them if they don't like the conditions.

Nope, that shows very nicely where the development is heading.


No player should go along with this, but very few do because they are all addicted to dopamine - all junkies, including myself, for me it was extremely difficult to break away from casinos

But it is possible, but not easy.

Today I have zero problems deleting my account from the casino

Yesterday I also deleted the 2 accounts I had, which was impossible at the time

My point is that players should support sight
what happens here is rather the opposite.

If I invite someone, he has to behave himself, that's normal, you don't have to put a sheet in front of him saying that he's not allowed to dance around on my table or jump on my bed or break my dishes

@gamble
Better compare casino operators with drug dealers, instead of having a knife and a gun, they have the terms and conditions as a defense lol that's a great comparison

Drugs= dopamine
Gambling= dopamine

Mhhh who should adapt here 😉



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Langhans
Expert
To give the "Hustlehoff case" a somewhat more positive ending after all the squabbles, you could simply consider the simple consequence that Hustle has already announced or put into practice: only Deposit where you like it. This is the simplest and most effective way to show a Provider what you think of them, their conditions, their machinations and all the rules and regulations. I don't think you can do more to an unpopular casino

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T0uchTheSky
Elite

Langhans wrote on 10.03.2024 at 23:42: In order to give the "Hustlehoff case" a more positive ending after all the squabbles, you could simply consider the simple consequence that Hustle has already announced or put into practice: only Deposit where you like it. This is the simplest and most effective way to show a Provider what you think of them, their conditions, their machinations and all the rules and regulations. I don't think you can do more to an unpopular casino

Yes, that's what I would do. But unfortunately, there are not only platinum casino addicts, but also many StarGames casino addicts... I.e. one gripe today and tomorrow you'll be depositing again.

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Donnie
Expert
I can understand that it sucks to only be allowed to keep a maximum of €15 from the free spins. But it's still a gift, not something that has to be compulsory. There are casinos/bookmakers that don't give you anything on birthdays. The rules have been clear here for a long time. You don't need to be annoyed if you are only allowed to keep €15 from the free spins. However, nobody understands why €1 spins are thrown out and limited at the same time; you should at least increase this to €50/€100. There are many pros and cons to this

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Langhans
Expert

T0uchTheSky wrote on March 10, 2024 at 11:48 pm:

Yeah, that's what I would do. But unfortunately there are not only platinum regulars, but also many StarGames regulars... I.e. today once complained and tomorrow there will be depositors again diligently.

indeed and at the same time one of the biggest mysteries in this world The choice is so huge......

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gamble1
Legend

T0uchTheSky wrote on 10.03.2024 at 22:36:
Terms and conditions here and there. Have you ever experienced at any casino that something is limited to only 15 euros? At least not in my entire gambling life. Even at the Curacao booths you get at least 25/30 euros for Nodeposit Fs, haha. And besides, a birthday present should be something special.


And before I start gambling at StarGames, I'd rather go to the Interwettencode thread, haha

Yes, I agree with you, but it's been known for ages how StarGames has put such caps on some Bonuses


And of course a gift for a birthday should be something special, but honestly we're still talking about companies here, of course they could also book €500 with x1 and €1000 cashout, but what do we expect nowadays, why should even one store still invest in customers? If you play in illegal stores it can be over any day if the state blocks the store and if you play in legal shops they earn a maximum of 1k a month from you if you don't gamble with anyone else

None of us would invest in that

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frapi07
Elite
What some do not consider is that the licensed Online Casinos have probably been restricted in the gambling contract in terms of bonuses.

I didn't used to play at StarGames, I've only been registered there since 2021/22, but when I read that the birthday Bonuses weren't that bad before, then you can guess who is responsible for the change.

I had a little rummage in the birthday thread to see what other users got as birthday presents. As a rule, most providers only give you a few FS as a gift. They will also have a maximum cashout, just like most no Deposit bonuses. If you look at the "yield", you will also notice that most online casinos give out bad birthday bonuses. Just a few FS. Only one Provider stands out.

So, before you start ranting about StarGames here, you should rant about someone else and also see whether other online casinos give out birthday bonuses that are just as bad.

There's no question that it's very annoying for Husttlehof. However, as some have already written here before me, he should know that these bonuses have a maximum cashout. Unfortunately, complaining here on GJ won't help either. We've had this situation many times before and no player has ever been proven right. Personally, I also think the €15 is meagre, but on the other hand I would be happy if I found €15 on the street.

I wish him all the best afterwards and hope that he was still able to enjoy the day somehow.

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gamble1
Legend

frapi07 wrote on 11.03.2024 at 01:47: What some do not consider is that the licensed Online Casinos were probably restricted in the gambling contract regarding bonuses.

I didn't used to play at StarGames, only registered there in 2021/22, but when I read that the birthday Bonuses didn't used to be so bad, then you can guess who is responsible for the change.

I had a little rummage in the birthday thread to see what other users got as birthday presents. As a rule, most providers only give you a few FS as a gift. They will also have a maximum cashout, just like most no Deposit bonuses. If you look at the "yield", you will also notice that most online casinos give out bad birthday bonuses. Just a few FS. Only one Provider stands out.

So, before you start ranting about StarGames here, you should rant about someone else and also see whether other online casinos give out birthday bonuses that are just as bad.

There's no question that it's very annoying for Husttlehof. However, as some have already written here before me, he should know that these bonuses have a maximum cashout. Unfortunately, complaining here on GJ won't help either. We've had this situation many times before and no player has ever been proven right. Personally, I also think the €15 is meagre, but on the other hand I would be happy if I found €15 on the street.

Of course, I wish him all the best afterwards and hope that he was still able to enjoy the day somehow.

But I have to admit that StarGames has a really stupid solution to this problem


You have e.g. 20 free spins and after e.g. 10 spins you get free spins in e.g. Book of Ra then you are happy because you still have 10 spins and start the bonus round then you get e.g. a few extra spins and at the end you have X amount on the clock! Then suddenly a window appears at the very end and the win is reduced because the maximum has been reached and everything else is forfeited + the 10 free spins from our example here

i've experienced this before and I think StarGames should maybe revise this so that customers have reached the limit right away and don't see all the free spins first to get this window at the end

I don't think they did this deliberately either, I think it's more of a system thing why it's only displayed at the end but I think you could save a lot of frustration if it comes right away

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frapi07
Elite

gamble1 wrote on 11.03.2024 02:23:

But what I really have to admit with StarGames it is unfortunately solved really stupidly at most


You have e.g. 20 free spins and after e.g. 10 spins you get free spins in e.g. Book of Ra then you are happy first because you still have 10 spins and start the bonus round then you get e.g. a few times extension and at the end you have amount X on the clock! Then suddenly a window appears at the very end and the win is reduced because the maximum has been reached and everything else is forfeited + the 10 free spins from our example here

i've experienced this before and I think StarGames should maybe revise this so that customers have reached the limit right away and don't see all the free spins first to get this window at the end

I don't think they did it that way deliberately, I think it's more of a system thing why it's only shown at the end but I think you could save a lot of frustration if it came right away

Yes, it's stupidly programmed, no question. Yes, you could do it like Pragamtic. When max. win is reached, the feature is automatically ended, as is the case with Gates, for example. Regardless of whether you still have 10/15 spins left. Then the 15€ would also have been reached after 3x K (if I remember correctly 3x K is always 5x, so 5€) and he might not have seen how good the bonus actually was. The problem with this is that they can't influence the script and if you get a full screen before the limit, then you're looking forward to €150 but only get €15 instead. That's also stupid.


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StarGames_Official
Experienced
GUTS to you all,

We would like to comment here in a post on yesterday's comments on the topic.

1) Since we went live on the German domain in 2021, we have been offering real money free spins. These have a defined maximum win. By the way, it is NOT a max. Cashout, as it is with the Bonuses in other casinos: you may win a maximum of x euros from the free spins, after which you can play this real money credit as high as you can. After that, there are no more limits. There are enough customers here on GambleJoe who have reported being able to play up these 15-20 euros in a three or even four-part range.

2) Such a maximum win is always predefined: in the welcome free spins, in the wheel of fortune free spins and yes, also in the birthday free spins. We can discuss for days whether this is a good thing or not. But as we already mentioned yesterday: our bonus system will be updated tomorrow. After that, some promotions will continue to be real money - these will continue to be limited. When we say that such a limitation is "standard", we don't just mean German casinos. But such real money free spins have existed in the UK, for example, for years and are always limited by the providers. It should be clear to you that providers want to limit their Risk - that's why there are bonus T&Cs. We will consider increasing the birthday offers after your comments here.

However, other promotions will pay out playable Bonus money and can then be converted with wagering requirements. There will be NO maximum win limit for these free spins.

3) You CANNOT program these maximum win limits to strike during the bonus rounds. This is for the simple reason that technically ALL bonus rounds only represent ONE real game round. So whether you get 10-20 or 100 bonus rounds with extensions, it doesn't matter - technically they all belong together and are counted as one round at the end. Therefore, after bonus round #7, we do NOT know what your win will be after 30 rounds and whether it will be over the limit or not.

This is not only the case for our games, but also applies to all other game manufacturers.

4) To our service level, tone on this forum and generally why we are not crediting this win to Hustlehoff now:

- If we do that with him now, all players who have reached a higher win than the maximum win limit after the Wednesday wheel can ask for a goodwill. That would make a mockery of the whole system.

- We take your feedback seriously here, otherwise we wouldn't have spent months (if not years) working on our new bonus system, constantly improving our payout processes, responding to customer requests, bug reports or accusations here, and so on. We do not understand that developments are only going in the wrong direction (as some people claim).

- Please also note the following: we are available to you in this forum almost 24/7. Why you can reproach us for our tone is for this reason alone: because we are here in this forum. As we said above: we learn a lot from you and are very grateful for it. Other casinos are not represented here to the same extent and do not defend their points, T&Cs or explain their plans, operations and what happened why so openly. If it sometimes sounds too honest or too harsh, we apologize. We think that you and we also benefit from this exchange.

5) What we don't agree with at all: "depositors are goodwill from players to casinos".

We categorically reject that. That's like saying: "my monthly Netflix/Spotify/Disney+ subscription is goodwill to " Netflix/Spotify/Disney+". Or that your "shindig ticket on the weekend is your goodwill to the shindig". It's not.

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