Topic created on 07th Dec. 2021 | Page: 1 of 1 | Answers: 8 | Views: 1,736
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Former Member
[solved] Dreamz Casino profit rip-off
7th Dec. 2021, at 05:57 am CET#1
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Moin,
I received a winning notification from Dreamz Casino yesterday morning
Supposedly I won AirPods 3 in a daily drawing.
I directly contacted the support, which confirmed the win
Special feature: If I do not want the AirPods I can exchange them for 250 euros CASH.
That's what I did.
Have then received a reward that I had to activate.
I have then also done.
It was displayed as credit with no bonus obligation. No reference to Wager.
Wanted to withdraw it, which was denied. I would have to convert the stake x 3.
Have written to the support, what that would be for nen crap.
Jo, then actually had to convert Habe that of course not managed.
Great win because you can only thank.
Have directly opened a ticket, where it is clear with mails with pictures of the support in it that it is a cash prize and no information has been given that you have to implement.
The opposite was the case, it was black on white that it is credit without bonus.
Yes that is annoying but 250 euros with Wagger 3 is times absolutely the hammer
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Anonym
Topic Creator
Former Member
[solved] Dreamz Casino profit rip-off
7th Dec. 2021, at 12:07 pm CET#3
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Supposedly there was no conversion on my win. This was for a previous deposit. And that was already long completely gambled away to the last cent. It's just another ridiculous scumbag casino.
Headi1983 wrote on 07/12/2021 at 12:07 PM: Supposedly there was no conversion on my win. This was for a previous deposit. And that was already long completely gambled away to the last cent. It's just another ridiculous scumbag casino
At many Curacao casinos you also have to convert each Deposit three times. I also find cheeky, but so it will have been with you. The casino will have treated the 250 euros as a deposit
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Anonym
Topic Creator
Former Member
[solved] Dreamz Casino profit rip-off
8th Dec. 2021, at 08:40 am CET#5
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It's just an impertinence that it is declared as a cash payment.
The support has forwarded the request to the respective office.
I was told that there was still a bonus open. I looked again. I always take screenshots.
I can even prove that this bonus was already closed.
The support ignores me just currently, or stalls me.
I think nothing positive will come anyway.
I just wish that such stalls are sanctioned hard and they are best directly withdrawn the licenses.
In any case, I have forwarded everything to a dispute resolution body and the Malta Gaming Authority.
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Anonym
Topic Creator
Former Member
[solved] Dreamz Casino profit rip-off
8th Dec. 2021, at 05:39 pm CET#6
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So quick update:
Instead of giving me an answer through support, they just locked my account....
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Anonym
Former Member
[solved] Dreamz Casino profit rip-off
9th Dec. 2021, at 12:30 pm CET#7
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Really intense.
That's no way to retain customers.
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Anonym
Topic Creator
Former Member
[solved] Dreamz Casino profit rip-off
10th Dec. 2021, at 08:34 am CET#8
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Update
Yesterday evening I received an unexpected mail. In it, they sincerely apologized to me and informed me that they credited me the win without bonus conditions.
Sometimes it brings something if you remain persistent. Of course, I complained again and apparently reached someone who took care of the whole thing.
I finally had all the mails.
Or it was because I sent everything to the Malta Gaming Authority.
No idea.
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M****l
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Forum posts:40Member has been banned
[solved] Dreamz Casino profit rip-off
10th Dec. 2021, at 08:52 am CET#9
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After Headi1983 has successfully received his payout, I will close the thread and mark it as solved.
[solved] Dreamz Casino profit rip-off
Nobody has liked this post so far
I received a winning notification from Dreamz Casino yesterday morning
Supposedly I won AirPods 3 in a daily drawing.
I directly contacted the support, which confirmed the win
Special feature: If I do not want the AirPods I can exchange them for 250 euros CASH.
That's what I did.
Have then received a reward that I had to activate.
I have then also done.
It was displayed as credit with no bonus obligation. No reference to Wager.
Wanted to withdraw it, which was denied. I would have to convert the stake x 3.
Have written to the support, what that would be for nen crap.
Jo, then actually had to convert Habe that of course not managed.
Great win because you can only thank.
Have directly opened a ticket, where it is clear with mails with pictures of the support in it that it is a cash prize and no information has been given that you have to implement.
The opposite was the case, it was black on white that it is credit without bonus.
This post has been translated automatically
[solved] Dreamz Casino profit rip-off
Nobody has liked this post so far
This post has been translated automatically
[solved] Dreamz Casino profit rip-off
Nobody has liked this post so far
This post has been translated automatically
[solved] Dreamz Casino profit rip-off
Nobody has liked this post so far
At many Curacao casinos you also have to convert each Deposit three times. I also find cheeky, but so it will have been with you. The casino will have treated the 250 euros as a deposit
This post has been translated automatically
[solved] Dreamz Casino profit rip-off
Nobody has liked this post so far
The support has forwarded the request to the respective office.
I was told that there was still a bonus open. I looked again. I always take screenshots.
I can even prove that this bonus was already closed.
The support ignores me just currently, or stalls me.
I think nothing positive will come anyway.
I just wish that such stalls are sanctioned hard and they are best directly withdrawn the licenses.
In any case, I have forwarded everything to a dispute resolution body and the Malta Gaming Authority.
This post has been translated automatically
[solved] Dreamz Casino profit rip-off
Nobody has liked this post so far
Instead of giving me an answer through support, they just locked my account....
This post has been translated automatically
[solved] Dreamz Casino profit rip-off
Nobody has liked this post so far
That's no way to retain customers.
This post has been translated automatically
[solved] Dreamz Casino profit rip-off
Nobody has liked this post so far
Yesterday evening I received an unexpected mail. In it, they sincerely apologized to me and informed me that they credited me the win without bonus conditions.
Sometimes it brings something if you remain persistent. Of course, I complained again and apparently reached someone who took care of the whole thing.
I finally had all the mails.
Or it was because I sent everything to the Malta Gaming Authority.
No idea.
This post has been translated automatically
[solved] Dreamz Casino profit rip-off
Nobody has liked this post so far
This thread was closed
This post has been translated automatically